windows Plesk : AWStats not working (bug fix)

**Vallerie** · #1 (**permalink**) 13-10-2006, 12:21

If client complains that his AWStats keep on disappearing from Plesk and aren't getting updated, it's most likely that AWStats bug that appears in Plesk 7.5.3 isn't fixed. Here's what you have to do in order to have it fixed:

First check if AWStats is installed at all (you can do this from Plesk). If not, login to server and install it from the "Add and remove programs". Once that's installed, download the fix located at manage.newgen.ca/downloads/awstat7.5.3fix.zip

Double-click the file and paste both cgi-bin and statistics.exe on the Desktop.

Please refer to attachment no : 1.jpg (20.6 KB)

Navigate to c:\Program Files\SWSoft\Plesk\Additional\AWStats\wwwroot

and paste cgi-bin folder there, make sure to click "Yes to all" on the popup window:

Please refer to attachment no : 2.jpg (23.9 KB)

Now navigate to c:\Program Files\SWSoft\Plesk\admin

and paste statistics.exe to bin folder (not to admin, but to admin\bin) - again, click on "Yes" when asked if you want to replace the file:

Please refer to attachment no : 3.jpg (23.0 KB)

Open CMD and navigate to c:\Program Files\SWSoft\Plesk\admin\bin and run statistics.exe. If there are already active domains on the server, it might take some time until the stats are updated. If there are none, this should be rather quick.

Please refer to attachment no : 4.jpg (15.8 KB)

If there are domains and if it takes longer, make sure not to idle more than 15 minutes in the server because the session will be terminated. The bug should be fixed now and AWStats should be working properly.

Also, if AWStats didn't get updated after a month or so for any reason (but the bug is fixed), make sure to run statistics.exe in c:\Program Files\SWSoft\Plesk\admin\bin via CMD. It will probably run for a while, but that will update AWStats for sure and they should keep on updating after that normally.

This will resolve the awstats issue

Best Regards,
Vallerie.

**diyamput** · #2 (**permalink**) 13-02-2008, 08:15

hello i want ask somethin to you...
if that plesk in 7.5.3 maybe it's work...but how it works on plesk 8.1.1 ?
any solutions...??
i use plesk 8.1.1...but it's not update, if i view the webstat only till 14th dec 2007..
how can i update it till now?

eUK-Martin · #3 (**permalink**) 13-02-2008, 16:58

Hello,

Thank you for the info. yes, AWStats has been a nightmare for us as well as for the clients as it will stop updating at any point of time.

statistics.exe changes with every version of Plesk and Plesk have also made alot of changes to over come AWStats problems. There are number of factors that may hit the working of AWStats with Plesk. And most if the fixes can be found in the SWsoft KB articles.

Plesk 8.3 recently had an issue of AWStats showing number of hits way less than the actual hits on the site. So the fix mentioned by you may not work for all the Plesk version.

**diyamput** · #4 (**permalink**) 11-05-2009, 10:33

Hello,

Im following this command, but still didnt work

cd %plesk_bin%

statistics.exe --http-traffic --process-domains=domain.com

any clue??

eUK-Martin · #5 (**permalink**) 11-05-2009, 18:47

Are you getting any errors..?

If not then try the KB at the link below:

Parallels KB 1998

Let us know it it has sorted your problem. It also depends on what version of Plesk do you use.

**miskec** · #6 (**permalink**) 17-07-2009, 13:03

I try this now. I folow the steps and download this zip file and place files on right folders. But when i run new statistics.exe file in amdin/bin folder I recive this error

Run-Time error: Failed to connect to database: Can't connect to MySQL server on 'localhost' (10061)

Please help me to fix this problem

Rock · #7 (**permalink**) 17-07-2009, 14:12

Quote:

Originally Posted by miskec

I try this now. I folow the steps and download this zip file and place files on right folders. But when i run new statistics.exe file in amdin/bin folder I recive this error

Run-Time error: Failed to connect to database: Can't connect to MySQL server on 'localhost' (10061)

Please help me to fix this problem

The error you receive here is because the mapping between the control panel & the Plesk's MySQL server is broken. Please PM me with the details of your server & I'll get this sorted quickly.

Rock · #8 (**permalink**) 17-07-2009, 19:12

Quote:

Originally Posted by miskec

I try this now. I folow the steps and download this zip file and place files on right folders. But when i run new statistics.exe file in amdin/bin folder I recive this error

Run-Time error: Failed to connect to database: Can't connect to MySQL server on 'localhost' (10061)

Please help me to fix this problem

Quote:

Originally Posted by Rock

The error you receive here is because the mapping between the control panel & the Plesk's MySQL server is broken. Please PM me with the details of your server & I'll get this sorted quickly.

Problem fixed

**diyamput** · #9 (**permalink**) 18-07-2009, 04:41

hey rock will u show me how to solved it?

Rock · #10 (**permalink**) 18-07-2009, 15:25

Quote:

Originally Posted by diyamput

hey rock will u show me how to solved it?

I did replace the corrupt/buggy statistics binaries with the correct working one

Please provide me the details of your server/VPS & I'll get it sorted out for you..

**diyamput** · #11 (**permalink**) 19-07-2009, 03:46

where is the binaries ?? will you show me step by step...

Rock · #12 (**permalink**) 19-07-2009, 04:00

Quote:

Originally Posted by diyamput

where is the binaries ?? will you show me step by step...

Hi,

What is the version of your Plesk control panel? Is it still 8.1.1 as mentioned earlier?

**diyamput** · #13 (**permalink**) 19-07-2009, 04:11

correct, im using plesk 8.1.1 right now i just update by manually day by day...through change the awstat config for one domain... but i couldn't find how to to update all domain in my server...
will you show me ?

Rock · #14 (**permalink**) 19-07-2009, 05:38

Quote:

Originally Posted by diyamput

correct, im using plesk 8.1.1 right now i just update by manually day by day...through change the awstat config for one domain... but i couldn't find how to to update all domain in my server...
will you show me ?

I'd definitely help you with this.. could you please open up a support ticket with our Windows Dept or PM me with the server login details? We'll get this sorted out for you quickly..