Slow email?

[Nige]

Yes - crazy is the word.
I've just about had enough to tell you the truth. Researching alternative hosts right now. Or contemplating letting go of the domain and just using throwaway gmail accounts!

[RSVEcosse]

Nige, I can totally relate to your frustration on this.

I had three rather unpleasant phone calls this morning from the customer I already mentioned regarding this issue. I told them that EUK were working on it but it looked like they need to await a reasonable and structured response from Yahoo, which unfortunately does not appear to be forthcoming.

The customer in question was difficult to pacify and I tried hard to explain what the hold up was, it was not easy to do so as its always when its someone who has no real knowledge of how these things work.

All my guy ( and gal ) wants to be able to do is receive and send emails from their accounts I have set up here with EUK and their Yahoo users.

However, as far as I can see, there's a stumbling block here that can be blamed on Yahoo at this point. I honestly think EUK are doing all they can to resolve this.

I've never failed to be impressed with the Tech Support here and I dont aim to be starting to be unimpressed with it now. Lets hope the quality of service continues and we manage to find a solution to this serious problem.

To EUK.....please keep us up to date on this issue, albeit its a bit of an "Enigma" just now.

We all need this fixed like....."yesterday" but I appreciate its not quite as simple as that.

Is there anything else we can do, as EUK customers as far as contacting Yahoo and making complaints?. Or do you think that would not benefit anyone or further the issue as far as a resoloution goes?.

[Nige]

Sorry, you misunderstood my previous post - and the reason for my absolute frustration -

Mail to my domain (and its sub-domain) is not being delivered - even if that mail originates from my domain. This started happening today or thereabouts. Significantly, when eukhost tried to "fix" things.

In my expereience, eukhost don't really have much of a handle on how its own systems work - I've lost count of the number of times things have broken due to eukhost "configuration changes".

Regardless of the Yahoo situation, I've had enough of myself and my users not having an email service (always seems to happen on a Monday, for some reason) because eukhost have messed up.

I've had enough.
I'm done.

[RSVEcosse]

My apologies Nige, I was not aware you had been having other problems other than the Yahoo issue, which at present, is the only issue I have with email being delivered.

[eUKhost.com]

Hello Nigel,

This has been sorted now. SPF records had nothing to do with the problem you had with email service for your domain. I managed to figure out what was wrong as I got following error while sending email on your domain name :-

2007-11-19 20:10:11 H=server.supportdepartment.net [removed] lowest numbered MX record points to local host

nothing was changed in DNS settings and SPF records have nothing to do with this error. I am not sure why your mail service was working earlier with same dns records as I have a image of what records I saw yesterday. today those are giving such error but this has been fixed now.

If you had contacted someone on livechat then the problem would have been sorted within 5 minutes. We can provide instant response on phone, livechat and helpdesk only. forum is just for discussion and response time over here is not guaranteed.

[Nige]

Thanks Mark -

I DID submit a ticket - depends what you mean by "instant" in instant response, I suppose!

AND how much mail have I lost due to this downtime due to a problem that, by your own admission you don't know how it happened! These are your systems, I don't know how to change configuration, or don't have permission to do so. Who's responsible then. Pixies???? Maybe you should organise a security audit of your systems - since it seems likelty to me that someone or some thing is changing your setting without your knowledge.

Oh, and please can you remove the email address from your posrt? I'd hate to have spam added to the equation!

As I've said, this is the last straw....

[eUKhost.com]

Originally Posted by Nige

Thanks Mark -

I DID submit a ticket - depends what you mean by "instant" in instant response, I suppose!

AND how much mail have I lost due to this downtime due to a problem that, by your own admission you don't know how it happened! These are your systems, I don't know how to change configuration, or don't have permission to do so. Who's responsible then. Pixies???? Maybe you should organise a security audit of your systems - since it seems likelty to me that someone or some thing is changing your setting without your knowledge.

Oh, and please can you remove the email address from your posrt? I'd hate to have spam added to the equation!

As I've said, this is the last straw....

please let me know where to forwarded all unrouted emails. I dont see anything setup in forwarders.

[eUKhost.com]

seems like you have added those again. let me know if there's anything else which needs to be changed.

[Nige]

Originally Posted by eUKhost.com

seems like you have added those again..

I haven't changed anything!
So who has, exactly?????

See my previous post about security audits....

[eUKhost.com]

Originally Posted by Nige

I haven't changed anything!
So who has, exactly?????

