What happens now? - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**esnail** · #1 (**permalink**) 27-03-2007, 07:25

Last evening I signed up for the Windows Standard Reseller package. I received emails regarding payment and domain name but nothing as yet regarding website access.

I was wondering when this information might be sent out so that I can prepare the website for when the domain name has propagated. I did attempt to connect via FTP using the IP address listed in the Billing area but I denied access this way.

I have also not yet received any information regarding access to the control panel.

I hope you can help.

**I have now sent a ticket regarding this also**

**eUKhost.com** · #2 (**permalink**) 27-03-2007, 08:20

May I know the ticket number ?

I am not able to find anything in signup receipts from your email address or IP address so I would like to know some billing details or ticket number.

**esnail** · #3 (**permalink**) 27-03-2007, 08:33

sorry - ticket number: BKW-47597-931

I've used a different email address on the forum to that which I made my account.

**eUKhost.com** · #4 (**permalink**) 27-03-2007, 09:35

Seems that the matter is solved now. You have replied back to the ticket with confirmation of welcome email so I am closing BKW-47597-931

**eUKhost.com** · #5 (**permalink**) 27-03-2007, 09:37

Oh !

I wont close it as Jenny is working on FTP problem you mentioned.

**esnail** · #6 (**permalink**) 27-03-2007, 09:50

thank you - I was just about to say... lol

**esnail** · #7 (**permalink**) 27-03-2007, 10:46

Is there any news on the FTP problem? I don't want to start fiddling with my control panel until everything is sorted. There's no additional progress information coming through via the ticket system.

**esnail** · #8 (**permalink**) 27-03-2007, 11:21

all problems now sorted - thanks