What are the problems? - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**esnail** · #1 (**permalink**) 14-06-2007, 08:13

I woke up this morning to be greeted with reports from all of my hosted website hostings that the server was down for over 2 hours last night. This isn't the first time this has happened in the last couple of weeks but these outages are certainly getting longer. Server IP:87.117.234.246. 2 hours is a long time for a server to be down - if this is a scheduled outage then shouldn't we be informed? If not then surely someone in support noticed and some kind of announcement could have been made? If you could let me know why this server was down I'd appreciate it.

**DavidAllen** · #2 (**permalink**) 14-06-2007, 10:28

Dunno what's wrong with it - but it's down for me at the moment - I assume you've raised a ticket so i won't duplicate.

**eUKhost.com** · #3 (**permalink**) 14-06-2007, 10:41

We need to move some accounts off this server as it is getting difficult for us to manage load of this server. servers is getting overloaded with more than 200 web service processes and hostingcontroller is offering no solution to track website hostings which are using more resources. our windows system admins have started moving some accounts with customer permission to new Plesk server so if you wish to have your account moved to plesk then please open a ticket in windows department.

I'll get back to you if I manage to get any further information.

**DavidAllen** · #4 (**permalink**) 14-06-2007, 10:45

Does the new server have ms SQL Server 2005 Express? - if so i'll raise a ticket to get moved (you never know it might solve my remote access problem as well

)

**esnail** · #5 (**permalink**) 14-06-2007, 10:47

I don't know if I want to move to a plesk server - I seem to get conflicting advice from this forum as regards the best control panel to be with HC or Plesk. But what I do want is a server that maintains its uptime.

@DavidAllen: No. I haven't opened a ticket as my website hostings are back up - and I find it futile opening tickets, no matter how explicitly I make my query, if my website hostings are active then the only response I will get is, "you website hostings are fine" and then the merry-go-round begins.

I might move to plesk...

p.s. Would moving to a plesk server have any affect on the nameservers?

**eUKhost.com** · #6 (**permalink**) 14-06-2007, 11:45

Quote:

Originally Posted by DavidAllen

Does the new server have ms SQL Server 2005 Express? - if so i'll raise a ticket to get moved (you never know it might solve my remote access problem as well

)

Yes. it has got MSSQL 2005 Express.

**DavidAllen** · #7 (**permalink**) 14-06-2007, 13:40

Quote:

Originally Posted by esnail

I don't know if I want to move to a plesk server - I seem to get conflicting advice from this forum as regards the best control panel to be with HC or Plesk. But what I do want is a server that maintains its uptime.

......

I might move to plesk...

p.s. Would moving to a plesk server have any affect on the nameservers?

I've raised a ticket to move - I'll let you know what i think re Hosting Controller vs Plesk - wasn't very impressed with HC but i've not used Plesk yet.

I'm expecting to have to update the namesever info for all the website hostings myself as they are not registered through euk

**eUK-Martin** · #8 (**permalink**) 14-06-2007, 14:19

Hello,

I would like to put some points in front of all our clients who would wish to move:

1. Plesk has many more features then HC and much high reliability. However resellers will not be able to Add clients from their control panel but it will allow them to create a different login for their client to manage his domain but every domain will have its own control panel:

For example, if your client is having more than one domain then he will have a different control panels for both and will not be able to manage them through one login. However being a reseller you will be able to list and edit all the domains from one login.

2. We will not be responsible to move your data, we will only create your account on the new server. Yes, we will surely help you if you are facing any problems in moving a particular domain.

3. Plesk has a "Site Preview" option which can be used to check the website hosting before the DNS change and we will help in fixing all the errors that might occur after the move.

**esnail** · #9 (**permalink**) 14-06-2007, 16:46

So, in order to move to the plesk server, I will have to manually move all of my website hostings, recreate all mySQL databases, re-enter all user-names and passwords for each user on each domain and change all of the nameservers for each domain. That seems like a lot of work for me so that you can provide the 99% uptime promised.

**eUKhost.com** · #10 (**permalink**) 14-06-2007, 20:32

Quote:

Originally Posted by esnail

So, in order to move to the plesk server, I will have to manually move all of my website hostings, recreate all mySQL databases, re-enter all user-names and passwords for each user on each domain and change all of the nameservers for each domain. That seems like a lot of work for me so that you can provide the 99% uptime promised.

We cannot implement any sort of automation for migration from HC to Plesk. When we are made to do things manually then the chances of loosing data increase a lot and customers will blame us for any sort of data loss.

