Could not browse domain using www - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**john_accu** · #1 (**permalink**) 02-05-2008, 02:16

Hello,

I can browse my website without using www but I could not when I use www. I get below error when I tracert my domain name with www:

Unable to resolve target system name

I have checked with my hosting provider and everything setup perfectly at their end. Meanwhile, they can browse my website at their end with or without www. I have removed the cache from my browser and tried with different machines but no result.

Can anybody tell me what could be the issue?

Thanks,

**Site** · #2 (**permalink**) 02-05-2008, 07:06

Are you hosted here at eukhost?

Also are you on a windows server with the www issue?

**Rock** · #3 (**permalink**) 02-05-2008, 08:35

Quote:

Originally Posted by john_accu

Hello,

I can browse my website without using www but I could not when I use www. I get below error when I tracert my domain name with www:

Unable to resolve target system name

I have checked with my hosting provider and everything setup perfectly at their end. Meanwhile, they can browse my website at their end with or without www. I have removed the cache from my browser and tried with different machines but no result.

Can anybody tell me what could be the issue?

Thanks,

This appears to be an issue with the DNS, try setting up a 'CNAME' or 'A' record for 'www' to point to your server's IP from the domain registrar end.

**john_accu** · #4 (**permalink**) 04-05-2008, 10:22

I have tried it but still it does not work...

**WelshTom** · #5 (**permalink**) 04-05-2008, 10:33

Please let me know your URL.

**eUKMatthew** · #6 (**permalink**) 04-05-2008, 10:38

setting "CNAME" or "A" record on parent name server should resolve domain.com.

You can check the parent name servers in using any DNS tool like intoDNS

eUKMatthew
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