Backup Schedule?

[borninblood]

This has been listed as a support ticket (number ERX-87379-735).

But I was just wondering what your policy is for backups? as the one you have applied to my website hosting is over a month out of date, which seems very old. Did the newer backups become corrupt? or what has happened?

My server was changed to a less secure one around the same time as the backup - could this be the cause of the old backup?

[borninblood]

After being told on the phone you take daily and weekly backups - I am somewhat shocked and dismayed that I have been told that the latest one you have for me is seemingly 3 weeks old at best.

Surely you must backup files and databases more regularly than this?

[eUKhost.com]

Hello Toby,

This was the last reply to the ticket from Matthew :-

Hello,

Well, we have weekly incremental rsync backup and the last backup was taken on [Jul 22 23:00:01]. i.e. On last Sunday.

Please do revert back to us in case of any questions, we would be glad to further assist you in this regard.

Regards,
Matthew,
Support Team.

If you can reply to the ticket with confirmation to reload your account from backup of 22nd then our guys will take care of restoring latest backup for your account.

[DPS Computing]

I am confused - that backup is newer than 3 weeks old