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Old 24-04-2008, 13:34
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Default Google not able to access my homepage

I bought a new domain on Monday which I've used as an add on domain as part of my account. I have since stuck up a splash page rather than just leaving it parked.

I also thought I'd submit it to Google through their Webmasters Tools to help age the domain a bit.

Anyway, for the last few days I've been trying to verify the site to Google, by uploading a specifically named HTML file, and I kept being told there was an error at Google's end. Now, I've just inserted a Meta tag into the splash page, which Google has found ... but I've been told:

Quote:
We can't currently access your home page because of an unreachable error.
Apparently "Google encountered an error when trying to access this URL. We may have encountered a DNS error or timeout, for instance. Your server may have been down or busy when we tried to access the page."

Now I know the server's not down so I've run the URL through intoDNS: checks DNS and mail servers health and it's come back with the following errors:

Quote:
WARNING: Not all of your nameservers are in different subnets
Quote:
Different autonomous systems WARNING: Single point of failure
and

Quote:
Your SOA EXPIRE number is: 3600000. That is NOT OK
I'm not quite sure what this means, but is this an issue with the server?

Thanks very much,
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Old 24-04-2008, 13:39
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Default

It can be due to DNS problem or mod_security rules on server or google crawler being blocked by CSF firewall.

We will need to check all logs on the server to figure out exact source of this problem. please submit a ticket from eUKhost Helpdesk :: Shared Reseller VPS Dedicated Server Hosting Support and let me know the Ticket #. I will request someone to find out exact problem and I will get back to you once it is sorted.
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Old 25-04-2008, 09:08
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Default

Thanks for the advice.

I've opened a ticket with the number ZKM-16929-499
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Old 25-04-2008, 23:19
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Hello,

The ticket ZKM-16929-499 has been replied. The GoogleBot IP was found to be blocked by the server firewall for several login failures.
Quote:
72.14.193.131 # lfd: 5 (htpasswd) login failures from 72.14.193.131 - Fri Apr 4 10:58:50 2008
It has been unblocked & added to the firewall whitelist, hence this problem won't occur again.. Thank you once again for bringing it to our notice..
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