Client's Access Details Query

[Drunkencelt]

Hi again,

Being a bit thick if someone can help me out again....

As a new reseller I'm finding my way around setting up client hosting accounts via WHM and seem to be getting on ok. Just a little confused with the details I have to tell prospective clients. i.e in a welcome email similar to the one EUKHost sent to me.

Ok...I've set up a new account for domain "www.demo56.com". The script runs through and produces this (with some changes for security obviously):

+===================================+
| New Account Info |
+===================================+
| Domain: demo56.com
| Ip: 92.48.108.xxx (n)
| HasCgi: y
| UserName: demo56com
| PassWord: xxxx
| CpanelMod: x3
| HomeRoot: /home
| Quota: 150 Meg
| NameServer1: ns49.eukdns.com
| NameServer2: ns50.eukdns.com
| NameServer3:
| NameServer4:
| Contact Email: jockmunro@hotmail.com
| Package: dcwebsit_Centurion Hosting Pack Starter
| Feature List: default
| Language: english-utf8
+===================================+

Now I understand what this means as it's quite straight forward but am I right in thinking that if this were a real transaction where I registered the domain that the following will apply:

CPanel Login
URL:"http://demo56.com/cpanel/"
Usrname:demo56com
PW: xxxx

Temporary Access URL
"http://92.48.108.235/~demo56/"

Am I correct in thinking that the client will not be able to access cpanel until the domain name has propogated? The reason I ask is that the alternative cpanel login URL that I was provided with initially- "http://92.48.108.xxx/cpanel" - logs into my reseller account and "http://92.48.108.235/~demo56/cpanel" doesn't work. I am right in thinking all my client accounts inherit my IP address?

Also what does the "HomeRoot: /home" above refer to? If I enter the URL "http://92.48.108.235/~demo56/home/" I get a 404 error. Or do I have to wait for propogation again so that "http://demo56.com/home/" becomes valid.

I hope I have made myself clear. Any help would be very welcome as I am very close to getting all this cracked!

Thanks very much

[Drunkencelt]

I notice I've asked this in the windows forum when it might have been better in the Cpanel Resellers one. Apologies.

[eUKhost.com]

Originally Posted by Drunkencelt

Am I correct in thinking that the client will not be able to access cpanel until the domain name has propogated? The reason I ask is that the alternative cpanel login URL that I was provided with initially- "http://92.48.108.xxx/cpanel" - logs into my reseller account and "http://92.48.108.235/~demo56/cpanel" doesn't work. I am right in thinking all my client accounts inherit my IP address?

Your customers will need to use the IP based cpanel login URL till their domain propagates. cPanel login URL is same for everyone hosted under your reseller account. Their username and password takes them to their individual cpanel control panel once they enter their login credentials. Even those who have Dedicated IP can use the shared IP login URL ( cPanel® ) to access their cpanel.

Originally Posted by Drunkencelt

Also what does the "HomeRoot: /home" above refer to? If I enter the URL "http://92.48.108.235/~demo56/home/" I get a 404 error. Or do I have to wait for propogation again so that "http://demo56.com/home/" becomes valid.

You can ignore /home root unless your scripts ask you to put full path of any specific file hosted on your account. Your customers can see their website hostings using http://92.48.108.235/~demo56/ , so there's no need to provide them with any other temporary access URL. There are some video tutorials available in the cpanel control panel itself, so your customers will manage to figure out that all web pages and images need to be uploaded under public_html directory.

[Drunkencelt]

Hi,

Thanks again Mark. That clears things up nicely for me. Once again outstanding support from EUKHost.

A bit like the tooth fairy! I post a problem, go to bed and next morning you've been !

Cheers!

[DPS Computing]

Hehe, I like that analogy - and glad to see your problems sorted. Good luck with your new web hosting company .