Shhheeesh! - Page 3 - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**esnail** · #41 (**permalink**) 03-10-2007, 13:24

Thanks for that - there are a couple of issues that I have detailed in a reply email.

**eUK-Nick** · #42 (**permalink**) 03-10-2007, 13:38

Hi there,

I have gone through the ticket, We will keep you posted

**esnail** · #43 (**permalink**) 03-10-2007, 13:47

thanks nick - the subdomain issue isn't an issue afterall - they simply don't appear in the new plesk like they did in the eurofighter plesk. So there's now only one issue, which is the domain with the problems as mentioned in the ticket.

**esnail** · #44 (**permalink**) 03-10-2007, 14:31

Well, its been a while now since my last ticket comment - I have refrained from changing anything on the problem domain on plesk, but nor can I see anything being done. I am happy to attempt to resolve this issue myself if your windows engineers are too busy, I can delete and re-establish the domain, which is presumably what you would be looking to do anyway.
I won't do anything until I hear from you or support.

**esnail** · #45 (**permalink**) 03-10-2007, 15:24

helloooo??

**eUK-Nick** · #46 (**permalink**) 03-10-2007, 15:40

Quote:

Originally Posted by esnail

helloooo??

Hi There,

Jack is working at it currently. Thats the reason there wasn't a reply. We would update you once its working.

Appreciate your patience.

**esnail** · #47 (**permalink**) 03-10-2007, 15:49

Ok, it must be a strange problem? I'm intrigued lol. I'll wait to hear further.

**esnail** · #48 (**permalink**) 03-10-2007, 21:37

Ok - I've sat and waited for 6 hours and there seems to have been no change whatsoever on the server that I can see. Is there any work going on at all? I did offer to attempt the job myself as it did seem to be a simple case of deleting the problem domain and re-establishing it. Perhaps it isn't that simple but I would like to have some feedback from you in all this time.

**eUKhost.com** · #49 (**permalink**) 03-10-2007, 21:43

Quote:

Originally Posted by esnail

Ok - I've sat and waited for 6 hours and there seems to have been no change whatsoever on the server that I can see. Is there any work going on at all? I did offer to attempt the job myself as it did seem to be a simple case of deleting the problem domain and re-establishing it. Perhaps it isn't that simple but I would like to have some feedback from you in all this time.

it wont get sorted even if you try from your end as plesk failed to remove entries of one of your domain when it was created on the new server and deleted once again to restore backup fetched using plesk backup / restore utility.

Jack is working on it so please allow some time.

**esnail** · #50 (**permalink**) 03-10-2007, 21:51

Ok, that's fair enough - I just like to stay informed, it has been a long time without contact.

Rock · #51 (**permalink**) 04-10-2007, 01:07

Kieth, please accept my apologies for not keeping you updated. The issue has been fixed & your ticket has been replied too.
Let us know if you come across any further problems. We'd be glad helping you.

**esnail** · #52 (**permalink**) 04-10-2007, 06:51

In my old age I tend not to work till 2am anymore lol.

I suppose like you, I'd love to know what the problem was, as it's not been resolved fully. The problem login it seems is still a problem so it had to be changed. Although not ideal, I accept this solution.
There is now one more problem which is highlighted in my reply ticket.

**eUK-Nick** · #53 (**permalink**) 04-10-2007, 08:51

Quote:

Originally Posted by esnail

In my old age I tend not to work till 2am anymore lol.

I suppose like you, I'd love to know what the problem was, as it's not been resolved fully. The problem login it seems is still a problem so it had to be changed. Although not ideal, I accept this solution.
There is now one more problem which is highlighted in my reply ticket.

Hi Keith,

Nick reporting

Williams is working on the update given. Standing by . . .

**esnail** · #54 (**permalink**) 04-10-2007, 08:55

Ok LOL. Has this problem ever occurred before? I can see that there's a lot of work gone on and the support has been very good - which why I've stayed with eukhost (and recommended you to others) - but am confused as to why this problem has arisen and would simply like some informal explanation on how it could happen and if it's something you have encountered before. That's if there is an explanation lol.

**eUK-Nick** · #55 (**permalink**) 04-10-2007, 09:00

Quote:

Originally Posted by esnail

Ok LOL. Has this problem ever occurred before? I can see that there's a lot of work gone on and the support has been very good - which why I've stayed with eukhost (and recommended you to others) - but am confused as to why this problem has arisen and would simply like some informal explanation on how it could happen and if it's something you have encountered before. That's if there is an explanation lol.

I have to admit its a one-off

Everything was going on smoothly except for that particular domain. We have tried all possible fixes, going to the extent of manually removing all entries for the domain & then re-adding. Still no joy. Finally now Williams is re-restoring all files for the domain.

**eUK-Nick** · #56 (**permalink**) 04-10-2007, 09:35

Keith,

William has it all resolved for you now. The ticket has been updated by William. Please have a look.

**esnail** · #57 (**permalink**) 04-10-2007, 09:46

yes, I got the ticket reply and replied - I've tested everything and all seems well... finally lol. Now I can starting pointing my domains to the server and begin more testing lol.

Thanks for the updates and I appreciate all the work done on this.

**eUK-Nick** · #58 (**permalink**) 04-10-2007, 10:48

Quote:

Originally Posted by esnail

yes, I got the ticket reply and replied - I've tested everything and all seems well... finally lol. Now I can starting pointing my domains to the server and begin more testing lol.

Thanks for the updates and I appreciate all the work done on this.