See my previous post about security audits....

we take care of security audits on all servers twice in a month so there's nothing that needs to be updated as of now.

let me explain what happened :-

mail.simmenter****.co.uk had a CNAME record set on viking which was pointing to simmenter****.co.uk. MX record of simmenter****.co.uk was pointing to simmenter****.co.uk with priority of 0. 0 is highest priority so it was considering mail server as simmenter****.co.uk

This setting worked till today and nothing was changed besides the SPF record. When you said you had problems then I got this settings modified and what I've done now is as following :-

mail.simmenter****.co.uk has a A record on viking that points to 91.186.0.3. MX record of simmenter****.co.uk now points to mail.simmenter****.co.uk with priority of 0

I've not logged in on liverpool as liverpool has nothing to do with this problem. If you want I can provide you with a backup copy of your zone file on viking which had incorrect settings but still mails worked for months without any problem.

[Nige]

No thanks. What I would want is for the missing email from today to be delivered correctly, together with all the other mail that has got lost every time your servers break without anyone touching any of the settings or configuration.
But that's not going to happen, is it?

[eUKhost.com]

Originally Posted by Nige

No thanks. What I would want is for the missing email from today to be delivered correctly, together with all the other mail that has got lost every time your servers break without anyone touching any of the settings or configuration.
But that's not going to happen, is it?

emails which got bounced from viking will come back in next 24 hours when sending servers execute their mail queue.

[DavidAllen]

Originally Posted by 247h

Principally, missing or incorrect SPF records!

Whether this is good or bad I'm open to suggestion — all I'm saying is that most recently since aligning these records I have not had any mail held in queue due to deferrals by Yahoo (but it's probably too early to tell).

Whether these factors will have positive influence on Yahoo servers remains to be seen — you suggest not, likewise eUKhost — is that correct? Whether you confirm or deny I'm going to continue with my current test ...

Just had a customer complaining of non-delivery of mail to Yahoo, so I checked and found a bad spf record - hopefully live chat's quick response (Adam - thanks) to fixing it will have a positive affect on the Yahoo problem

[Nige]

Have just tested sending to Yahoo. One message got through instantly. The reply got back to my domain mailbox, The reply back to Yahoo just disappeared.

So, unless my spf record is bad - and I wouldn't know a bad one from a good one - it seems that the spf issue may not actually solve the problem at all.

[Edit] I think the SPF record issue is a red herring - my daughter has a mailbox on one of my domains that is on liverpool, not viking. That shows the same problem - some, but not all, messages get delivered. That domain has no SPF records at all.
Again, the irony is exquisite - Yahoo, the cutting-edge developer of domain-keys, the company at the fore-front of technology, can't even run its own mail servers properly.
Domainkeys you ask? Try the link below - referenced in the header of Yahoo messages. This is the level of technical expertise that anyone who tries to contact Yahoo about anything is up against:

http://antispam.yahoo.com/domainkeys

[eUKhost.com]

Originally Posted by Nige

Have just tested sending to Yahoo. One message got through instantly. The reply got back to my domain mailbox, The reply back to Yahoo just disappeared.

So, unless my spf record is bad - and I wouldn't know a bad one from a good one - it seems that the spf issue may not actually solve the problem at all.

[Edit] I think the SPF record issue is a red herring - my daughter has a mailbox on one of my domains that is on liverpool, not viking. That shows the same problem - some, but not all, messages get delivered. That domain has no SPF records at all.
Again, the irony is exquisite - Yahoo, the cutting-edge developer of domain-keys, the company at the fore-front of technology, can't even run its own mail servers properly.
Domainkeys you ask? Try the link below - referenced in the header of Yahoo messages. This is the level of technical expertise that anyone who tries to contact Yahoo about anything is up against:

http://antispam.yahoo.com/domainkeys

please compare content of both emails. check if there's anything different in content of both emails as that can be a reason for this problem.

[Nige]

Mark, I've had a look already - Nothing in the content of the messages that would cause one to get through but not the other. In fact, I've even tried resending the same message (after an hour or so) that had previously been successfully delivered, only for it to fail the second time. And of course, a reply to a message that originated from a Yahoo address also failed. There's no pattern to the failures, apart from the mail is coming from my domains on viking and on liverpool. But it can't be my domain settings, because other eukhost customers are having the same issues with Yahoo. It can't be SPF records, because my domain on liverpool has no SPF records, and one message was delivered, but then no more - the same pattern as when mail is sent from viking, which does now have SPF records.

[Edit] Just had a delivery of 3 test messages from liverpool, and one from viking - all sent over an hour ago.
It's almost as if Yahoo mail servers can't cope with the volume of traffic, and they're prioritising mail based on source - gmail gets through immediately every single time as far as I can tell, whereas mail from my domains is either delayed repeatedly until failure, disappears, is delayed for a number of hours, or (in very, very rare circumstances) is delivered straight away!

[eUKhost.com]

Try sending after 11PM or before 9AM. seems like they are not able to handle business hours traffic. At least we will come to know if its Yahoo's 1990 built servers or is there something else.

last night I sent few test emails and all went through from the test mailbox I had setup for few minutes on your domain name.