Emails issue

[natehall]

simple error this one (i think)

I have a didecated server which i have recently created a email address, with the password of click

I used the cpanel reg settings to set up the email account in outlook express - and no matter what i do i cant authenticate to sign in

any ideas guys

[Jack]

In the properties dialog box, select "Servers", then select the "My Server Requires Authentication" option as shown below:



You can also manually configure outlook if it is not working from cPanel.

[natehall]

Originally Posted by Jack

In the properties dialog box, select "Servers", then select the "My Server Requires Authentication" option as shown below:



You can also manually configure outlook if it is not working from cPanel.

Jack,

That is currently ticked, and I have also manually configured outlook with the same result

[flesso]

Originally Posted by natehall

Jack,

That is currently ticked, and I have also manually configured outlook with the same result

cPanel has many different variants of the '@' symbol, so how are you entering your username?

[natehall]

I have entered the username using both @ and +

what others should i try?

[flesso]

Originally Posted by natehall

I have entered the username using both @ and +

what others should i try?

Please could you copy and paste the Outlook Express error message here.

[natehall]

Originally Posted by flesso

Please could you copy and paste the Outlook Express error message here.

There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.emailconsult.co.uk', Server: 'mail.emailconsult.co.uk', Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

however i know the password is correct as i changed it moments before that try to ensure it is was correct

[DPS Computing]

This message would normally indicate a problem with the password - are you sure there is no caps lock on when you are typing it in and have you tried resetting the password in cPanel and then trying again? I know these are simple things that you may have already have tried but they solve the problem 90% of the time. Even if you haven't typed it wrong unfortunately sometimes computers have errors so maybe you could try resetting the email address up again in both cPanel and Outlook?

Hope that helps and you get your problem sorted .

[jc8654]

With being away, I hadn't spotted this but it could be that something isn't linking on the server to update databases. I've had a similar problem before. I got in touch with support and they did something and all was well after that. I would say first however, see if you can login via webmail to see whether it's outlook or the server.

[DPS Computing]

What Jonathan has suggested is a good idea - is your webmail working? Also, now that the address has had some time since being set up have you tried to access it again recently?

[eukjason]

If thats a cpanel server.

Check /var/logmaillog

/etc/init.d/courier-authlib restart
/etc/init.d/courier-imap restart

Check file permission and ownership of /home/username/etc/domain.com/passwd and /home/username/etc/domain.com/shadow It should be 644 (username:mail)

That should fix your problem.