Account Migration

[Binary]

I received this email from EukHost today which says:

Currently your domain(s) is/are hosted on vigilant.eukdns.com and this Windows server is running with Hostincontroller control panel right now. This server has no such automated backup utility so restoring this server incase of any trouble might take couple of days and that can result in major problem for your Business as well as our Business. We request you to visit http://support.eukhost.com and submit a migration request ticket. We will be moving all accounts from this server to our new Plesk Servers one by one. There is no such script to migrate all accounts automatically so we will need to move all accounts manually.

Accounts will be migrated on request only once you open a ticket from http://support.eukhost.com. Those who may not submit a ticket will need to wait till 3rd week of October which is when we will move remaining accounts to Plesk. This Server vigilant.eukdns.com(87.117.234.246) will be shutdown on 22nd of October 2007. Opening migration ticket on weekends would be comfortable for our Windows Support Team as they have less workload on weekends so moving your accounts on weekend will ensure 100% successful migration and that too without any sort of downtime.

I understand what's happening and am happy for the move to take place because I've found Hosting Controller a bit odd from time to time and have used Plesk before. But what I don't is do I or don't I raise a ticket?

Is the only reason to raise a ticket to get the account moved over at a time that suits me? If so I might well do that.

I have three websites, availability is important on one but the other two are not as important. A weekend move would be good though, I can then spend time fixing problems if they occur.

Has anyone been migrated already and did they have any problems - with ASP.NET sites?

[jc8654]

I believe as you say, the reason to raise the ticket is to move the website at a convenient time for you. Obviously for some people this would involve shutting down a forum or something similar to migrate and as such, the timing of the move would need to be known.

I'm currently on linux hosting and although I think there have been a couple of problems, tech support seem to have been able to sort issues out relatively quickly.

[eUKhost.com]

Originally Posted by Binary

Has anyone been migrated already and did they have any problems - with ASP.NET sites?

This notification was sent to allow you 1 months time to get your websites moved on plesk but it would be convenient for us if you open a ticket on weekends. You can open a ticket today itself and get a schedule from our windows team for migration of your websites.

You can communicate with them and come on livechat when they will initiate migration of your account. You can simultaneously check working of your website using a temporary URL and give affirmation once everything looks perfect.

your account wont take any time to migrate as you have only 3 websites. Some big reseller accounts are hosted on this server so those accounts will be take more time for migration. You wont have any sort of errors related to ASP or Databases as we will verify everything once transferred on plesk server.

[grahamcjones]

Originally Posted by Binary

I received this email from EukHost today which says:




I understand what's happening and am happy for the move to take place because I've found Hosting Controller a bit odd from time to time and have used Plesk before. But what I don't is do I or don't I raise a ticket?

Is the only reason to raise a ticket to get the account moved over at a time that suits me? If so I might well do that.

I have three websites, availability is important on one but the other two are not as important. A weekend move would be good though, I can then spend time fixing problems if they occur.

Has anyone been migrated already and did they have any problems - with ASP.NET sites?

Well good luck to you, I have 43 websites hosted on a server at Eukhost (Tucano) which has according to Eukhost the same problem, funny that i've had 4 emails from Hosting Controller themselves to say they know of no problems along the lines that Eukhost have been going on about! I suggest look elsewhere, if you're only hosting 3 websites then you are lucky I have 43 and they've all been down for over30 hours now, one particular one gets over 2000 visitors every day! Not for the last 2 days though as server has been down so that one being moved to a more reliable hosting Co. as we speak!

[eUKhost.com]

Originally Posted by grahamcjones

Well good luck to you, I have 43 websites hosted on a server at Eukhost (Tucano) which has according to Eukhost the same problem, funny that i've had 4 emails from Hosting Controller themselves to say they know of no problems along the lines that Eukhost have been going on about! I suggest look elsewhere, if you're only hosting 3 websites then you are lucky I have 43 and they've all been down for over30 hours now, one particular one gets over 2000 visitors every day! Not for the last 2 days though as server has been down so that one being moved to a more reliable hosting Co. as we speak!

One who gets 2000 genuine visitors on 1 website would have opened a support ticket immediately once his website goes offline. There's no reason for me to believe that you care for your websites.

