Complaint - Privacy violation AGAIN! - Page 2 - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**Nige** · #21 (**permalink**) 23-10-2007, 17:51

Thanks Nick!
All seems to be ok again, but still no welcome email with Plesk log ins details!

**eUK-Nick** · #22 (**permalink**) 23-10-2007, 17:54

Quote:

Originally Posted by eUK-Nick

All fixed it seems . . . Resent details as well. Please do check. Thank you.

I did have Martin resend it to you. I will have sent it once again. It would have gone to the email address with which you registered with us Nige. Please check that.

Thank you.

**Nige** · #23 (**permalink**) 23-10-2007, 17:56

Thanks.
Yes, it would have gone to the email address that was down!
I should update it to an off-domain address really, shouldn't I?!

**eUK-Nick** · #24 (**permalink**) 23-10-2007, 17:59

Quote:

Originally Posted by Nige

Thanks.
Yes, it would have gone to the email address that was down!
I should update it to an off-domain address really, shouldn't I?!

If possible please do. I have had Martin resend it to your other email address with which you raise tickets on our helpdesk. You should have a copy now.

**Nige** · #25 (**permalink**) 23-10-2007, 18:07

Erm, sorry to have to say this, but the reason why I didn't get the welcome email previously is because mail to my sub-domain (on Viking) is broken again!

91.186.0.10 does not like recipient.
Remote host said: 503 This mail server requires authentication when
attempting to send to a non-local e-mail address. Please check your mail
client settings or contact your administrator to verify that the domain
or address is defined for this server.
Giving up on 91.186.0.10.

[Edit] I should have said - yes, I did receive the welcome email to my other address - thanks. Nearly there now - just need to sort out this broken sub-domain problem (again) and we'll be back to...er... how it was before!

**Nige** · #26 (**permalink**) 23-10-2007, 19:20

OK, Been sitting here for a while now - I think I know what the problem is, but as you know, I can't make the necessary changes.
Just a final plea before I log off and go and do something more interesting that trying to sort out problems caused (yet again) by eukhost? -

Communication - Please, please, please, you need to improve your communications - Switching servers with no warning is bad enough if you do it right - Switching with no warning AND cocking it up is really, really, irritating. Fine, you (sort of) act quickly to put things right, but it surely can't be good for your staff's morale, your company's reputation not your overtime bill to be constantly firefighting to put right problems caused by yourselves (presumably) not following proper procedures?

**Nige** · #27 (**permalink**) 23-10-2007, 21:57

Ok, so mail to sub-domain partially works now, but mail to primary domain was broken in the process.

It's a bit like firemen, who in the process of putting out a fire, burn down another building, and then have to spend even more time fixing everything!

**247h** · #28 (**permalink**) 23-10-2007, 23:13

Quote:

Originally Posted by Nige

...Yes, it would have gone to the email address that was down! I should update it to an off-domain address really, shouldn't I?!

Excuse me for butting in but you appear to have been your own very worst enemy, IF you really are using an in-house address as your main correspondence address for your web hosting! ALWAYS use an external address ...

If you'd like an invitation to open a free Gmail account with nearly 3GB mailbox space (this is what I use for all my eUK correspondence), then send me a PM with your name and a current email address — just make sure it's active first!

**eUK-Nick** · #29 (**permalink**) 24-10-2007, 08:13

Hello Nige,

I am having Williams look into your complete account configurations once again.

**Nige** · #30 (**permalink**) 24-10-2007, 09:06

Thanks Nick.
Please bear in mind that I haven't touched any of the account configuration options, so anything that's wrong is down to either the migration or Eukhost tinkering!

Gadge - thanks for the advice - already done (ie: and external email address set up).

**eUK-Nick** · #31 (**permalink**) 24-10-2007, 09:18

Yes,

I am aware of it

.

**eUK-Nick** · #32 (**permalink**) 24-10-2007, 10:37

Hello Nige,

Williams has just updated your ticket.

**Nige** · #33 (**permalink**) 24-10-2007, 12:59

Thanks. Ticket updated but the job has still not been done properly.

Some quick tests to the sub-domain and that appears to be working, but still no mail getting through to the main domain. Also....
Webmail inaccessible (again)
Mail Admin inaccessible (again)

I'm just getting a teensy little bit annoyed right now - Is this because my mail server is on Viking? I seem to remember that Mark said, when I moved to Viking, that I would have no problems!
HA!
Anyway, whatever it was that Eukhost broke 2 days ago, Eukhost has still failed to fix.

Well, I can use the time while I have no email to deal with to find an alternative host. Yes, mistakes can be made (don't we know it), but this situation happens far too frequently. At the moment, the fact that you repeatedly mess up my settings and deny me the service you are supposed to provide only wastes my time (although these recent problems have caused problems with a house purchase and a small lottery win!). If I were to want to use my website hosting and mail facilities for more business-related ventures, then your failures would also be causing me to lose money and customers' good-will. Much as your failures are losing the goodwill, confidence, and ultimately profit of your company.
In short, I can't rely on Eukhost to offer a reliable service. Truly, "you get what you pay for".

**jc8654** · #34 (**permalink**) 24-10-2007, 14:37

I do understand that things eUKhost have been doing are causing these problems but I have been with other hosts which take up to 48 hours to reply to a support ticket, let along get the problem sorted. So it's not all about 'you get what you pay for' as some companies seem to be in it just for the money. This is why I moved to eUKhost as I'd heard from other people how good their support was. And when I've had problems everything has been fixed much faster than my two previous hosts no matter what time of night or day it is. EUKhost strives to improve its service and issues like these will be addressed so they never happen again. I know that isn't much comfort now but at least you'll know that it should not happen to anyone else.

**eUK-Nick** · #35 (**permalink**) 24-10-2007, 14:38

Martin has taken care of this. All account configurations & settings have been reinstated as they were before the migration. There should be no problems here on.

We apologize for the agony caused. We have taken necessary measures to ensure such that such problems do not occur during migration.

**Nige** · #36 (**permalink**) 24-10-2007, 16:59

Thanks for sorting it so quickly Nick!

**eUK-Nick** · #37 (**permalink**) 24-10-2007, 17:09

Quote:

Originally Posted by Nige

Thanks for sorting it so quickly Nick!

We have to thank you for appreciating

It was so nice of you