What?????????????

[esnail]

KingAir now completely inaccessible - ftp, http everything!!

[William Watson]

Hello,

I had to restart IISAdmin service on the server for an administrative task. The server came online within few minutes after IIS restart.

[esnail]

If it had to be done, it had to be done - but its a very peak time for a server to go down without notice.

[eUK-Martin]

Hello,

I know it is a bit frustrating to have your site down for even 3-5 minutes in peak hours but there is nothing that is done intentionally. Any changes to IIS requires IIS restart for changes to reflect. Plesk Control panel service is dependent on IIS Admin service therefore IIS needs to be reset to restart the control panel.

Anyone who has worked on Windows will understand that it is not easy to have services reloaded rather than having it restarted as that on Linux. At some points it requires the entire server reboot for changes to reflect if they are related to registry.

We try and avoid restarting services/server but every customers needs his problem to be fixed as soon as possible. We can only apologise for the frustration that is caused.

[esnail]

Well, its now three weeks since I began this thread and the situation is much the same - kingair is erratically slow. Yes, sometimes it's speedy, but more often that not I am finding websites taking an age to connect and render.
Its a shame because on this forum the feedback and updates on any given situation are fairly responsive, but alas I will now begin the arduous task of looking to move my hosting elsewhere - all I want is to have my sites render quickly. It will no doubt take me a month or two to find a competetive alternative - but I don't see Eukhost resolving this problem (which is the same problem I found three server-migrations ago when I initially signed up in Feb '07) in that time.

[jc8654]

The site seems fine from where I am right now...

[eUKhost.com]

Originally Posted by esnail

Well, its now three weeks since I began this thread and the situation is much the same - kingair is erratically slow. Yes, sometimes it's speedy, but more often that not I am finding websites taking an age to connect and render.
Its a shame because on this forum the feedback and updates on any given situation are fairly responsive, but alas I will now begin the arduous task of looking to move my hosting elsewhere - all I want is to have my sites render quickly. It will no doubt take me a month or two to find a competetive alternative - but I don't see Eukhost resolving this problem (which is the same problem I found three server-migrations ago when I initially signed up in Feb '07) in that time.

Better option was offered to you earlier. I did mention that we can get your account moved on one of our new E5420 server. our new E5420 Server has 2 CPU's of 2.5 GHZ, 2x 6 mb cache and 12 GB RAM.

You will waste time in finding any other hosting company as none other company has considered E5420 servers for shared hosting. eUKhost is the only company to have considered such high specification servers.

[jc8654]

I know from past experience shared hosts generally don't put very high spec servers on shared hosting and they also often over sell. The new specs here are top of the range and they are definately worth considering.

[esnail]

As usual you're replies are fast in the forum. I would have to think seriously before I go down the migration route yet again. Each time I have migrated I have been assured that that would end the problems I'd been having - but those same problems have each time returned.
Also, each migration has meant a great deal of work on my part as certain settings didn't make the migration (last time all of the NS records remained pointing to the old server). On many of the sites I have extensively configured the MX records and would hate to think that these settings would need to be reconfigured.
I'm sure you can understand my reservations. What I don't want is to be sitting here in a couple of months time complaining that the new server is slow and being told that the poor performance was normal for that server and would I like to be moved.

[eUKhost.com]

Originally Posted by esnail

As usual you're replies are fast in the forum. I would have to think seriously before I go down the migration route yet again. Each time I have migrated I have been assured that that would end the problems I'd been having - but those same problems have each time returned.
Also, each migration has meant a great deal of work on my part as certain settings didn't make the migration (last time all of the NS records remained pointing to the old server). On many of the sites I have extensively configured the MX records and would hate to think that these settings would need to be reconfigured.
I'm sure you can understand my reservations. What I don't want is to be sitting here in a couple of months time complaining that the new server is slow and being told that the poor performance was normal for that server and would I like to be moved.

I do understand problems involved with migration, but there's no solution to migrations in hosting industry as its really difficult to keep same server running smoothly for more than 24 months. We've tried to continue some servers for more than 24 months in past and one or the other problem starts cropping up which spoils previous performance records of that specific server.

Kingair has no such problem as of now, but you say it has slowed down recently which has no other solution. it won't run as fast as it was at the time of setup.

Earlier I thought you were hosted on one of our Q6600 server, but Kingair has x3050 CPU ( 2.13 GHz ) with only 4 GB RAM. this Server can never compete with a Q6600 server and Q6600 can never compete with a E5420 server.

