Puma Again - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**troglodyfae** · #1 (**permalink**) 07-11-2007, 12:28

Afternoon Chaps. Just wondering if we are heading into some more problems as everything my end has slowed to a crawl again, been fine all day and now it is going so slow my geriatric dog could move faster....lol

Well that answered my question

Quote:

Could not obtain common word list

DEBUG MODE

SQL Error : 1053 Server shutdown in progress

SELECT m.word_id FROM phpbb_search_wordmatch m, phpbb_search_wordlist w WHERE w.word_text IN ('anything', 'approved', 'back', 'connection', 'i', 'imagination', 'let', 'might', 'moment', 'place', 'running', 'slow', 'techs', 'thought', 'wait') AND m.word_id = w.word_id GROUP BY m.word_id HAVING COUNT(m.word_id) > 6989

Line : 309
File : functions_search.php

**eUK-Nick** · #2 (**permalink**) 07-11-2007, 12:35

Hello.

Have just confirmed with the migration team. We have started moving the files now from Puma. That is the reason for the server responding slowly to all service requests. Things would improve very soon. We request you to be a little patient with us at the moment.

Once the migration is over, functions will normalise. We expect the data migration to be completed in 3 hours. Thank you for your co-operation in the meanwhile.

**troglodyfae** · #3 (**permalink**) 07-11-2007, 12:53

Wow a speedy reply or what !! Well impressed. Thanks for the info Nick I did wonder if this were the case, no worries at least I know what is going on. If you sent an email it must have gone to my partner who is away on business and has no access to his email, Would it be possible to send any further emails to both the email address you have logged for our account and the one that you contact me on? That way I know I am also getting the information, partner has a bit of a butterfly mind and often forgets to share vital information.......lol

Thanks again

**eUK-Nick** · #4 (**permalink**) 07-11-2007, 12:55

I will have the email resent

**troglodyfae** · #5 (**permalink**) 07-11-2007, 13:05

Ta Muchly

**eUK-Nick** · #6 (**permalink**) 07-11-2007, 13:18

Hi there,

Sent an email to the other email address registered with us as well. Please check

**troglodyfae** · #7 (**permalink**) 07-11-2007, 14:26

Got it thanks Nick for resending. Situation seems pretty stable at the moment so no worries

**troglodyfae** · #8 (**permalink**) 07-11-2007, 17:57

Erm Nick I have just lost most of today's posts on my forum I am not going to panic, it is all part of the migration process....isn't it?...Nick

**eUKhost.com** · #9 (**permalink**) 07-11-2007, 20:12

Quote:

Originally Posted by troglodyfae

Erm Nick I have just lost most of today's posts on my forum I am not going to panic, it is all part of the migration process....isn't it?...Nick

do you want us to move a fresh copy of your database ?

you must have lost posts which were made from 4 PM to 6 PM so let me know if you want us to copy your database once again.

**AlexP** · #10 (**permalink**) 07-11-2007, 20:24

Quote:

Originally Posted by troglodyfae

Erm Nick I have just lost most of today's posts on my forum I am not going to panic, it is all part of the migration process....isn't it?...Nick

If you want to move you database from old server to new server again please update us your database name so I will do it for you.

**troglodyfae** · #11 (**permalink**) 08-11-2007, 01:02

I am having such a bad day

Sorry Alex I was hiding in a dark cupboard waiting for the posters on my forum to go to bed, and hope they did not notice there was a sizeable chunk of today missing...............they did

It was manic on the forum between about 1.00pm and 7.00pm here in Spain I will email you in the morning with the details, so we can hopefully slot it in without them noticing and just tell them they had too much vino ( there is no emoticon to signify the biting on knuckles)

I really appreciate what you guys have done today and if I have, for whatever reason lost todays posts, hey c'est la vie! de nanda! such is life. It is only one day : (migration team)

Besos from Spain and as it is 3.00am I am signing out...exhausted!!

**Eidolon** · #12 (**permalink**) 08-11-2007, 07:18

Morning all,
T'is 8:15am and I'm getting timed out messages when trying to access my work's sites which are on puma (and someone in the office has already enquired as emails down).

When doing a quick ping to the site it's pointing to the new IP address, thus nameservers look correct.

Edit @ 08:45am: Just for reference also mentioned in ticket EMN-40167-144 including a few sites affected listed in the ticket.

**Eidolon** · #13 (**permalink**) 08-11-2007, 08:25

* Bump *
Sorry to be a pest but despite the reply to the support ticket saying it should all be sorted the sites are still inaccessible.

Personally I wouldn't mind the downtime as much if it wasn't that it's affecting where I work's sites, and the MD's just arrived in the office and our daily deliveries go out at 10am (sometimes people email their orders).

**eUK-Nick** · #14 (**permalink**) 08-11-2007, 08:58

Hi,

The sites are all resolving from the new server IP. The nameservers are also resolving to the new IP's. I have Matthew re-checking everything.

**eUK-Nick** · #15 (**permalink**) 08-11-2007, 09:10

Your ticket has been updated with the fix

**Eidolon** · #16 (**permalink**) 08-11-2007, 09:25

Thanks, all sorted and just before 10am. Both the head office / main branch where I'm at and our other branch are now recieving emails fine again, for reference both places use fixed IPs.

**eUK-Nick** · #17 (**permalink**) 08-11-2007, 09:32

Those have been unblocked in the firewalls. It happened because of too many authentication failures.

**eUK-Nick** · #18 (**permalink**) 08-11-2007, 09:43

Quote:

Originally Posted by troglodyfae

I am having such a bad day

Sorry Alex I was hiding in a dark cupboard waiting for the posters on my forum to go to bed, and hope they did not notice there was a sizeable chunk of today missing...............they did

It was manic on the forum between about 1.00pm and 7.00pm here in Spain I will email you in the morning with the details, so we can hopefully slot it in without them noticing and just tell them they had too much vino ( there is no emoticon to signify the biting on knuckles)

I really appreciate what you guys have done today and if I have, for whatever reason lost todays posts, hey c'est la vie! de nanda! such is life. It is only one day : (migration team)

Besos from Spain and as it is 3.00am I am signing out...exhausted!!

Hello Vanessa,

Let us know if you still are having any issues. We would get them resolved.

**troglodyfae** · #19 (**permalink**) 08-11-2007, 10:57

Oh yes having lots of issues

Tried to email the details of the database so that it could be sorted plus some other issues a client was having with email, and guess what the email to support got bounced back

Quote:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@eukhost.com
SMTP error from remote mail server after RCPT TO:<support@eukhost.com>:
host mail.eukhost.com [91.186.31.3]: 550-JunkMail rejected - puma.eukhost.com [91.186.25.13]:22667 is in an RBL, see
550 http://www.spamhaus.org/query/bl?ip=91.186.25.13

Doh !

I have to go out so I am hoping that you can do something about this whilst I am out, so that I can email you to tell you what is wrong

....lol

**eUKhost.com** · #20 (**permalink**) 08-11-2007, 11:33

new puma server got listed in spamhuas due to incorrect hostname setup. I have submitted its delisting which should be done in next 30 minutes.