Bandwidth collection doesn't run, and in the error logs keep getting ....

[eUKShane]

Post Applies for Helm

Bandwidth collection doesn't run, and in the error logs I keep getting ' Operation is not allowed when the object is closed '

Problem

Bandwidth collection doesn't run correctly, and in the error logs I keep getting the following:

2004-06-06 12:30:00 CBandwidthUsage.LoadEx Operation is not allowed when the object is closed.
2004-06-06 12:30:00 HELMBANDWIDTHCOLLECTOR::CollectLogs Operation is not allowed when the object is closed.

Solution

This can happen if the bandwidth collection XML files in the Webhost Automation\Helm\System folder are not picking up any data. Delete any XML files from this folder* and also the Webhost Automation\Helm\System\Tasks folder, then run the bandwidth collection task again. It should now work.

*The XML files to delete are generally called:

hbxxxxxxxxxxx.xml (where xxxxxx is a huge number)

and

HelmBandwidthAnalyserConfig.xml

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Best Regards,
UKShane
http://www.eukhost.com