Slow email?

[swexpert]

Originally Posted by Nige

Mark, I've had a look already - Nothing in the content of the messages that would cause one to get through but not the other. In fact, I've even tried resending the same message (after an hour or so) that had previously been successfully delivered, only for it to fail the second time. And of course, a reply to a message that originated from a Yahoo address also failed. There's no pattern to the failures, apart from the mail is coming from my domains on viking and on liverpool. But it can't be my domain settings, because other eukhost customers are having the same issues with Yahoo. It can't be SPF records, because my domain on liverpool has no SPF records, and one message was delivered, but then no more - the same pattern as when mail is sent from viking, which does now have SPF records.

[Edit] Just had a delivery of 3 test messages from liverpool, and one from viking - all sent over an hour ago.
It's almost as if Yahoo mail servers can't cope with the volume of traffic, and they're prioritising mail based on source - gmail gets through immediately every single time as far as I can tell, whereas mail from my domains is either delayed repeatedly until failure, disappears, is delayed for a number of hours, or (in very, very rare circumstances) is delivered straight away!

Hello Nige,
Are your observations based on webmail? If not, please try webmail that will rule out local/ISP issues.

Regds
IJ

[Nige]

I've tried;
Outlook 2003 from home
Webmail from home
Thunderbird from my office (totally different network)
Webmail from my office
TB and Webmail from various other networks.

I've just got home and tried another test: 1 message from webmail and one from Outlook 2003 on my home PC. The Outlook 2003 message arrived immediately. The one from webmail is yet to arrive. I also received a message at 14:55 today that I sent at 12:26 on Sunday. 2 days ago, from the same PC.

[EDIT] test emails partially arrived at 18:24 and 18:46 - one from webmail and one from Outlook - still one missing from webmail. So, some mail IS getting through now, just very slowly!

[RSVEcosse]

Originally Posted by swexpert

Well well, indagatio still does not have an SPF

Regds
IJ

I just checked this, it still has no SPF.

Originally Posted by eUKhost.com

Those who have problem on viking can request our support team to get their accounts moved on another server which has no such problems. We will migrate only limited customers to different different servers to sort this problem.

In any case you wont have any sort of downtime so you dont need to worry about anything besides IP address change for control panel and FTP. If you use your domain name to access cpanel and FTP then you wont need to change anything from your end.

I have a couple of questions regarding this ( I'm not requesting this is carried out just yet though, want to see if the Yahoo problem can be fixed before considering this ).

1. If my account was moved to another server, can we be 100% guaranteed that whatever server it was moved to would have no problems as we are experiencing just now with Yahoo emails?.

2. The customer of mine who is having the biggest problems with the Yahoo issue is the one with the www.rsresourcing.co.uk domain. Its been a serious worry of her's this week.

She had been archiving emails with business details to a Yahoo account specifically set up for this purpose. The ones she sent recently are the ones that have not been delivered yet and the ones she desperately needs to access for client invoices etc. These emails were sent via her rsresourcing.co.uk email from Viking where the domain resides. I can only assume that they are still floating around up there in cyberspace somewhere, but we cannot check her Outlook on the laptop she sent them from to see if they had failed to deliver, as I already mentioned, the hard drive failed and it was returned to HP for repair yesterday.

If my account was moved to another server, I take it the emails that are "missing" will still be delivered to Yahoo if possible ( or they will get returned as undeliverable ) even though they were sent from Viking and my account would now be on another server?. As I said, we cant check the Outlook until she gets the laptop back and I attempt data recovery on the old drive which is also being returned.

Thanks.

[Nige]

RSVEcosse,
Forgive me for saying this, given you're having such trouble with mail to Yahoo, like me - but archiving important business emails by sending them to another mail server is not an ideal option at the best of times. Given the flakiness of certain mail servers, would it not be better to zip the Outlook pst file(s) and store a copy off-site, on multiple media? (for example DVD and maybe a webserver).
A bit late now, of course, but just a thought!....

[247h]

Gary, I'd offer that account a home on my Dedicated Server (as an experiment) but am confused as to whether it's just a website hosting or a reseller account you're meaning? Forgive my further confusion, but knowing your GKC web site hosting is using SMF/MySQL on a Linux server, I am now wondering which platform Viking has and whether this offer may not help anyway?

If you wish to progress this further, please PM me in order to keep this thread from further cross-pollination. I am confident Mark would also be willing to discuss this with me in a chat session, for pros/cons etc ('cos he's good like that)!

BTW, I'm still having no problems whatsoever with Yahoo deliveries since my earlier SPF adjustments but they're still inconclusive findings — one business user in particular spams all his mates most Fridays with multi-megabyte jokes/video attachments and the Yahoo recipients have been problematic in the past, so we'll see what happens this coming weekend ...

As for the questions you posed in the closing paragraphs, I can't help due to lack of understanding of your client's setup — sorry. Hopefully the Support team will put you straight as to what you may be able to salvage...

[RSVEcosse]

Originally Posted by Nige

RSVEcosse,
Forgive me for saying this, given you're having such trouble with mail to Yahoo, like me - but archiving important business emails by sending them to another mail server is not an ideal option at the best of times. Given the flakiness of certain mail servers, would it not be better to zip the Outlook pst file(s) and store a copy off-site, on multiple media? (for example DVD and maybe a webserver).
A bit late now, of course, but just a thought!....

LOL!!! Tell me about it!!! When she first mentioned archiving data to an online source, I advised her it wasn't the best solution and to always, always, always back up a hard copy to an external drive or CDR/DVDR. But she did not and now unfortunately, is paying the price!!!.

247, I'm on the Platinum package here at EUK, all my domains are on the same account.

