#CDE-53341-422]: server side includes problem - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**artvine** · #1 (**permalink**) 10-07-2007, 17:06

Hi,

I lost Server Side Includes (SSI) functionality for conditional scripting some time over the weekend, I opened a ticket: [#CDE-53341-422] yesterday morning. So far I've had several emails from you but not had any kind of satisfactory response. The last reply I had was yesterday evening and despite several reminders today have still not heard back.

As of today the server is now refusing to parse basic scripting instruction as well so I now have a website with no navigation structure.

The best you've managed so far is to rem out some text so it's not visible to browsers and pretend you had fixed the problem, which I regard as extremely unprofessional to say the least and leaves me with the impression that you haven't a clue whats happening.

Perhaps you can tell me when am I going to get this problem sorted out???

**flesso** · #2 (**permalink**) 10-07-2007, 17:25

Quote:

Originally Posted by artvine

Hi,

I lost Server Side Includes (SSI) functionality for conditional scripting some time over the weekend, I opened a ticket: [#CDE-53341-422] yesterday morning. So far I've had several emails from you but not had any kind of satisfactory response. The last reply I had was yesterday evening and despite several reminders today have still not heard back.

As of today the server is now refusing to parse basic scripting instruction as well so I now have a website with no navigation structure.

The best you've managed so far is to rem out some text so it's not visible to browsers and pretend you had fixed the problem, which I regard as extremely unprofessional to say the least and leaves me with the impression that you haven't a clue whats happening.

Perhaps you can tell me when am I going to get this problem sorted out???

What scripting language are you using which is causing the problems?

**artvine** · #3 (**permalink**) 10-07-2007, 18:26

Hi Flesso,

A combination of basic SSL e.g.e 

and advanced e.g. elif, endif, etc.

**flesso** · #4 (**permalink**) 10-07-2007, 18:54

From the example you've shown there I take it that it's classic ASP you've coded in?

Could you give us an example of the error that it's throwing out?

**esnail** · #5 (**permalink**) 10-07-2007, 19:11

Quote:

Originally Posted by artvine

Hi Flesso,

A combination of basic SSL e.g.e 

and advanced e.g. elif, endif, etc.

is there a reason you're double commenting the include files?

**flesso** · #6 (**permalink**) 10-07-2007, 19:13

Quote:

Originally Posted by esnail

is there a reason you're double commenting the include files?

That's something VBulletin has added. Without the extra first quote the system would see it as an actual include file, and not as part of a post.

**esnail** · #7 (**permalink**) 10-07-2007, 19:31

ahhhh, I see now, its not in a code block. lol

**artvine** · #8 (**permalink**) 10-07-2007, 19:39

As far as I'm aware the scripting used on Apache is perle, and ignore the double quote that was a slip of the fingers.

Describing the problem, well thats a bit convoluted but I'll have a go.

When trying to access the website through a web browser, instead opening the page the browser (in this case IE6) treted it as a file download and downloaded it to a temp directory on the pc before opening it. I contacted support who tracked the problem to HTACCESS, specifically 2 lines of code enabling parsing of HTM and HTML pages. They said that due to changes these lines were no longer needed as the server now automatically parsed all pages (nice of them to give us some warning).

Anyhow they removed the offending code from HTACCESS and lo and behold SSI functionality went as well and now you know as much as I do. Apart from a fair bit of flannel, I've had nothing from them.

Art

**flesso** · #9 (**permalink**) 10-07-2007, 19:43

I'll have to leave this for someone else to answer. I have little knowledge of the way Apache works with HTACCESS and everything.

**artvine** · #10 (**permalink**) 10-07-2007, 19:48

Well I'm not a wizz either, but it's beginning to look like I know more than these guys and thats not saying much. Opening a post here was desparation, but at least its let me vent my frustrations.

**flesso** · #11 (**permalink**) 10-07-2007, 19:52

Jack (system admin) will update this thread shortly, hopefully with a solution for you.

**DPS Computing** · #12 (**permalink**) 10-07-2007, 20:42

Quote:

Originally Posted by flesso

Jack (system admin) will update this thread shortly, hopefully with a solution for you.

There you go then, at least someone is going to update the thread and you know that you are definitely going to get a reply so that should put you at least slightly at ease.

Support normally sort out problems quite fast and even though it might be taking them a little longer than usual I'm sure they'll come up with a good solution soon.

Good luck with sorting your problem - I understand how frustrating it can be when security / server updates break your website

.

**artvine** · #13 (**permalink**) 10-07-2007, 21:12

Thanks for the support fella's, it's just bloody annoying when you get no response, it's 24 hours now without a peep.

**eUKhost.com** · #14 (**permalink**) 10-07-2007, 23:21

Quote:

Originally Posted by artvine

Thanks for the support fella's, it's just bloody annoying when you get no response, it's 24 hours now without a peep.

I've had a word with our senior system admins and they have put your ticket on hold due to complications involved with it. They will try to sort this problem ASAP but its not something that can be solved with one hit.

Please wait for some time and one of our system admins will answer your ticket with detailed solution / explanation.

**artvine** · #15 (**permalink**) 12-07-2007, 11:00

Thanks for taking the trouble to follow this up, I've now heard from them stating the problem had been fixed, however this is not the case.

The problem is till there.

**DPS Computing** · #16 (**permalink**) 12-07-2007, 17:06

Quote:

Originally Posted by artvine

Thanks for taking the trouble to follow this up, I've now heard from them stating the problem had been fixed, however this is not the case.

The problem is till there.

Did you reply to the ticket informing them that it has not yet been fixed?

**eUKhost.com** · #17 (**permalink**) 12-07-2007, 22:51

seems like you managed to sort it yourself by adding a rule in .htaccess.

Thanks for the confirmation.