It may seem to be lot more work for you but even we need to do the same in case of manual migration. You can reserve few hours on one of your Saturday or Sunday for this migration. You will also get an opportunity to learn few new things so take it with good spirit

**esnail** · #11 (**permalink**) 14-06-2007, 21:31

That's an honest and fair answer lol. There are a fair few website hostings to be moved and it would take a lot of planning on my part - so I'll have to do that before I can commit to the move.
I assume that this will involve downtime? Or will the HC server still be fully operational until I'm migrated my website hosting?

**eUKhost.com** · #12 (**permalink**) 14-06-2007, 21:38

Quote:

Originally Posted by esnail

That's an honest and fair answer lol. There are a fair few website hostings to be moved and it would take a lot of planning on my part - so I'll have to do that before I can commit to the move.
I assume that this will involve downtime? Or will the HC server still be fully operational until I'm migrated my website hosting?

HC server will continue to work as it is right now and we wont shutdown that nor your old account on the .246 server will be removed unless you give a confirmation for successful migration. We will help you with DNS change to ennsure that you dont go through any sort of downtime.

**DPS Computing** · #13 (**permalink**) 15-06-2007, 08:14

Even though it will take some time to manually migrate from HC to Plesk from where I am standing it seems like a worthwhile investment of your time.

If it means less downtime for your customers and less problems for you in the future, as well as a better control panel then it seems the only logical move to make!

Good luck to all who are manually migrating - I wish you every success

.

**DavidAllen** · #14 (**permalink**) 15-06-2007, 21:13

I've started moving the few website hostings I had on that server over - and initial impressions are good. Plesk appears to be a big improvement on HC.
I dived in and created a new domain and assigned a user, got some databases created generally liked it. I've got a couple of issues with ftp and usernames but i'm sure those will get sorted when i raise a ticket.
Go for it - 'You know it makes sense'

**esnail** · #15 (**permalink**) 16-06-2007, 12:27

Quote:

Originally Posted by DavidAllen

I've started moving the few website hostings I had on that server over - and initial impressions are good. Plesk appears to be a big improvement on HC.
I dived in and created a new domain and assigned a user, got some databases created generally liked it. I've got a couple of issues with ftp and usernames but i'm sure those will get sorted when i raise a ticket.
Go for it - 'You know it makes sense'

I too have begun the migration. I have always felt that Plesk was a better interface than HC, I used to use it with other hosts and I always liked it. I have stuck with HC here for as long as I have because eukhost representatives keep telling me that it's better than Plesk for numerous reasons - but given that its less intuitive to use for me and is the cause of the slow response times from the servers it sits on, then I can't see the benefits at all.
It feels s good to be back in Plesk - I find it much more user friendly. It'll take me about a week to move everything though.
One major difference though - on the HC server, I had 7.5Gb webspace - this is the space I signed up for and that was my package - it seems that you have altered your packages to 5GB on windows servers - so you have given me a 5gb account. This does seem somewhat un-ethical and was not mentioned before I accepted the change. As far as I was concerned I was simply moving my existing EUKHost account to a server with Plesk on it - and not being given an inferior account.

**DPS Computing** · #16 (**permalink**) 16-06-2007, 14:17

I am willing to be corrected but I have always thought most of the eUKhost team prefer Plesk?

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**eUKhost.com** · #17 (**permalink**) 16-06-2007, 14:19

Thanks for not disclosing name of person who made you stick with HC

I had 2 years experience with Winpanel which was a clone of HostingController and in those 2 years we never had any problem with the server and our guys logged in just to setup new accounts or other minor things and nothing else. Finally winpanel development was shutdown so we had to move to plesk but plesk was quite resource intensive on windows.

Last year I was the only person to make a decision about windows servers and control panel but now we have people who know much more than me about windows and they have expertise in their domain. They work on servers all the time and they are not like me to look into 10 different things

Its good to see the way we've come so far in terms of technical knowledge but there's much more to come and problems always remain associated with growth so we will need to bring lot many improvements in future.

**DPS Computing** · #18 (**permalink**) 16-06-2007, 14:35

I assume that means that you do prefer Plesk now?

**eUKhost.com** · #19 (**permalink**) 16-06-2007, 14:52

Quote:

Originally Posted by DPS Computing

I assume that means that you do prefer Plesk now?

ummm eh actually.... I have to

**DPS Computing** · #20 (**permalink**) 16-06-2007, 14:53

Quote:

Originally Posted by eukhost.com

ummm eh actually.... I have to

lol, you make it sound like an effort to agree that you like Plesk more now

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