why keep closing threads?

[esnail]

The eurofighter plesk problem is not finished with - Plesk was restarted and was better - but as I said in my post - it wasn't brilliant. Support are still looking into it and I would have liked to been able to update progress should there be any. The issue is less urgent - but still very much alive.

[flesso]

Originally Posted by esnail

The eurofighter plesk problem is not finished with - Plesk was restarted and was better - but as I said in my post - it wasn't brilliant. Support are still looking into it and I would have liked to been able to update progress should there be any. The issue is less urgent - but still very much alive.

I considered the issue fixed, as Plesk was working again; if the issue is fixed then the thread is closed. If you keep getting problems with Plesk then you need to open a ticket, the support guys don't work through the forums, it's helpdesk only for them.

[esnail]

Originally Posted by flesso

I considered the issue fixed, as Plesk was working again; if the issue is fixed then the thread is closed. If you keep getting problems with Plesk then you need to open a ticket, the support guys don't work through the forums, it's helpdesk only for them.

As I also said in the other thread - I had opened a ticket and it was being worked on, and I also stated that I posted the thread to gauge others' thoughts/experiences and simply highlight the issue - so perhaps people on the forum would be interested to hear of any developments. Some members of this forum are silent or perhaps don't feel the need to reply to every single topic every time there's a message posted but they still read. My response from support - that I shared with the forum, was not final and I am still to keep a close eye on Plesk's performance on this server.
I know you're trying to keep the forum organised and relevant - but I do feel you've jumped the gun here Flesso. There are a few threads I'd quite like to see closed that aren't lol.

[flesso]

Originally Posted by esnail

As I also said in the other thread - I had opened a ticket and it was being worked on, and I also stated that I posted the thread to gauge others' thoughts/experiences and simply highlight the issue - so perhaps people on the forum would be interested to hear of any developments. Some members of this forum are silent or perhaps don't feel the need to reply to every single topic every time there's a message posted but they still read. My response from support - that I shared with the forum, was not final and I am still to keep a close eye on Plesk's performance on this server.
I know you're trying to keep the forum organised and relevant - but I do feel you've jumped the gun here Flesso. There are a few threads I'd quite like to see closed that aren't lol.

Only a small percentage of customers are actually members of the forum, so you may not have got the feedback you were after. I'll keep an eye on Eurofighter's performance as well.

[DPS Computing]

Nethertheless, feedback from even one more customer is better than nothing at all. Also, talking with other members of the forum can offer a more speedier solution sometimes and help reduce the workload on support.

As that thread was closed yesterday I was in the middle of replying with some more suggestions but unfortunately I could not post them.

I can agree with esnail about the closing of topics too early - now rather than having everything in one topic we have 2 threads about the same problem with a third thread potentially being created now - each of these threads have a few posts in and it does end up taking up space on the forum and makes it look untidy.

Maybe we should consider opening the thread in question up again until it is resolved satisfactorily? The Support Staff may only work through the help desk but the idea of the forum is to generate a community of people which you can talk to, who may be experiencing the same problems and may have already had a solution found a while ago by support when they had the problem which could then be suggested and passed on to support via a ticket. Also, we have time on the forum to enter into long conversations and threads whereas the support staff really don't have the time.

Just my thoughts anyway.... .