Email login not working

[stapolinhost]

I was just wonder why this might happen...

I have a customer who, for the last few days, cant access one of his email accounts.

He is entering his username and password when asked by Windows Mail and getting this response:

Account: 'mail.********.co.uk', Server: 'mail.********.co.uk', Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92


Any ideas?

Cheers

Eoin

[Cristiano]

Originally Posted by stapolinhost

I was just wonder why this might happen...

I have a customer who, for the last few days, cant access one of his email accounts.

He is entering his username and password when asked by Windows Mail and getting this response:

Account: 'mail.********.co.uk', Server: 'mail.********.co.uk', Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92


Any ideas?

Cheers

Eoin

The error code 0x800CCC92 states "Password not valid for account". I suggest you to check the email account login details once.

You can contact our Live Chat services OR open a support request if you still face any issues.
Please post here if you still have any issues.

[stapolinhost]

Password was correct each time he tried, he even changed it to be sure.

I got him to use victorious.eukhost.com his mailserver setting and there was no problem which shows that the password he is entering is correct.

[Cristiano]

Originally Posted by stapolinhost

Password was correct each time he tried, he even changed it to be sure.

I got him to use victorious.eukhost.com his mailserver setting and there was no problem which shows that the password he is entering is correct.

I have sent you a PM and asked for some details so that I will check the issue further.