How does Spam Assassin work then?.

[RSVEcosse]

For the first time in quite a few years using EUK for hosting I have had an email from a client who has informed me that for some reason or other they are getting as much as 50 spam emails per day to their email account I have set up on their domain.

I have never used Spam Assassin before and dropped into my cPanel for a look see.

If I enable Spam Assassin I presume it gets enabled across the board on all email accounts in my cPanel?. Is there a way to have it just enabled on one particular domain?.

How does Spam Assassin work and what does it do?. Are there any drawbacks in using it?.

Reason I'm asking is that I have various domains, websites and email accounts set up for many clients who have business critical websites and email accounts. I would hate to think that if I enabled Spam Assassin in order to cover one small email account that it would have any impact on all the others as far as them receiving email goes.

[Rock]

Originally Posted by RSVEcosse

For the first time in quite a few years using EUK for hosting I have had an email from a client who has informed me that for some reason or other they are getting as much as 50 spam emails per day to their email account I have set up on their domain.

I have never used Spam Assassin before and dropped into my cPanel for a look see.

If I enable Spam Assassin I presume it gets enabled across the board on all email accounts in my cPanel?. Is there a way to have it just enabled on one particular domain?. How does Spam Assassin work and what does it do?. Are there any drawbacks in using it?. Reason I'm asking is that I have various domains, websites and email accounts set up for many clients who have business critical websites and email accounts. I would hate to think that if I enabled Spam Assassin in order to cover one small email account that it would have any impact on all the others as far as them receiving email goes.

Hi Garry,

You can enable SpamAssassin [SA] for a single domain from the cPanel control panel. Enabling SA [either for a particular] won't be of any harm, unless you select the emails to be deleted when found to be as spam. If you enable SA for a specific domain, it won't be affecting any other domains you host, plus there are white-listing options available too, where you can add numerous domains to the trusted list which are to not be treated as spam. Please let us know if you need any further information on this. You can find complete verbose information on SA here : FAQ - Spamassassin Wiki & here How to enable SPAM ASSASSIN

[RSVEcosse]

Thanks for the info, Jack.

I had a look in my cPanel and still can't see where to enable SA for a single domain?.

[Rock]

Originally Posted by RSVEcosse

Thanks for the info, Jack.

I had a look in my cPanel and still can't see where to enable SA for a single domain?.

You're welcome Gary.

I had an impression, that when speaking of multiple domains, you had a Linux reseller hosting package with us, where there is a separate domain level activation for the SA email filtering feature, for the domains you host/resell. I see that you've a shared hosting account, hence one main domain [one shared hosting package = 1 main domain] in your cPanel control panel & several sub-domains, addon domains & parked domains added to this main domain.

SA when activated for this main domain, would be enabled by default for the rest of these [addon, sub, parked] domains too. There is no way to disable them from the cPanel control panel interface.

What I can recommend now is to enable the SA from the control panel which can be found under the "Mail" category. Once done, you can create filters from the "Account level filtering" option available in the same "Mail" category. Furthermore, if you enable the "SpamBox" option, it will deliver any emails identified as spam by SA into a separate mail folder named "spam".

Most importantly, make sure that the "Auto deletion of emails" or "Discard" option is turned off/disabled, this can delete any legitimate which is considered as spam [in cases of false positives]. Please let us know if you need any further help with any of the SpamAssassin features, we'd be more than happy to assist

[RSVEcosse]

Thanks, will give that a try.

[Rock]

Originally Posted by RSVEcosse

Thanks, will give that a try.

You are welcome