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Your forum announcement here! |
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10-07-2008, 14:50
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Junior Member
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Join Date: Jul 2008
Posts: 19
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Network Timeout
Every now and then I get:
Network Timeout
The operation timed out when attempting to contact IPADDRESS.
I tried speaking with your support yesterday on chat, however he seemed to think it was my previous providers fault (perhaps this was the way I explained it, however I'm sure I was clearer the second time explaining it, and even clearer the third time), but I wasn't connected to my host. He then said it was because I was uploading large files, although my files are relatively small.
When FTP stops responding and I can't log in, I find I also cant connect to a domain pointing to server.
Your tech support then said it must be my local connection, however I find other sites working perfectly fine at that time.
Sometimes when this happens WHM also stops responding.
Any ideas?
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10-07-2008, 14:55
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Chief Technical Officer
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Join Date: Jun 2007
Posts: 135
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Hello,
Is there any firewall like CSF installed on your server and configured to block the IPs after few login failures ?
Nick J.
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10-07-2008, 15:04
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Junior Member
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Join Date: Jul 2008
Posts: 19
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In all honesty, I'm really unsure.
My previous providers of a managed server was 1&1, they provide no root access and their own control panel, I'd been with these for many years, so cPanel/WHM is new to me and taking me time to adjust to.
Where would I find this firewall and it's settings? You guys set this up for me yesterday.
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10-07-2008, 15:36
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Member
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Join Date: May 2008
Location: Dover UK
Posts: 77
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if you login to yout root WHM, scroll to the very bottom of the left hand side menu, if you have configserver firewall it will be listed there, in the plugins section.
hope that helps
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10-07-2008, 15:48
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Junior Member
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Join Date: Jul 2008
Posts: 19
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I can't see it so I guess I don't have it?
How would one normally go about getting this installed, do I reaise a support ticket/request?
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10-07-2008, 15:52
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System Administrator.
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Join Date: Apr 2007
Posts: 78
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Yes, please I will get it sorted as soon as possible.
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10-07-2008, 15:53
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Member
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Join Date: May 2008
Location: Dover UK
Posts: 77
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yes support can add it for you, submit a ticket.
also submit a ticket for the network timeouts also, as they maybe able to sort it quicker than waiting on forum replies  |
10-07-2008, 15:53
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Junior Member
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Join Date: Jul 2008
Posts: 19
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Excellent, thanks for your help guys.
But still, are there any idea's as to what maybe causing the the problem in my initial post?
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10-07-2008, 15:54
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Junior Member
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Join Date: Jul 2008
Posts: 19
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Hi Lance,
I did try their live support, but I'm not sure the chap understood what I meant. I'll open a ticket for that also.
Thanks again.
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10-07-2008, 15:55
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Member
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Join Date: May 2008
Location: Dover UK
Posts: 77
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get a ticket to alex, he knows his stuff, sorted out many a problem for us.. and as he`s aware of it, it should get a quick response |
13-07-2008, 10:29
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Banned
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Join Date: Jul 2008
Posts: 3
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may be ur modem not working...................
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13-07-2008, 12:28
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Junior Member
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Join Date: Jul 2008
Posts: 19
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The modems fine, and the problem is intermitent. I can still use other website hostings, and other mail servers whilst the problem occurs.
A ticket was submited, I'm now waiting for it to happen again so I can run a trace. |
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