problems and a MD on my case to move away from eukhost

[natehall]

Ok - were having serious connectivity issues and some of our clients have reported the same issues

when a tracert is performed we get the following

Tracing route to clickconsult.co.uk [87.117.224.171]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.16.1
2 26 ms 25 ms 26 ms esr4.manchester5.broadband.bt.net [217.47.67.143
]
3 26 ms 25 ms 25 ms 217.47.67.13
4 26 ms 26 ms 26 ms 212.140.206.1
5 27 ms 26 ms 26 ms 217.41.173.66
6 26 ms 27 ms 25 ms 217.41.173.78
7 26 ms 26 ms 25 ms 217.41.173.46
8 26 ms 26 ms 26 ms 217.47.251.242
9 26 ms 26 ms 28 ms londonc-access2-s9.ukcore.bt.net [194.72.2.249]

10 32 ms 31 ms 32 ms core1-pos0-8-0-7.ilford.ukcore.bt.net [194.74.65
.113]
11 32 ms 31 ms 31 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
114]
12 37 ms 32 ms 52 ms ge0-1.linx.lon.rapidswitch.com [195.66.224.207]

13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

obviously this is a issue with the routing to the server - when i run the same command from home i get the following and can resolve the website hosting


Tracing route to clickconsult.co.uk [87.117.224.171]
over a maximum of 30 hops:

1 4 ms 1 ms 1 ms clickconsult.co.uk [87.117.224.171]
2 4 ms 1 ms 1 ms www.routerlogin.com [192.168.0.1]
3 52 ms * * l1.ar01.hx4.dsl.pipex.net [62.241.161.241]
4 38 ms 38 ms 39 ms ge-0-0-0-0.cr01.hx4.dsl.pipex.net [62.241.161.11
4]
5 43 ms 39 ms 39 ms pc3-102.cr05.hx2.bb.pipex.net [62.72.139.21]
6 50 ms 39 ms 46 ms ge0-1.lonap.lon.rapidswitch.com [193.203.5.86]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 40 ms 39 ms 39 ms clickconsult.co.uk [87.117.224.171]

Trace complete.


basically can someone tell me asap what is going on and how we move forward and fully resolve this issue. we have replaced the internal router - and anything inside our domain of control has been checked and tripple checked so we need to get this solved.

[eUKhost.com]

We have firewall in place which blocks normal traceroutes. You can download tcptraceroute from http://www.goheer.com/products/tcptraceroute/

TCPTraceroute goes through the firewall successfully you will get perfect trace using tcptraceroute. there's absolutely no problem with routing of your server as disabling normal traceroute is always helpful to stay away from any sort of DDoS attack.