WHM not allowing access

[vivaciti]

Hi,
Just registered up for a reseller package, setit up and paid for it, got the welcome email (2 in fact) cpanel login is fine, but whm will not give me access for the username and password.

[eUK-Ralf]

Hello Karl,

to the forums... I have added reseller privileges to your user. Please give a try now.

Regards,
eUK_Ralf

[eUKhost.com]

Hi Karl,

vivaciti vivaciti is offline
Registered User

Join Date: Sep 2007
Posts: 1
vivaciti is on a distinguished road
DNS Backup & Restore (reseller)
Hi,
Hope you can help.
We have a reseller account and the host has had some problems and has had their data feed cut off. We can't get hold of them, and they will not answer the phone or emails.
The data supplier has been as helpfull as posible and has allowed us access to the server (whm/cpanel IP although the IP for the prim and sec dns are different) we have managed to back up all our customers data from the cpanel backup, but I can not find out how I can backup the DNS data to move it to another supplier.

Any help would be great here as we are in a bit of bother over this with our customers.

Cheers
Karl

I saw this thread on cPanel forum. here's what I have in reply to your post :-

you don't need to take separate backup of your DNS data as cpanel backup includes DNS data and your DNS settings will get restored automatically once you restore cpanel backup on our servers. You won't need to do anything in DNS of your domains as cpanel will take care of setting proper IP and DNS information in zone file of all your domains at the time of restoration.

[vivaciti]

Cheers for that, yes was my post.
Spoke with one of your live chat chaps (Stuart, very helpfull) and he confirmed this.
So all I need to do is ftp all the backups to a folder on our site, and you guys can restore the lot for us, and it will work out the DNS for it's self? Will that also take the fact that the dns nameserver will be different? or would I just need to go through them all and check they are set right? Oh and one last thing, will it also work out the parked domains?

Cheers
Karl

[Rock]

Hi Karl,

I'm glad that your issues have been sorted out now !

Further to your questions, do you have private name servers registered for your domain or are you going to use our shared name server ?

If you are going to use our shared name servers, once your account is created on our server, the default name servers will be setup & applied to your domains.
What you'd need to do is to update our shared name servers at your domain registrar's end, so that the domains point to the correct server.

If you have private ones, change them to point to the correct IPs provided into your welcome email. We'd set them up properly in our DNS server too.

If you have any further questions [& for quicker responses], please feel free to contact our Live Chat or Helpdesk Support.

[vivaciti]

OK,
Got all the backups uploaded, and ticket sent (#BGK-99370-44)
When I placed the order for the reseller account, it asked me if I wanted extra IP's I asumed this was for the NS, but now I know it was not, so question one is how do I acess these?
Question 2 (and most important one) is how long does it take to a) set up semi dedicated and B) dedicated server?
As with the suport I have received so far, I think that you may be my new home, I know your prices are heavier than I have seen from other companies, but price aint everything, support is the main option. And if I decide to make the change after a couple of days, would the £30 I have already paid be looked at?

Cheers again
Karl

[eUKhost.com]

Originally Posted by vivaciti

OK,
Got all the backups uploaded, and ticket sent (#BGK-99370-44)
When I placed the order for the reseller account, it asked me if I wanted extra IP's I asumed this was for the NS, but now I know it was not, so question one is how do I acess these?
Question 2 (and most important one) is how long does it take to a) set up semi dedicated and B) dedicated server?
As with the suport I have received so far, I think that you may be my new home, I know your prices are heavier than I have seen from other companies, but price aint everything, support is the main option. And if I decide to make the change after a couple of days, would the £30 I have already paid be looked at?

Cheers again
Karl

Hi Karl,

Q.1 When I placed the order for the reseller account, it asked me if I wanted extra IP's I asumed this was for the NS, but now I know it was not, so question one is how do I acess these?
Ans :- You will need Dedicated IPs only if you have SSL Certificate on any of your domains. You can wait for some time if you don't need those Dedicated IPs right now.

Question 2 (and most important one) is how long does it take to a) set up semi dedicated and B) dedicated server?
Ans :- Semi-dedicated server takes 2 - 3 hours for setup, Dedicated Server takes 12 - 24 hours for setup.

Q. 3 As with the support I have received so far, I think that you may be my new home, I know your prices are heavier than I have seen from other companies, but price aint everything, support is the main option. And if I decide to make the change after a couple of days, would the £30 I have already paid be looked at?
Ans :- Yes
We will credit balance payment of your reseller hosting plan in your new semi-dedicated or dedicated server.

[vivaciti]

Thats great.
I have another problem reported by a customer, he can not access his mysql, I have asked the error and this is the reply:

The error i get back is this

[MySQL][ODBC 3.51 Driver]Can't connect to MySQL server on 'data-technology.co.uk' (10060)

port 3306 is the defacto MySQL port


The error comes from MySQL Adminstrator software.

Hope this helps

[flesso]

Originally Posted by vivaciti

Thats great.
I have another problem reported by a customer, he can not access his mysql, I have asked the error and this is the reply:

The error i get back is this

[MySQL][ODBC 3.51 Driver]Can't connect to MySQL server on 'data-technology.co.uk' (10060)

port 3306 is the defacto MySQL port


The error comes from MySQL Adminstrator software.

Hope this helps

Hi,

Try changing the MySQL server name when you are trying to access the DB to the server's IP address.

[vivaciti]

But surely if we change that then the remote client would not know where to go to connect, this chap is remote from the server.
Is it posible that the firewalls are not allowing port 3306 to anything other than local trafic?

[flesso]

Originally Posted by vivaciti

But surely if we change that then the remote client would not know where to go to connect, this chap is remote from the server.
Is it posible that the firewalls are not allowing port 3306 to anything other than local trafic?

Which program is he trying to use? Some programs don't always function correctly when connecting to MySQL databases remotely..

As I said, try using the server IP address instead of the domain name itself since the instance of MySQL is most likely binded to the servers IP, meaning that it won't accept connections from any other source, i.e. a domain name.

[eUKMatthew]

The port 3306 is not blocked on server.

Make sure that the IP from where you are accessing DB hosted on your account is added in Mysql access hosts.

If problem still persist then please open a ticket on our support desk with the DB connection string you are using to access remote DB.


Regards,
eUKMatthew
UK Web Hosting - Cheap Windows Linux cPanel Shared Reseller Web Hosting in UK

[vivaciti]

Hmm, OK, I have checked his access list and the correct IP seems to be there and I have checked our radius server to make sure he has the correct IP alocated.
Got him to check he has not alocated his machine a public IP that would be different, if not I will stick it in a ticket.

Cheers

[vivaciti]

OK, working now (I think it was an EU problem, but someone did not want to admit it to us