Ticket DGR-97359-298 No answer in 7 hours - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**webcrawler2050** · #1 (**permalink**) 11-04-2007, 17:11

Hi there,

Can somebody please answer my ticket "DGR-97359-298" we are in need of assistance urgently.

**eUKhost.com** · #2 (**permalink**) 11-04-2007, 19:25

Hello Richard,

You have opened ticket in wrong department once again. I have moved your ticket to windows department and one of our windows system administrators have taken control of it.

You should get a reply in few minutes.

**webcrawler2050** · #3 (**permalink**) 11-04-2007, 19:30

Hmm, thats funny because I have a reply at 11.30AM

...

**eUKhost.com** · #4 (**permalink**) 11-04-2007, 19:56

That was from our CTO and he works in all departments. Others are limited to either linux or windows so linux people wont answer windows ticket unless someone moves it in respective department.

I am not happy to see that no one bothered to move the ticket for 7 hours but necessary steps have been taken and you will see the difference next time you open ticket in any department.

Rock · #5 (**permalink**) 11-04-2007, 20:08

Hi,

Your ticket has been replied. I apologize for making it that late. I'll make sure that this doesn't happen with someone else hereafter.