Questions

[vivaciti]

OK, I am still humming and haring about what option to go for, so some question on dedicated, fist off, what location is the data centre (dont need the full address)

Is physical access granted if needed?

Is it a completley managed service, so if the os or cpanel goes tits up, do you guys sort it out, or is it up to us (with your help if needed?

I notice out of the box it only comes with one drive, should this be considered an issue, or should one go for a seconded on raid1?

What is the turn around time for HW failure?

I am sure I will think of some mroe questions but that will do for dedicated, I have some for semi, but to follow good forum behavour I will post them in the correct forum.

[eUKhost.com]

Hi Karl,

I've answered all your questions as following :-


Q.1 what location is the data centre (don't need the full address)
Ans :- Our Data center is based in Maidenhead ( Berkshire ).

Q. 2 Is physical access granted if needed?
Ans :- Physical access is not available, but you can request KVM session as and when needed.

Q. 3 Is it a completley managed service, so if the os or cpanel goes tits up, do you guys sort it out, or is it up to us (with your help if needed?
Ans :- All our web hosting plans including Dedicated Servers are fully managed by us. Any sort of problem with OS or Control panel will be fixed by our staff members. You can contact our technical team to get security settings updated on your server as per your requirements.

Q. 4 I notice out of the box it only comes with one drive, should this be considered an issue, or should one go for a seconded on raid1?
Ans :- All our Dedicated Servers excluding E4500 are branded Dell Servers. We've never had any sort of HDD problems with our Dell servers so you should not be concerned about RAID option if you consider x3065 or any other Dedicated Server. You can additionally order one of our Remote Backup plans to maintain daily or weekly backup of your server on one of our remote backup servers.

Q. 5 What is the turn around time for HW failure?
Ans :- Hardware replacement will be done within 30 - 60 minutes.


You are most welcome to ask more questions as one should be 100% convinced before considering a new provider.

[vivaciti]

Oh, dont worry about that, I've already chosen the provider!
The way you guys pulled out all the stops to get me and my customers back on-line after loosing our last host, is second to none. We only signed up with you late last night, and by this afternoon all the problems had been resolved (and there were a few)

It has been a long time since I have received support this good, and very late on a sunday night as well as a bank holiday morning.

All I need to work out to be honest is if I stay on a reseller package, semi or dedicated.

(Oh and if someone could give ticket #DFQ-16909-692 a push it would be helpfull although non critical)

P.S. With a semi or dedicated does one get full WHM access or just the same access as a reseller account?

[flesso]

Originally Posted by vivaciti

Oh, dont worry about that, I've already chosen the provider!
The way you guys pulled out all the stops to get me and my customers back on-line after loosing our last host, is second to none. We only signed up with you late last night, and by this afternoon all the problems had been resolved (and there were a few)

It has been a long time since I have received support this good, and very late on a sunday night as well as a bank holiday morning.

All I need to work out to be honest is if I stay on a reseller package, semi or dedicated.

(Oh and if someone could give ticket #DFQ-16909-692 a push it would be helpfull although non critical)

P.S. With a semi or dedicated does one get full WHM access or just the same access as a reseller account?

Welcome to eUK!

With either a semi-dedicated or dedicated server, one gets full root/administrator access to the server both via WHM and SSH, meaning that you are able to administrate your server as you wish.

[Jack]

Originally Posted by vivaciti

P.S. With a semi or dedicated does one get full WHM access or just the same access as a reseller account?

With Semi Dedicated or Dedicated Server you will have full access to WHM. You can resell with our semi dedicated and Dedicated server as well. The only difference between reseller plan and dedicated server is the amount of resources and full root SSH access.