Complaint - Privacy violation AGAIN!

[Nige]

Sorry to complain yet again, but I'm afraid the amateurish way that Eukhost goes about things is REALLY beginning to annoy me.

This latest incident refers to the email sent out by EUKHost support - WITH EVERY CUSTOMERS' EMAIL ADDRESS IN OPEN FORMAT in the To box.

This has resulted not only in a "shared" ticket being created in mine (and I suspect everyone else's support site), but also you've given away email addresses that I gave to EUKHOST for the purposes of contacting me, for the use of EUKHos and NOT for anyone else you may like to share it with.

Does the Data Protection Act mean nothing to you? - Obviously not.

It will do if I get ANY spam through these email addresses.

[Edit] Given that this is not the first time that Eukhost has done this (the recent posting of my email address on the open forum recently) and your self-avowed practice of asking for account passwords without any proper auditing protocols, I am extremely angry at the moment. I've submitted a complaint to your Quality Assurance department, and am seriously considering escalating this issue to the appropriate regulalatory authorities. [/Edit]

[Eidolon]

I'm not too sure how posting in the technical support instead of sending an email is going to help with a complaint.

Personally the last set of mass emails I had in regards to server changing though had "Dear customers" in the email had only my email address in the 'to' list. Similarly only my email address has appeared in support tickets I've raised.

With spam you're more likely to get it at random via bots trying/guessing email addresses with the emails being from spoofed addresses than a genuine email address.

[Nige]

I've sent a complaint through the support centre, but given that will go to the people who sent out the offending email in the first place....

Bully for you if you didn't get a mass email with dozens of other customers' email addresses. I got one that did, which is why I'm annoyed. Come to think of it, I may even have your email address. You won't mind if I use it for whatever I want, will you?

Most of the spam I've ever received has come from unscrupulous or technically inept companies who've either sold my address, or disclosed it to third parties due to bad practice.

[eUKhost.com]

Originally Posted by Nige

Sorry to complain yet again, but I'm afraid the amateurish way that Eukhost goes about things is REALLY beginning to annoy me.

This latest incident refers to the email sent out by EUKHost support - WITH EVERY CUSTOMERS' EMAIL ADDRESS IN OPEN FORMAT in the To box.

This has resulted not only in a "shared" ticket being created in mine (and I suspect everyone else's support site), but also you've given away email addresses that I gave to EUKHOST for the purposes of contacting me, for the use of EUKHos and NOT for anyone else you may like to share it with.

Does the Data Protection Act mean nothing to you? - Obviously not.

It will do if I get ANY spam through these email addresses.

[Edit] Given that this is not the first time that Eukhost has done this (the recent posting of my email address on the open forum recently) and your self-avowed practice of asking for account passwords without any proper auditing protocols, I am extremely angry at the moment. I've submitted a complaint to your Quality Assurance department, and am seriously considering escalating this issue to the appropriate regulalatory authorities. [/Edit]

Please provide me with some information to know what exactly has happened. We've not sent any emails in such manner so far and I do believe this is completely unprofessional to disclose all email addresses in To field. I need to know what exactly has happened.

[Nige]

Thanks for the sensible reply Mark.
I'll forward the email to you now.

[eUK-Nick]

Originally Posted by Nige

Thanks for the sensible reply Mark.
I'll forward the email to you now.

We deeply regret whatever happened. We have sent out our apologies to everyone involved. I would once again like to reiterate that such incidents would never ever occur. We will take efforts to remove even the remotest possibility of it happening.

In all this, we would like to believe that everyone still has faith in us & the management of EUKHost.

[Nige]

Thanks Nick.
Mistakes happen. Always will. We just need to learn from them!

I appreciate the quick acknowledgement of the problem, and the apology.

[Brian]

Seems like it was just a mistake which is what happens when human do things. EUK are professional in their recognition of problems.

[jazzy639]

Yeh Mistakes happen. I once accidently emailed all customers from my personal address since I use the same outlook

[jc8654]

I've nearly done that on numerous occasions which is why I do everything through my billing system or webmail. That way there is no chance of things going wrong.

On a slightly lighter note, I've had people CC into their email by doing reply all and then gone off having a right go at them! Was very amusing to read particularly in one case when they accidently sent it to a whole group of 50 via a mailing list email!

[DPS Computing]

Yes, its an easy thing to do - and taking this into consideration how easy it is to do, its surprising it doesn't happen to people more.

Obviously its not something that us as customers want but this is the first time I have heard of it happening and I'm most sure it won't be happening again. And eUKhost have admitted and accepted responsibility.

So on the whole, yes annoying but many other companies would have denied it to the hilt and never admitted they'd done anything wrong.

[Nige]

Further to this - what WOULD have been REALLY useful would have been an email to customers just before starting the migration process. You know, just so that we know that the domain is going to be offline.
Instead of just doing it and expecting customers to be telepathic and know automatically.

[eUK-Nick]

Originally Posted by Nige

Further to this - what WOULD have been REALLY useful would have been an email to customers just before starting the migration process. You know, just so that we know that the domain is going to be offline.
Instead of just doing it and expecting customers to be telepathic and know automatically.

Actually, this was just a reminder. The first email was sent out at around the 22nd of September regarding the migration. Even then we should have been careful & we now have systems in place to ensure that this is never repeated.

Thank you

[Nige]

Sorry, you misunderstood -

1. The reminder was sent out to everyone on the 22nd September.
2. Yesterday, with no further warning, my website hosting went down, no Control Panel, no webmail.
3. I contacted support - they replied with "We HAVE MOVED your account to new server...we will send you new nameservers etc...".
4. Later yesterday, everything back up and running (on the same server I think).
5. Today - No Webmail (even though my main mail server is on Viking, not Vigilant), not Mail Admin, no Mail on (Vigilant based) sub-domain. I can log in to Host Controller, but when I click on a domain properties, I get a "License" error message.
6. Do I really need to say that eukhost have NOT sent me an email with new server details? That would be too easy wouldn't it?

There's no point sending out a reminder weeks before and event, and then just taking down domains without further, more specific warning.
Ticket submitted, as before, but I'm so tired of having to wade through the standard "send us the password and log in details" messages from your support team, when yet again it's the tinkering and f**nying around by your technical staff that messes things up in the first place.

It's worth remembering;
"To make on mistake is bad luck. To make more than one looks like carelessness".

[Edit] Oh yes, and I've just tested a mail account on Viking - and it's not working - Mark assured me that the change to Vigilant would not affect my Viking mail server - but of course it has. Well done. Great stuff. Professionalism and technical expertise as usual (NOT!).

[eUK-Nick]

Hello There,

I am on top of this. Martin is already onto fixing up things. Will get back in touch with you once I have these done for you.

[Nige]

Thanks Nick.
I can't fault Eukhost's response time!

[eUK-Nick]

Originally Posted by Nige

Thanks Nick.
I can't fault Eukhost's response time!

Kevin replied to your ticket for today. Martin is onto it. I am with Martin at this moment. I will keep you informed of things. Wont take too long for sure.

[eUK-Nick]

Nige,

The home page is up. I must say its a good photograph. Emails are being fixed as I write this.

[eUK-Nick]

Hi,

Webmail is now fully functional. Martin is updating the ticket replied to by Kevin earlier. We tested it first just to ensure that all functions are working.

[eUK-Nick]

All fixed it seems . . . Resent details as well. Please do check. Thank you.