eUKHost's Backup strategy

[nickkitson]

Due to a problem with lost cron table entries (which will be the subject of a separate post) I was advised in a chat that eUKhost's weekly backup is on a Sunday. There is also a monthly backup every 15th and 30th of the month.

Seems reasonable enough, except that previous backups are overwritten The 15th of November was a Sunday so a problem which occurs on the 14th is backed up twice on the 15th and, if discovered two days later on the 16th, cannot be resolved as there is no backup.

I hate to think what would have happened if the recent Turkish hack on the Sheffield server had happened on the 15th - I hope that the backups would have been stopped but, in the pressure that the support staff were obviously under.....

I take regular backups of my sql databases and website but not my email and crontab entries etc

Time to subscribe to eUKhost's Offsite Backup I think - I don't have any problems with paying for it (I think eUKhost is great value for money) but am glad I didn't have something really drastic to identify the limitations of eUKhost's own backup strategy.

[eUK-Victor]

Hello,

First of all, please accept our sincere apologies for the inconvenience caused and also I'd like to request you not to consider my reply as rude or personal at all.

The backup we've configured for all of our shared/reseller servers are weekly and monthly reverse syncable [rsync] incremental type backup. But I would also like to mention that this backup is intended for restoring the data server wide for all if in case we have to face any mishap with our servers and/or Hardware crash/problems etc.

Still we continue to our clients requests if in case they delete themselves any data by mistake..

However, I have no doubt about your opinion/thinking and also you will definitely agree that its every ones responsibility to take a latest working backup of their web data on regular basis to avoid any data loss in case of any server side exploits or hardware crash in future.

Regarding Sheffield server exploit, so fortunately [Definitely hacking attempt is not a good news for any of us] it was only the index pages hacking by turkish hacker and we have trace out the exact problem of this hacking and hence we have updated/tighten the server side security and related scripts to avoid such incidents in future. Also we are trying at out level best not to compromise at all with our server side security settings for any of our clients if anyone asks for it to release the restrictions for their web sites.

If you still want to purchase an Off site backup for your domain\s then please feel free to visit our Backup Plans and let us know if we can be of any further assistance.

[nickkitson]

every ones responsibility to take a latest working backup of their web data on regular basis

Yes, as my post said, I agree, but what about email, crontab and other non-web data?