Hi Chris / Simon,
I have answered all your questions as following :-
1. Will the pricing /resources etc remain the same for semi dedicated?
Ans :- Yes. Everything will remain same for the semi-dedicated offerings as well as VPS offerings.
2. How will semi dedicated work with the new vps's? At the moment its guaranteed only 6 users per server. If the new vps's are a cluster of servers will there no longer be a semi dedicated as such?
Ans :- We will have a separate cloud for semi-dedicated servers. Cloud of semi-dedicated servers will have 5 Servers with "Dual Quad Core Intel Xeon x5550, 24GB RAM, 2x500GB SATA, RAID1" and one single quad core xeon server as the controller server. Out of these 5 hosting servers, 1 will always remain as a standby server and it won't host anything on it. This standby server will come into action only if one of the other 4 host servers fails. 5th server will always keep a copy of each of the 4 host servers using the parity checksum technology which is deployed in RAID5 and RAID6. There will be no downtime for any of the semi-dedicated servers or VPSs if one of the host server goes down, but there will be downtime of 3 - 4 minutes if the controller server goes down.
3. How is resources and the amount of users handled for clouds? I know some companies oversell the resources on the basis that the average user doesn't use his resources, that then allows them to hpst 100s of users.
Ans :- Cost of these x5550 servers is only 1.5 times of the E5420's, but the performance of these x5550 servers is 3 times of the E5420's. We won't be able to setup more than 12 semi-dedicated servers on each of the 4 host servers, but customers will see some serious performance enhancement on these servers.
4. It sounds like your service will be similar to UK2's offering, vps.net. Another company (who is trying to get my business but I'm holding out to see what your offering is like) said to me today that they took 12 months to build their 'proper' cloud set up and that some clouds were not proper clouds, but vps clouds.
Ans :- It has taken 3 - 4 months for us to build our first cloud. We have done all sort of testing work on Applogic, VMWare, Citrix and Microsoft Hyper-V before proceeding with Applogic.
5. I don't know what they mean, but can you shed any light on the different kinds of cloud systems and the advantages yours has, I'm looking forward to the launch of this.
Ans :- Our Cloud computing solution will be the actual cloud solution. Others might have implemented applogic based clouds, but none of them have dared to setup kind of servers we have setup in our cloud.
6. Is backup for the vps included in the vps cost or still extra? Is backup internal or with another datacentre? Hence if datacentre problems occurred.
Ans :- Standby server will maintain a real time backup for your servers and we will maintain weekly backups on our NAS storage. You can order a small backup plan with us to maintain a 3rd backup with your 100% control on it.
7. Final question, normally its bad for a small host such as ourselves to have nameservers, websites, email etc all on one server as its a single point of failure. I have been advise I should be using a backup nameserver etc. Will this cloud hosting take away that problem because we are taking away the single point of failure so having everything hosted at one place is no longer a problem.
Ans:- Having your namerservers running when your website is down will never make any difference in uptime of your website. Chances of failure for any service will be negligible on a cloud as there won't be any sort of single point of failure in cloud. You will have downtime only if our Datacentre goes down completely, which is impossible in a Tier IV datacentre.
8. Will you still be offering your enterprise solution in a months time and possibly looking at mirroring to two different datacentres in the future.?
Ans :- Yes. We will setup a VMWare cloud within next 1 - 2 months. I would say new year would be the right time to launch this enterprise solution with mirrored SAN storage setup in 2 different Datacentre's.
9. It will be great to see this solution go live, could you confirm which ip range will be able to be transferred without downtime?
Ans :- Our Network Administrator has said that we will need to use a new /23 allocation for each of these new clouds. He won't be able to migrate IPs from old servers on to the cloud as the Networking setup works in completely different way on a Cloud. We have to setup a separate VLAN for cloud and our existing VLAN setup will not work on Cloud.