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Your forum announcement here! |
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04-11-2006, 12:51
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Junior Member
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Join Date: Nov 2006
Location: Leeds, UK
Posts: 24
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Primary Account for Resellers
I set up a new <a href="http://www.eukhost.com/resellers.php" style="color:#000000;text-decoration:none;">reseller hosting account</a> this week on the Standard <a href="http://www.eukhost.com/packages.php" style="color:#000000;text-decoration:none;">Linux package</a>.
I have added my primary account, but it does not appear in the WHM panel, so I am unable to check things like DNS zones and MX records, or alter quota/bandwidth for my primary account.
How do I go about doing this?
Although I changed the nameservers with my domain registrar almost a week ago, mail and ftp are still trying to connect to my old host, which should not be happening. I really need to be able to take a look at the DNS zones on both hosts!
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04-11-2006, 12:57
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,405
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Please let me know your domain name as I will need to give ownership of your reseller account to your domain name.
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04-11-2006, 13:08
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Junior Member
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Join Date: Nov 2006
Location: Leeds, UK
Posts: 24
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It is sayonara.info, on 64.38.46.226.
Thanks!
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04-11-2006, 13:37
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,405
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My guess was right. I had to assign your domain name under your <a href="http://www.eukhost.com/resellers.php" style="color:#000000;text-decoration:none;">reseller hosting</a> account to sort this problem.
Let me know if you are able to see it under your account or not.
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04-11-2006, 13:39
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Junior Member
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Join Date: Nov 2006
Location: Leeds, UK
Posts: 24
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Yes, that is all working fine now, thank you. So nice getting fast support!
The DNS zone looks okay, I have no idea why mail is still going to my old host. Guess I will have to delete the zones from their server and hope everything pans out okay.
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04-11-2006, 13:49
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,405
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You have modified your DNS zone and you have made ns1.000025.net and ns2.000025.net as your nameserver records in the DNS. Right now ns1.000025.net and ns2.000025.net are pointing to the servers of your old hosting companies so you need to point them to ns1.000025.net => 64.38.46.226 and ns2.000025.net => 64.38.46.227
This has nothing to do with mail service as the MX record is suppose to point to A record of the domain name and your emails should work from our servers. Seems like DNS is taking time to update and for next couple of hours your email may go there as well as here.
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04-11-2006, 13:55
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Junior Member
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Join Date: Nov 2006
Location: Leeds, UK
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I must be blind to have not seen that.
I have no idea how that happened, because I didn't even have access to the DNS editor until you enabled it earlier, and I made no changes - just checked it was working.
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04-11-2006, 14:36
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,405
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So are you going to point IPs of your private nameservers to the one's I specified or do you want me to put our nameservers in your DNS zone for now ?
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04-11-2006, 15:31
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Junior Member
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Join Date: Nov 2006
Location: Leeds, UK
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Oh, I corrected the nameservers when you pointed out the ones in the DBS zone were for the old host.
Sorry, I should have said!
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04-11-2006, 20:39
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,405
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No worries 
Let me know if you need any further assistance.
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A bunch of Sheep led by a Lion is better than a bunch of Lions led by a Sheep.
__________________________________________________
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11-11-2006, 07:50
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Junior Member
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Join Date: Nov 2006
Location: Leeds, UK
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Quote:
Originally Posted by eukhost.com
No worries
Let me know if you need any further assistance. |
Everything is running fine now, except I am unable to log in to webmail via IMAP.
I am using mail.sayonara.info as the incoming mail server, connecting to port 993, and using the form username+sayonara.info as the login name.
The connection either keeps timing out, or cannot be established  |
12-11-2006, 09:40
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Junior Member
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Join Date: Nov 2006
Location: Leeds, UK
Posts: 24
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Any ideas?
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12-11-2006, 09:46
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,405
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I apologise for the delay in response. We never got any notification of this thread on our helpdesk so we could not reach your post on time.
I have opened port 993 in servers firewall and this should allow you to connect through IMAP.
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Toll Free : 0808 262 0255 || MSN : mark @ eukhost.com || AIM : eukmark
A bunch of Sheep led by a Lion is better than a bunch of Lions led by a Sheep.
__________________________________________________
Great Opportunity :: Join our
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
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12-11-2006, 09:49
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Junior Member
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Join Date: Nov 2006
Location: Leeds, UK
Posts: 24
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Thanks, it is all working now.
No worries about the delay - I still had access to webmail, and the novelty of getting a support response within a week has not worn off yet!
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