Bandwidth and disk space in Helm are incorrect

[eUKShane]

Post Applies for Helm

Bandwidth and disk space in Helm are incorrect

PROBLEM

My bandwidth and disk space in Helm are reporting extremely large incorrect amounts (e.g. 256,389GB).

SOLUTION

There may be xml files in your Helm System folder starting hb*****.xml and hd*****.xml.

Rename these to backup_hb****.xml and backup_hd****.xml and then allow Helm to re-run the bandwidth collector and diskusage collector.

If this doesn't work - is your version of Windows a US or UK version? If not, you will need to do the following:

1.) Log into Windows using the HELM_ADMIN account:
Username = HELM_ADMIN
Password = the password you chose when installing Helm - or you can change this in the System Identity tab of the Configuration Tool (if you do this, make sure ALL remote servers have their HELM_ADMIN account passwords changed too)

2.) Go to Windows Control Panel > Regional Settings

3.) On each tab, make sure that any language dropdown box is set to "English (United Kingdom)".

4.) Click Apply, then reboot the machine.

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Best Regards,
UKShane
http://www.eukhost.com