Server Down?

[nasr]

My site is on the "manchester" server and it has been downg for quiet a while, now. Each time I chat with your liveperson.net people, they give me different answers. First time it's soft restart the server. Then it's network difficulties.

I was guaranteed 99.99% uptime. I haven't used the site for a month yet. It's already down. It's down for a long time.

I do not like to complain. But, please, someone keep up to their promise.

my site is albkry.com.


thank you much.

[eUKhost.com]

We had inbound DDoS attack of 1.2 Gbps on a server hosted in same subnet as that of manchester.eukhost.com. This volume made it extremely difficult for us to troubleshoot due to which it took some extra time for us to pin point targeted server.

We've managed to null-route traffic of server responsible for this problem and all other servers have come online besides manchester. One of our Engineer is working on this problem and Manchester should be online in few minutes.

[adamszmu]

I use servers long time i think that is not 99.99% uptime but
66.66% uptime.

[eUKhost.com]

manchester is online now. please verify from your end.

[eUKhost.com]

Originally Posted by adamszmu

I use servers long time i think that is not 99.99% uptime but
66.66% uptime.

please let me know how you calculate uptime ?

Manchester had 2 hours network outage due to this problem, but we've done our best to get this sorted quickly.

[jc8654]

Uptime is usually done by how long the server is up and not necessarily for http or other services. This is the industry standard way of doing it.

[adamszmu]

In my opinion time when i canot access to server (due to services down of any reason) is NOT UP.

[jc8654]

Well would you then class if email is working but sites don't load as the downtime? If you go down the services route you have to then decide which services count. What happens if you're running a streaming server on a VPS which you've installed personally and that goes down? Does that count as downtime?

Because of everything like this, providing the server is up and running, this is classed as uptime even if one service is down. On a personal computer, providing Windows is running you would treat it as up even if programmes like Word were being troublesome.

[adamszmu]

Originally Posted by jc8654

Well would you then class if email is working but sites don't load as the downtime?

No
I'm talking about no access to server (by ssh ftp mail)
I had such situation nearly every day

[jc8654]

If you can supply your domain name I'll try from where I am. It could be if you've logged in several times incorrectly, the firewall might have blocked you.

[adamszmu]

Now my server is working fine.
After down from 16pm yesterday do 7 am today it works good like never before.

[jc8654]

Lets hope it continues

[eUKhost.com]

Originally Posted by adamszmu

Now my server is working fine.
After down from 16pm yesterday do 7 am today it works good like never before.

Your VPS was using 100% CPU resources and thats the reason it was suspended. Detailed information was given to you in email.

As Nick had mentioned in his email, there's nothing much we can do for uptime once you try to use more than allocated resources.

[jc8654]

Support should be able to help you find the run-away program. Also, if you need more CPU usage, you could upgrade to a semi-dedicated.

[adamszmu]

Originally Posted by eUKhost.com

Your VPS was using 100% CPU resources and thats the reason it was suspended. Detailed information was given to you in email.

As Nick had mentioned in his email, there's nothing much we can do for uptime once you try to use more than allocated resources.

nonsense.
I get email with other reason, so why do you write that lie?

[eUK-Nick]

Originally Posted by adamszmu

nonsense.
I get email with other reason, so why do you write that lie?

Please reply to the email which you got or please forward it to feedback[at]eukhost.com. I will look into the details once again and then get back to you.

[NetSpace]

there is no 99.9 uptime mate nowhere in space