Accessing SpamAssassin Mailbox

[Jon]

Hi All

Am a new eukhost users. Having just recently taken out a semi dedicated linux server account.
Have a Cpanel question. I tried online support for 40 minutes, but despite phrasing the question several ways, they couldn't grasp it. Not impressed at all!!

Simple question If you turn on Spam Assassin and turn on the Spam Mailbox feature, how do you access the Spam Mailbox to read and check the Spam it puts in the Spam Mailbox. I've read the Cpanel documenatation and hunted around on the web but can't find an answer.

If Spam Assassin puts the Spam in a separate mailbox, surely that mailbox must be accessible?

Any help on this one for a newbie would be much appreciated?

Regards

Jon

[DavidAllen]

Hi Jon
if you go to webmail from cpanel - chose 'Horde' then when you eventually get in to the mailbox - you can see the mails in the spam box

also - you can access the mails from outlook etc by using the username myemailaddress@mydomain/spam although I have found that this doesn't work very reliably

[Jon]

Hi David
Thanks for such a swift reply. Are you saying that SpamAssassin creates a separate Spam Mail folder for each mailbox which can be accessed for each individual existing WebMail account by logging in through that accounts WebMail?
Secondly if you can download from Outlook, what password does Spam Assassin set on the Spam box?
Thanks for your further help

Regards

Jon

[DavidAllen]

Hi Jon
Yes - it creates seperate boxes for each mail account
the password for the spam box is the same as for the email account it is associated with

[Jon]

Hi David

Interesting to note your in Amersham, I'm only down the road in High Wycombe!
So forgive me for labouring the point. I understand I can set up separate accounts in Outlook for each spam box as follows:-
myemailaddress@mydomain/spam plus password as per that mail box.

So to access the Spam box via webmail is it also the email address plus /spam and the password. Or is the Spam in a subfolder in the webmail box of the individual mailbox account when I login via Webmail. I'm confused!

Thanks.

Regards

Jon

[DavidAllen]

Hi Jon
The spam shows as a subfolder when you login to webmail using your email address/password (no /spam needed). For Outlook you are correct - you need a separate account set up with email@mydomain/spam + password (same one as for email@mydomain.com). But as I think I mentioned - it doesn't always work in outlook (I've never worked out why it does sometimes and not others), but who would want to d/load all that spam anyway - if you want to check it I find it better to look via webmail - no chance of nasty emails with even nastier attachments finding their way onto my computer that way.

Nice to know you are just up the road in High Wycombe. If you need help with anything - just let me know.

Regards

[247h]

There's a vital piece of information missing here — the Spam folder only gets created when its first tagged message is delivered, otherwise it won't be possible to poll it from Outlook (or be viewable from within Horde). HTH?

[DavidAllen]

The 'boy' from Buckingham is correct, thanks Gadge

[Jon]

Originally Posted by DavidAllen

Hi Jon
The spam shows as a subfolder when you login to webmail using your email address/password (no /spam needed). For Outlook you are correct - you need a separate account set up with email@mydomain/spam + password (same one as for email@mydomain.com). But as I think I mentioned - it doesn't always work in outlook (I've never worked out why it does sometimes and not others), but who would want to d/load all that spam anyway - if you want to check it I find it better to look via webmail - no chance of nasty emails with even nastier attachments finding their way onto my computer that way.

Nice to know you are just up the road in High Wycombe. If you need help with anything - just let me know.

Regards

Hi David
Thanks a lot for clarifying things. This has been really helpful, much appreciated. Also thanks for the future offer of help. I've always hosted in a Windows environment till now; so there is a fair bit of new stuff to learn!

Regards

Jon