Reseller hosting problem - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**borninblood** · #1 (**permalink**) 09-05-2007, 14:44

I have now been waiting for days for a solution to my problem.

I have also not received any update on the situation despite constant emails and a phone call to yourselves, I am loosing visitors and money because of this.

BIS-65305-767

Up until now your service has been top-notch, but unless something is sorted soon I am going to have to move hosts, I simply can't afford to loose anymore time on this.

**eUKhost.com** · #2 (**permalink**) 09-05-2007, 14:56

no one from our staff has been able to find out whats wrong with your website hosting and there's no information in logs on the server. I am getting your website hosting moved on the server which has no security settings and you should receive an update within an hour.

**borninblood** · #3 (**permalink**) 09-05-2007, 14:58

Brilliant, thank you - once it is up and running again, so you suggest I start to change the code so the next time it gets moved it may work?

**eUKhost.com** · #4 (**permalink**) 09-05-2007, 16:09

Server should have given some logs for us to find out what part of your code was considered insecure but we were getting no logs showing any errors.

Your website hosting has been moved on a different server so now you should browse and check if everything is working fine or not. You can access your old account with http://old.IP/~username/ and differentiate between both website hostings to check which code was not working. You will need to replace that code to ensure that your website hosting remains 100% secure to face future challenges which will be raised by online marketing companies and hackers/crackers.

**borninblood** · #5 (**permalink**) 09-05-2007, 16:43

I am still not getting anything - just the website hosting template but no content.

What makes things stranger is that some of my code that links into the databases works, some of it doesn't.

**borninblood** · #6 (**permalink**) 09-05-2007, 21:13

Any ideas as to why it still isn't working?

**Eidolon** · #7 (**permalink**) 09-05-2007, 21:34

What's the URL to the website hosting, mainly for curiosity.

It's possible that your code doesn't work with the version of PHP run on the servers. It's worth noting some PHP functions are disabled (I gather) for security reasons. Admittedly I'm assuming the website hosting template is PHP based though I could be wrong.

I don't know if PHP has a Perl equivalent to...

Code:

use CGI::Carp qw(fatalsToBrowser set_message);

...to display errors on the page so that you can find out what bit isn't working.

**eUKhost.com** · #8 (**permalink**) 09-05-2007, 22:32

Hello Toby,

Let me know if you see any difference now or is it same like it was earlier ?

**borninblood** · #9 (**permalink**) 10-05-2007, 19:08

Double Post

**borninblood** · #10 (**permalink**) 10-05-2007, 19:12

Quote:

Originally Posted by Eidolon

What's the URL to the website hosting, mainly for curiosity.

It's possible that your code doesn't work with the version of PHP run on the servers. It's worth noting some PHP functions are disabled (I gather) for security reasons. Admittedly I'm assuming the website hosting template is PHP based though I could be wrong.

I don't know if PHP has a Perl equivalent to...

Code:

use CGI::Carp qw(fatalsToBrowser set_message);

...to display errors on the page so that you can find out what bit isn't working.

Hey Eidolon,

The url is http://www.borninblood.co.uk - and the sections that are no longer working are the interviews and reviews.

I have just noticed, I am using mysql_connect for the same database twice in the same page - I know that isn't efficient but it has always worked before, would this mess anything up?

@eukhost - still the same unfortunately.

**pphilpot** · #11 (**permalink**) 10-05-2007, 19:23

I've just had a problem on one of my clients domains here - it turned out that they have upgraded the version of MySQL from pre 4.1.x to 4.1.22. That messed up my password access as the password hash length has changed between versions...

...Maybe similar for you - check the version running on your domain, and see if there's any MySQL calls that are no longer compatible...

Just a guess.

**borninblood** · #12 (**permalink**) 10-05-2007, 19:40

Quote:

Originally Posted by pphilpot

I've just had a problem on one of my clients domains here - it turned out that they have upgraded the version of MySQL from pre 4.1.x to 4.1.22. That messed up my password access as the password hash length has changed between versions...

...Maybe similar for you - check the version running on your domain, and see if there's any MySQL calls that are no longer compatible...

Just a guess.

Thanks for the input - the only calls are basic queries SELECT...FROM...WHERE and maybe ORDERBY

And they are written in the bog standard way which should work.

The same calls have been made to get other information hosted on the same DB and work fine.

Does the new version stop the same code from access the same DB more than once?

**pphilpot** · #13 (**permalink**) 10-05-2007, 20:24

Quote:

Does the new version stop the same code from access the same DB more than once?

I can't see why it should as I think that's a fairly common system...

**borninblood** · #14 (**permalink**) 10-05-2007, 20:31

Quote:

Originally Posted by pphilpot

I can't see why it should as I think that's a fairly common system...

Worth a chance I guess! Thanks.

**eUKhost.com** · #15 (**permalink**) 10-05-2007, 20:42

Quote:

Originally Posted by borninblood

Worth a chance I guess! Thanks.

Please reply back to the ticket and include the cod which is not working now. I'll have some senior person to take a look and see what has changed now.

**borninblood** · #16 (**permalink**) 10-05-2007, 20:44

Quote:

Originally Posted by eukhost.com

Please reply back to the ticket and include the cod which is not working now. I'll have some senior person to take a look and see what has changed now.

This has been done - I replied to an email sent and included both of the PHP pages that are not working.

Thank you for the continued support, as you can imagine this has been pretty frustrating for me, but I know you guys are actually doing something about it so I can't complain!

**DavidAllen** · #17 (**permalink**) 10-05-2007, 21:14

Had a client the other day who had some template installed (O'reilly's ???) that suddenly stopped working - after php/mysql changes at the w/e - turned out to be they were using pconnect on one of the database calls. Changed it to connect and bingo.
Worth a quick search of the code?

**borninblood** · #18 (**permalink**) 11-05-2007, 06:54

I will double check that one thanks - but I had never heard of pconnect, so it will be one hell of a typo!!!

EDIT - I use mysql_connect for all database calls, so this isn't an issue - thanks anyway!

**borninblood** · #19 (**permalink**) 11-05-2007, 13:39

Could someone give me an update on this please?

If there is no solution by Monday, I am going to have to change hosts.

**Eidolon** · #20 (**permalink**) 11-05-2007, 14:07

Try adding the following to a .htaccess file in the root of your website hosting...

Code:

php_flag register_globals on

...could be that your coding wasn't written to work with register_globals set to off.