Forums and Coppermine Gallery have *Vanished*??!! - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**RSVEcosse** · #1 (**permalink**) 20-01-2008, 20:19

http://www.glasgowkayakclub.com/coppermine/

http://www.glasgowkayakclub.com/smfforums/index.php

Both, when clicked upon, show a blank webpage with the "Done" message on the bottom of the browser taskbar. No errors show up, the page's appear to load as per normal but just dont show up on screen.

The main website at www.glasgowkayakclub.com is still up, but both their forums and gallery have *vanished*!!!.

Checked in my CPanel and everything appears to be in order there as far as the Coppermine and SMF installs go.

HALP!!!!!

Can someone check if any of the above links are viewable please?.

Could be a fault at my end, I dunno?.

**Brian** · #2 (**permalink**) 20-01-2008, 20:26

When you FTP does it show anything in the /coppermine and forum directories ? Cause it just shows that nothing is there to me.

**flesso** · #3 (**permalink**) 20-01-2008, 20:28

Quote:

Originally Posted by RSVEcosse

http://www.glasgowkayakclub.com/coppermine/

http://www.glasgowkayakclub.com/smfforums/index.php

Both, when clicked upon, show a blank webpage with the "Done" message on the bottom of the browser taskbar. No errors show up, the page's appear to load as per normal but just dont show up on screen.

The main website at www.glasgowkayakclub.com is still up, but both their forums and gallery have *vanished*!!!.

Checked in my CPanel and everything appears to be in order there as far as the Coppermine and SMF installs go.

HALP!!!!!

Can someone check if any of the above links are viewable please?.

Could be a fault at my end, I dunno?.

The website doesn't appear to be up at all here. However, a telnet reveals that the server is running:

Quote:

220-viking.eukhost.com ESMTP Exim 4.68 #1 Sun, 20 Jan 2008 21:27:17 +0000
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

Maybe its just that Apache is down for some reason. I suggest you head over to live chat, or open a ticket with 'support [at] eukhost.com'.

**RSVEcosse** · #4 (**permalink**) 20-01-2008, 20:36

Brian, yeah, looking in my FTP I can see all the files for both the Coppermine install and the SMF forums install, all appears to be as normal.

Will do, Josh, will ride this out till tomorrow morning and see if its all back up and if not, submit a support ticket.

I'm still managing to get the main www.glasgowkayakclub.com site up and viewable here though?. Strange, maybe its to do with a cache on my system in IE that I can still see it.

The Kayakers are going to be annoyed as they have a few trips coming up over the next few days to organise via the forums!!!!

**RSVEcosse** · #5 (**permalink**) 20-01-2008, 20:51

Just submitted a tech support ticket for this, hopefully it can be sorted out ASAP!!!

**NickJ** · #6 (**permalink**) 20-01-2008, 21:46

Hello,

I apologize for the inconvenience caused.

MySQL modules on server got corrupted and it could not be compiled with current version of PHP, hence your mysql driven websites were not working and you were getting a blank page with "Call to undefined function mysql_connect() " error.

I am manually compiling php on server. Your website should be up within next few minutes.

**RSVEcosse** · #7 (**permalink**) 20-01-2008, 21:51

Thanks Nick, for the info.

Let me know when it's sorted out and I'll pass the info on to the kayak guys.

Cheers.

**NickJ** · #8 (**permalink**) 20-01-2008, 22:01

The mysql modules are re-compiled with PHP on sever successfully.
Now all your mysql based websites are up and running fine.

If you still have any issue with your websites, you can either open a Ticket with our support or can contact us on our live chat support.

**RSVEcosse** · #9 (**permalink**) 20-01-2008, 22:08

Thanks Nick.

Only issue I have now is that when I attempt to log in to either the forums or gallery as Admin, even though I input my login name and password, it just ends up going in a "loop"/refreshes the screen and is asking me for my password and login continually.

**NickJ** · #10 (**permalink**) 20-01-2008, 22:20

Please open a ticket with support and provide with your admin login details. We will get it sorted asap.

**RSVEcosse** · #11 (**permalink**) 20-01-2008, 22:23

Quote:

Originally Posted by NickJ

Please open a ticket with support and provide with your admin login details. We will get it sorted out asap.

Will do, sending support ticket now.

Thanks again.

**RSVEcosse** · #12 (**permalink**) 21-01-2008, 07:37

That's it all running fine now, I am able to log in as admin on both the gallery and the forums again.

Many thanks for the prompt assistance!!!