Moving to E5420 server should give you peaceful hosting experience for at least 24 months.

Even eUKhost.com and Support.eukhost.com is moved to a better specification server every year. its not that we love migrations, but performance of server degrades with time and one has to trust Intel with their new CPU's. All you can do is find solution to migrate servers without any downtime and we have managed to do that.

Intel or AMD won't sell new CPU's if people don't upgrade their servers and computers

[esnail]

It would seem that Flesso was under that im pression in this older thread of mine - read it here

Maybe there are some bad accounts on that server. It would be an idea to open a ticket with 'windows [at] eukhost.com' or from eUKhost Helpdesk :: Shared Reseller VPS Dedicated Server Hosting Support. I don't see how Kingair could be slow though, as it's a Q6600 server; have you checked your internet connection?

And that was the reason I accepted the last migration! - So all this time, it turns out that you'd moved me from a slow server to another slow server??? That gives me very little confidence now.

[esnail]

This is the very post that steered me into the last migration - I was told this would be a Q6600 server.

Originally Posted by eUKhost.com

do you want me to get your account moved on a new Q6600, 8GB RAM Server ?

This are some newly setup servers which are giving superb performance. Eventually we need to upgrade all servers in future to this configuration as I've never seen such high performance server previously.

the link to that thread is here and that was only in October!

[eUKhost.com]

Originally Posted by esnail

This is the very post that steered me into the last migration - I was told this would be a Q6600 server.



the link to that thread is here and that was only in October!

Kingair was the only server which was setup with x3050 CPU last year. You were given choice of 2 servers and you mentioned you were happy on Kingair. I had no knowledge of which server had what specifications as my job is to provide servers to our windows team and they manage everything else. They moved few resellers on Kingair and they had planned to keep only few accounts on it to avoid any sort of problems for the server.

I will assign someone to take care of migration of your accounts and he will work with you to ensure smooth migration. posting in this thread has taken much more time of yours then what it would take for migration.

I won't be happy to let you move to any other hosting company as that will create more problems for your growing Business. Consider this last migration option and move to a Dedicated Server once your Business starts demanding more.

[esnail]

Originally Posted by eUKhost.com

Kingair was the only server which was setup with x3050 CPU last year. You were given choice of 2 servers and you mentioned you were happy on Kingair. I had no knowledge of which server had what specifications as my job is to provide servers to our windows team and they manage everything else. They moved few resellers on Kingair and they had planned to keep only few accounts on it to avoid any sort of problems for the server.

I will assign someone to take care of migration of your accounts and he will work with you to ensure smooth migration. posting in this thread has taken much more time of yours then what it would take for migration.

I won't be happy to let you move to any other hosting company as that will create more problems for your growing Business. Consider this last migration option and move to a Dedicated Server once your Business starts demanding more.

I'm sorry, but I was never given a choice! I was told when I moved from Eurofighter that I would be put on a Q6600 server and that server's name turned out to be Kingair. I had no reason to think that I hadn't been put on a Q6600 server as that was the whole point of the migration. You've made a mistake so don't try and make out that any of this is my fault.

However, I will take your offer of this migration to a E5420 server. After the previous migrations I know better what to look for settings-wise and should be able to inform you of any discrepancies on the new server relatively quickly. Let's hope that this will put an end to the problems I've experienced since I joined Eukhost.

EDIT: I have now opened a support ticket. #QUW-82073-600

[eUKhost.com]

Thanks Keith

I will ask them to proceed with migration in the evening and login details of your new account will be sent to you before end of day. Load may increase if we try to initiate migration right now so this will be done in the evening.

[esnail]

25 minutes 'til the end of the day - so I'll look forward to the new server details in the morning. Fingers crossed that all goes well... eek!

[eUKhost.com]

Originally Posted by esnail

25 minutes 'til the end of the day - so I'll look forward to the new server details in the morning. Fingers crossed that all goes well... eek!

Hi Keith,

I replied to your ticket last night. I mentioned in the ticket that migration would be initiated on Saturday or Sunday night.

[esnail]

Oh Dear - everything was looking so promising. Lovely fast server, speedy plesk... but today Uptime errors being sent to me and at the moment I find the entire server unavailable. Any reason?

[eUK-Martin]

Hello,

We have been working on the server to upgrade Plesk, which required a reboot and the server never came up. We are working on the issue and we expect the server to be up at any point of time.

We can only apologize for the inconvenience.

[eUK-Martin]

Hello,

The server has gone under a disk check and it has completed 70% so far. We expect it to be up in about 15 minutes.