At the moment, www.rsresourcing.co.uk is purely being used for email accounts. There is a web site hosting up on that domain name, but its only a bit of a play around with a Joomla Template I was experimenting with for the client. I really need to take it down as its not being used and has had absolutely no work done on it since it was first loaded up in template form.

Thanks for the offer, I hate to clutter up this thread and dilute the topic in hand, but its all related in a way, the Yahoo thing etc.

I've been sending test emails between a few of my other domains with (SPF added recently) email accounts and a Yahoo account and some get through and some do not. The last to get through was at around 12:36 ish today. I sent a few more tonight, but they have yet to arrive.

[Nige]

LMAO! Remember though, the customer is always right! Even though she's done the equivalent of posting every invoice individually to a PO Box in Burma!!

Exactly the same issue here with Yahoo - it's a Yahoo lottery! As I said previoulsy, it's the same mailing from a domain on liverpool, which doesn't have any SPF records atm.

Hang on in there!

[RSVEcosse]

Yeah, I dont know how many people I urge to make regular backups of data, but some dont appreciate the severity of probs they can have if they dont do it, until something like this happens.

*UPDATE*

Just checked my Yahoo test account. An email I sent from the www.gwlogic.co.uk domain at 17:57 this evening has just arrived in my inbox.

An email I sent from the www.glasgowkayakclub.com domain at 16:06 has also just arrived.

Just about to reply back within Yahoo from both of them and see if the replies turn up in my Outlook inbox.

I'm also just about to call my client from rsresourcing and get her to check her Yahoo account and see if anything has turned up there.

*EDIT* Both replies from the Yahoo account sent to both above mentioned domains were sent and recieved almost instantly.

Gonna try a few more tests.

[Nige]

Similar story here.
A message from 10:21 this morning arrived around 9:00pm. One from 16:42 arrived shortly after 10:00pm

[RSVEcosse]

Conversely, I've created a "test" email addy on my rsresourcing domain and sent a few test emails from there to my test Yahoo account in the past hour and a half.

None of which are turning up as delivered.

Sent a couple from my gwlogic domain email addy's to Yahoo test account and again, from this evening, none are turning up as delivered.

Very erratic.

[eUKhost.com]

it wont take anything more than 5 minutes for us to move your account on a different server

I don't think its worth to keep on analyzing behavior of Yahoo mails. All our other servers have good uptime and we will take care of moving your accounts on a server which has absolutely no problems. We have expertise in moving cpanel accounts from one server to other so please contact our support team and submit a ticket for migration of your account on a different cpanel server.

[247h]

Originally Posted by eUKhost.com

...I don't think its worth to keep on analyzing behavior of Yahoo mails.

Forgive me for saying so Mark but when you have customers who expect messages to be sent anywhere without delays then give you hell if they can't, it's hard to follow your suggestion of not analysing why. However I do concede it's quite a lottery ...

So far your team hasn't commented on the question raised about whether DomainKeys would improve this situation? I explained your earlier viewpoint when I joined this thread, but given that it has now been revealed that your team doesn't really use a consistent approach to implementing SPF records, or even understand how best to optimise them (any more than most of us), what can you now offer us in support of your argument against DomainKeys? Again, I concede that Yahoo is managing this debacle in ridiculous fashion and as I said to you last night, deserve to lose all their customers! It is almost totally their fault ...

[eUKhost.com]

Originally Posted by 247h

Forgive me for saying so Mark but when you have customers who expect messages to be sent anywhere without delays then give you hell if they can't, it's hard to follow your suggestion of not analysing why. However I do concede it's quite a lottery ...

So far your team hasn't commented on the question raised about whether DomainKeys would improve this situation? I explained your earlier viewpoint when I joined this thread, but given that it has now been revealed that your team doesn't really use a consistent approach to implementing SPF records, or even understand how best to optimise them (any more than most of us), what can you now offer us in support of your argument against DomainKeys? Again, I concede that Yahoo is managing this debacle in ridiculous fashion and as I said to you last night, deserve to lose all their customers! It is almost totally their fault ...

I have installed Domainkeys for Gary's domains as well as Nigel's domain. lets wait and see how it goes tomorrow.

[RSVEcosse]

Thanks Mark, I'll run a few more test emails through my domains to Yahoo and see what happens over the course of the remainder of tonight and tomorrow.

Failing that, I'll raise a support ticket and ask for my entire account to be moved over to a different server where this problem is not an issue.

Once again, thanks for all the assistance and effort you guys at EUK are putting in to this issue.

*EDIT* Just checked my Outlook and have this sat in there:-

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on viking.eukhost.com.

The message identifier is: 1Iu93j-0003Lr-7u
The subject of the message is: TEST Sent 15:59 19th November 2007
The date of the message is: Mon, 19 Nov 2007 15:59:31 -0000

The address to which the message has not yet been delivered is:

hillblow200@yahoo.co.uk
Delay reason: SMTP error from remote mail server after initial connection:
host mx1.mail.ukl.yahoo.com [195.50.106.7]: 421 Message from (91.186.0.3) temporarily deferred - 4.16.50. Please refer to http://help.yahoo.com/help/us/mail/defer/defer-06.html

No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.

Hillblow200 is the test Yahoo account I have been using.

[eUKhost.com]

Originally Posted by RSVEcosse

Thanks Mark, I'll run a few more test emails through my domains to Yahoo and see what happens over the course of the remainder of tonight and tomorrow.

Failing that, I'll raise a support ticket and ask for my entire account to be moved over to a different server where this problem is not an issue.

Once again, thanks for all the assistance and effort you guys at EUK are putting in to this issue.

You are welcome

I have no problem if we continue with this thread if problem persists

[eUKhost.com]

Hello Gary,

Please let me know from which domain you had sent this email. It seems like Domainkeys is making no difference but let me know the domain name so that I can perform some tests.