Have I got a reseller account

[adamslad]

Hi,

I think I have been given the wrong account. I ordered a reseller account, but I can't set up new clients. Please can you tell me how I can tell what account I have. I have sent a ticket into support but as yet (almost 9 hours) nothing has been done about it.

Thanks,

Adam

[WelshTom]

Please quote your ticket number here.

Thanks

[jc8654]

If you've been given a reseller account (on linux) you should have received login details for WHM which can be accessed from your account at www.mydomain.com/whm. These details will be the same as your cPanel login details. If this doesn't work, I suggest you contact support.

[DPS Computing]

Ensure that if you have been given log in details for WHM that you are actually logging in to WHM as opposed to cPanel as there is no way to create new accounts / manage your reseller account from your cPanel account for your main site.

[eUK-Nick]

Hello,

I would like to have the ticket number which you have for this issue. Standing by . . .

[eUK-Nick]

Hi,

Would like to mention here that you would not be able to create another "client account" i.e. a reseller account from within your own reseller account. You would only be able to create individual domain accounts.

Hope this helps.

[adamslad]

Ok, I DO have a [windows] reseller account, I was just struggling to get others set up on Plesk.

Adam Smith, online tech support guy helped me out greatly yesterday and told me how to do it.

Sadly though the ticket (which has an id of 15 under Plesk?) has not been responded to and it is now over 26 hours.

Is there anything to help beginners to start setting these things up, because it is going to take some time (and mistakes no doubt) for me to figure it out?

[esnail]

you shouldn't send support tickets from within your plesk control panel - use windows@eukhost.com for windows support. I think the plesk support tickets are actually just going back to you within plesk, as the reselller you're reporting a problem to yourself
Really, this should be made more obvious when people sign up to eukhost, as its a common mistake to make.

[eUK-Nick]

Hello Adam,

We have a full fledged support section at http://www.eukhost.com/web-hosting/

The Plesk tutorials are all there for you at http://www.eukhost.com/web-hosting/plesk-tutorial.php

Please raise a support ticket from http://support.eukhost.com/ . . . Just click on " Open a Ticket". That would reach our helpdesk. You would definitely get timely replies. You may also have a live-chat session with our technical support staff. Just visit our home page http://www.eukhost.com/ & click on "Online Chat".

Please do let us know if you need more help. We would be glad to assist.

[eUK-Nick]

Originally Posted by esnail

you shouldn't send support tickets from within your plesk control panel - use windows@eukhost.com for windows support. I think the plesk support tickets are actually just going back to you within plesk, as the reselller you're reporting a problem to yourself
Really, this should be made more obvious when people sign up to eukhost, as its a common mistake to make.

We will do something about this very soon. The welcome email which goes out to clients does have a separate section which explains how support should be contacted. However, we will come up with something which tells the clients that they should be emailing us or raising a support ticket from our website.

[DPS Computing]

I would always recommend using support@eukhost.com for general support, windows@eukhost.com for Windows related support. These tickets in my experience have always been responded to within a reasonable time frame.

However I know from previous discussions that tickets sent through cPanel (and therefore I assume Plesk) are not monitored.

As Nick has said you can also support.eukhost.com to open a ticket if you prefer.

[gethmyster]

Originally Posted by adamslad

Ok, I DO have a [windows]

Is there anything to help beginners to start setting these things up, because it is going to take some time (and mistakes no doubt) for me to figure it out?

Have you tried the tutorials

There are loads and all easy step by step - although they can be a little dry - there silent. But I've found them useful

Other than that you've already found the best was to learn around here

i cant post the url I need more points but is;

http://www.eukhost.com/web-hosting/ and there all in there - WHM, Cpanel, Plesk, FTP setting loads!

URL approved by Mark

[eUKhost.com]

Originally Posted by esnail

you shouldn't send support tickets from within your plesk control panel - use windows@eukhost.com for windows support. I think the plesk support tickets are actually just going back to you within plesk, as the reseller you're reporting a problem to yourself
Really, this should be made more obvious when people sign up to eukhost, as its a common mistake to make.

I was not aware of this problem with plesk as well. We will find out some solution to get it disabled on our servers as this can create huge frustration for new customers. I can understand what all thoughts one can have about our service if they keep on waiting for 26 hours to get our response.

You deserve an Award for being most helpful customer. If you go through all your previous posts then you will be able to figure out how many suggestions you have made and how those suggestions have helped eUKhost Management to improve our windows hosting service.

There's much more to learn from you and I hope you will continue your good work to help eUKhost improve further

[jc8654]

Originally Posted by eUKhost.com

I was not aware of this problem with plesk as well. We will find out some solution to get it disabled on our servers as this can create huge frustration for new customers. I can understand what all thoughts one can have about our service if they keep on waiting for 26 hours to get our response.

You deserve an Award for being most helpful customer. If you go through all your previous posts then you will be able to figure out how many suggestions you have made and how those suggestions have helped eUKhost Management to improve our windows hosting service.

There's much more to learn from you and I hope you will continue your good work to help eUKhost improve further

Indeed getting it disabled would help solve a lot of people thinking they're not being responded to. Even though the option is still there in cPanel, it's good how it just says it's not configured yet.

And there are an awful lot of good suggestions there! I wish I'd thought of some of them so well done for being so helpful!

[DPS Computing]

Originally Posted by jc8654

Indeed getting it disabled would help solve a lot of people thinking they're not being responded to. Even though the option is still there in cPanel, it's good how it just says it's not configured yet.

And there are an awful lot of good suggestions there! I wish I'd thought of some of them so well done for being so helpful!

You can disable the "Submit Support Request" option in cPanel through WHM. Is this not possible to do for Plesk?

[flesso]

Originally Posted by DPS Computing

You can disable the "Submit Support Request" option in cPanel through WHM. Is this not possible to do for Plesk?

AFAIK there is no way for you to disable it in Plesk unless you disable the powerpack or contact SWSoft to get it removed from you license.

[esnail]

Originally Posted by eUKhost.com

I was not aware of this problem with plesk as well. We will find out some solution to get it disabled on our servers as this can create huge frustration for new customers. I can understand what all thoughts one can have about our service if they keep on waiting for 26 hours to get our response.

You deserve an Award for being most helpful customer. If you go through all your previous posts then you will be able to figure out how many suggestions you have made and how those suggestions have helped eUKhost Management to improve our windows hosting service.

There's much more to learn from you and I hope you will continue your good work to help eUKhost improve further

I wouldn't have it disabled, this might be a useful internal help system for some resellers, as as far as I understand it, domains under the reseller account can send a help ticket within plesk to the reseller owner - this in itself is no bad thing.
The confusion lies simply in that new resellers think that this internal help system is somehow
linked to eukhost support. All that is needed is to make a more significant reference to this fact in the welcome email from eukhost.

[eUKhost.com]

Originally Posted by esnail

I wouldn't have it disabled, this might be a useful internal help system for some resellers, as as far as I understand it, domains under the reseller account can send a help ticket within plesk to the reseller owner - this in itself is no bad thing.
The confusion lies simply in that new resellers think that this internal help system is somehow
linked to eukhost support. All that is needed is to make a more significant reference to this fact in the welcome email from eukhost.

Yep. We will get our welcome email modified.

Cheers !

[DPS Computing]

Yes, definitely sounds like a good idea to mention that the internal help systems in Plesk and cPanel are out of service.

Maybe it would be a good place to also put a link to support.eukhost.com and support[at]eukhost.com? .

[eUK-Nick]

We will soon have our welcome emails sent with a notification.