Is it me or the server? - Page 2 - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**jc8654** · #21 (**permalink**) 27-03-2008, 19:57

Tell them senior admins at eUKhost have said it is not an issue their end as all other ISPs are ok. Also, I would suggest getting the telephone number of one of their senior admin people (or some contact details) and tell them to contact eUKhost.com. Or tell them to contact me as I'm the senior technician in my company and I'll tell them where to go. If you want my contact details, PM me.

Lets see if we can't get this sorted once and for all!

**eUKhost.com** · #22 (**permalink**) 27-03-2008, 23:01

Our Network Engineers are communicating with Tiscali and we are expecting some solution by Saturday. We will need to switch our carrier for one of our network if this problem continues till Sunday.

**jc8654** · #23 (**permalink**) 28-03-2008, 12:03

It's good to see this is actually being dealt with efficiently! Evidently the Tiscali technicians who us mere mortals have to deal with have no idea about this judging by the conversation I had yesterday!

**petedaines** · #24 (**permalink**) 29-03-2008, 11:56

Tiscali Reply:

Quote:

Response (Rukaiya Khan) 29/03/2008 03.46 AM
Dear Mr. Daines,

Thank you for contacting Tiscali Technical Support.

I understand from your email that you are unable to access eukhost websites.

The reason being that Tiscali has Internet Access Servers in Milton Keynes that has an internetwork of DNS servers. These DNS servers are connected worldwide with other DNS servers. The webmasters have updated their DNS address, however this has till now not been updated with Tiscali's MK DNS servers. So when we type the desired website, our network of DNS servers is not able to resolve the query and consequently does not resolve the IP address. This gives a blank page or an error that 'page cannot be found' or 'DNS error'.

To resolve this issue, I request you to manually configure the DNS settings on your computer, so that website servers can be reached:

1. Double click the icon which will have two computers overlapping each other on the right hand side bottom of your computer screen.
2. Click Properties.
3. Click the Networking Tab.
4. Highlight the Internet Protocol and click Properties.
5. Choose 'Use the following DNS ServerAddress' and enter the following

Preferred: 212.74.112.66
Alternate: 212.74.112.67

6. Click OK -> OK and close the status window.
7. Disconnect from Internet and reconnect again OR restart the computer.

Please keep us updated on the current status of this issue with the test results of the troubleshooting steps that you performed, so that we can continue with some advanced steps to resolve this issue.

Regards,

Tiscali Technical Support

Oh brilliant - so instead of centrally fixing the actual problem, they tell us to change DNS settings - but not unless we ask. I am sure there are loads of tiscali customers having this problem - but they won't fix it unless you ask them how! Useless. Haven't actually tried it yet - will report back when I do. Also look at the time of the reply - they must be working 24/7 to keep their support so good...

Pete

**jc8654** · #25 (**permalink**) 29-03-2008, 12:04

What they've said there is complete and utter rubbish. I haven't altered the DNS on the domains causing the problems in about 3 months. Now if they're telling me it takes that long to propogate to their clients they're talking complete and utter s**t!

After talking to Mark yesterday, he said this should be sorted today. There is a problem with the Tiscali network which their standard level IT guys either a) don't know about or b) aren't telling anyone about. When Mark comes in I'll ask him for an update.

**lockhart** · #26 (**permalink**) 29-03-2008, 14:15

Hello,

I guess im not the only one who is having this problem and yes, im with Tiscali too. I've had this problem since before Easter and haven't been able to do anything on my site since then. I've tested on 3 computers and still experienced the problem. Decided to try with a new ISP (tested with AOL and Sky) and no problems there.

The staff here in EUK has been extremely helpful but that can't be said with Tiscali. They called me today and told me to do several troubleshooting as they keep insisting the problem is not with them, and it's either my host or my computer. Unfortunately, their troubleshooting did not solve anything and in the end, I decided to sign up with another ISP (good thing we have MAC code now).

Looking forward to moving away from Tiscali.

**jc8654** · #27 (**permalink**) 29-03-2008, 14:20

I'm going to be moving away from Virgin in the summer I think. They're just really starting to irritate me! I have slow connections and tempremental things but at least they're now admitting there is a problem. I just wish Tiscali would do the same and realise that so many people are having these issues that it is blatently not their own connections but something their end.

**pgac_chris** · #28 (**permalink**) 29-03-2008, 16:18

I have users of my website (hosted on an Eukhost VPS), from the Isle of Wight with speed issues,

it's looking like this is down to Tiscali as well

**jc8654** · #29 (**permalink**) 29-03-2008, 16:47

Get them to contact Tiscali. It was meant to be fixed today so if people are still having issues, get on to them...

**pgac_chris** · #30 (**permalink**) 29-03-2008, 17:34

i've told them they're not the only ones with the same problem
and to get onto tiscali as the more complaints they get
the more likely they are to take it seriously

**petedaines** · #31 (**permalink**) 29-03-2008, 17:34

definately still not going yet...
They need a kick up the arse really, get some decent support people in there who know what they are talking about ( I found the response I posted above on google, posted about 9 months ago... exactly the same- http://www.the-scream.co.uk/forums/t25094.html bottom post.)

Any news from Mark - have we theoretically been sorted yet?

Pete

**lockhart** · #32 (**permalink**) 29-03-2008, 17:49

still experiencing the problem here. when tiscali called me today, they just told me to do some troubleshooting which didn't work so i doub't they know what they are doing.

**jc8654** · #33 (**permalink**) 29-03-2008, 19:09

Nothing from Mark as yet. He hasn't been online yet and he might be on leave however as soon as he appears I'll ask him what's going on.

**jc8654** · #34 (**permalink**) 29-03-2008, 20:16

I would hazard a guess these people are also hosted in the BlueSquare DC*:

http://www.tiscali.co.uk/forums/showthread.php?t=145777

http://www.tiscali.co.uk/forums/showthread.php?t=145751

http://www.tiscali.co.uk/forums/showthread.php?t=145892

I suggest if you're a tiscali customer you post on there as it seems that the support team who check there are actually based in the UK and might be able to do something!

*After doing some digging, it seems I was wrong but if hosting suppliers from all over are having the problem then it's blatently Tiscali!

**eUKhost.com** · #35 (**permalink**) 29-03-2008, 20:18

As I said, we will switch our carrier for affected Racks which will be done tomorrow. I don't have any ETA for this as we were expecting a fix today. Our Networking people will decide tomorrow morning and I will let you know when they will schedule this maintenance. I'm not sure if there would be downtime of more than few seconds, but I will get back to you as soon as I hear from them tomorrow morning.

**lockhart** · #36 (**permalink**) 30-03-2008, 13:11

Any updates whether this has been solved or not?

**jc8654** · #37 (**permalink**) 30-03-2008, 13:13

Mark is going to be posting an update shortly. The basic outcome is the carrier will be switched tomorrow.

**eUKhost.com** · #38 (**permalink**) 30-03-2008, 13:13

This will get sorted tomorrow morning. Tiscali has failed to offer any solution on this problem so we have decided to switch our carrier tomorrow morning. There won't be any downtime involved in this process.

**lockhart** · #39 (**permalink**) 31-03-2008, 10:46

how is the transfer going? has it been completed?

**Ryan** · #40 (**permalink**) 31-03-2008, 11:02

Quote:

Originally Posted by lockhart

how is the transfer going? has it been completed?

We are looking at our other options. A switch will be done most probably later this evening or past midnight.