If you own 43 high traffic websites and keep them on shared hosting servers then its your mistake. You are trying to make fortune by paying £9.99 per month. I have logs from our mail server to prove that couple of notifications were sent to you in first and second week of this month.

[grahamcjones]

Yes well that says it all.

I pay £159 per month for a server at UK2.net and £46.95 per month for shared hosting at Eurofasthost.com plus £900 p.a for several websites at Redstation.com, your claims led me to use your services and it just goes to show that you get what you pay for!

[flesso]

Originally Posted by grahamcjones

Yes well that says it all.

I pay £159 per month for a server at UK2.net and £46.95 per month for shared hosting at Eurofasthost.com plus £900 p.a for several websites at Redstation.com, your claims led me to use your services and it just goes to show that you get what you pay for!

As Mark said, if they are high traffic websites then it is your own risk of putting them on shared hosting. If they get as much traffic and are as important as you say, then why aren't they on VPSs or dedicated servers?

[eUKhost.com]

Originally Posted by grahamcjones

Yes well that says it all.

I pay £159 per month for a server at UK2.net and £46.95 per month for shared hosting at Eurofasthost.com plus £900 p.a for several websites at Redstation.com, your claims led me to use your services and it just goes to show that you get what you pay for!

No matter if you pay £9.99 over here and £900 somewhere else but we expect you to check your emails at least once in a week. If you ignore our notifications and expect things to happen automatically everytime then thats never going to work.

87.117.201.122 was giving problems from last 2 months so I am not sure why you had problem with its downtime only in this week. We've been requesting our customers hosted on HC servers to consider migration to plesk servers from last couple of months and some customers got their accounts migrated on first notice itself and they did so as they care for their Business and trust our words.

I wont stretch this any further as it was our server that got into trouble so partially we are responsible for what has been going on with Tucano.

[jc8654]

As Mark has said, plenty of notice has been given about the problem. And I know from other posts on this forum that the same server has had significant downtime in the last month so only noticing it this far down this line seems a bit odd. EUKhost have done everything they can do to tell their customers about migrating to improve the service. If people don't check the correspondance they send to them, they can't be held responsible....

[Binary]

Hmmm. Well I think I'm going to stay well out of the argument above.

A Plesk account has just been set up for me, I should be able to recreate my domains over there - I understand that I need to do this myself.

Do I need to open a ticket to get the temporary URL for testing?

[WelshTom]

Originally Posted by grahamcjones

Yes well that says it all.

I pay £159 per month for a server at UK2.net and £46.95 per month for shared hosting at Eurofasthost.com plus £900 p.a for several websites at Redstation.com, your claims led me to use your services and it just goes to show that you get what you pay for!

You and your "bank manager" seem to have a negative view about hosting companies. Well, all I can suggest is cancel all services you have obtained from hosting comapanies, and setup a server in your house with a highly expensive bandwidth connection. And if you're unable to do that, stop complaining and keep your biased opinions to yourself!

Any downtime that was caused could have been prevented if you so happened to check your e-mails. You were given plenty of prior notice to get your account(s) migrated onto a new server, and as you failed to respond to any of these messages, any downtime which was caused was purely inflicted by yourself.

As for your comment about hostingcontroller claiming there is no problem with their software - well of course they're not going to just admit their software has bugs. The owners of hostingcontroller will tell you anything to try and persuade you to purchase their software, and therefore deny the fact it causes big problems.

As you can see in previous posts in this thread, 90% of accounts were migrated to the new server without problems - you fit into the other 10%, as you couldn't be bothered to open a support ticket as you were requested to, either that, or you just wanted another excuse to rant on about yourself and your "bank manager".

And anyway, after the recent Northern Rock catastrophy, I don't think that bank managers are in any position to claim who is high risk and who isn't -as they can't seem to sort out their own problems, let alone giving their views on other companies.

[eUKhost.com]

Originally Posted by Binary

Hmmm. Well I think I'm going to stay well out of the argument above.

A Plesk account has just been set up for me, I should be able to recreate my domains over there - I understand that I need to do this myself.

Do I need to open a ticket to get the temporary URL for testing?

You will "site preview" option in your plesk control panel once you login. You need to click on it to see working of your websites with Temporary URL.