Plesk Permissions Bug !!!

[ph4nt0m]

Am i the only person that seems to be suffering from this problem ???

I contacted live support as soon as my hosting was set up (around 8 weeks ago) asking that write permissions be granted to the root of my site, at least 4 times a week since then i have had to contact support again to RE-ENABLE write permissions and every time this happens i get told the same old story, Theres a bug in plesk that is resetting permissions, i even got to the stage where i requested that i be given access to be able to change permissions to the root myself through plesk so that i don't have to keep contacting support, this was applied and i had control over the root, at least i did for a day, then the permissions got re-set, i could no longer change them back through plesk as i DIDN'T HAVE THE CORRECT PERMISSIONS !!!

My questions are these, after 8 weeks of problems and contacting support at least 4 times a week, how much longer do i have to put up with this problem because i assure you that if this goes on for much longer, i will be searching for another host,

Secondly, if this is a known bug in plesk, why the hell wasn't plesk rolled back to the previous stable version instead of making customers potentially loose business ?

If anybody can give me any answers to these questions i'd be very grateful

ph4nt0m

[Rock]

Hi Steven,

Rolling back the Plesk control panel to a previous version isn't possible as it is not supported. Also Plesk on all our servers is the final release of that version.

I am not sure why were you told that it is a bug in Plesk as it indeed not. The permissions get reset if either of these happen from the Plesk control panel:

1. Reset main FTP user's password from Setup.
2. Edit main FTP username from Setup.
3. Enable/Disable FP extensions from Setup.
4. Change PHP or ASP .NET versions from Setup.
5. Add/remove additional script languages from Setup.
6. Enable/disable dedicated Pool to a domain from Setup.
7. Reset additional FTP user's password from FTP manager.
8. Edit additional FTP username from FTP manager.
9. Plesk Control panel has been upgraded or repaired.

I can assure that Please has not been upgraded or repaired on the server. Editing any options in Setup menu runs a utility to reassign permission on the domain according to the updated data. And by default Plesk does not allow web users to have write permissions.
We will also make sure that no one is told that this is a bug in Plesk in future.