What the hell is going on?

[morpheus]

last week for three days running I was unable to view my website hosting from a certain IP, I logged in to my home PC from work and could view my website hosting from my home PC, after speaking to tech support through the live chat the problem was resolved, The first time I had the problem I was told that the IP I was currently on was blocked in the firewall at eukhosts's end, Matthew cleared this for me and all was fine

next time it happened I got a help desk operator that didnt have a clue and when I explained that "you will be able to ping it from your end because you arent blocked" I was stunned to get the answer "well it's ok because I can ping it, it must be your firewall" I explained that this was an ongoing problem which I'm now quite sick of. (after a call to tech support on the phone the issue was resolved AGAIN! by third line support)

it's happened again today and once again i've had the same conversation.

ME "I cant ping my website hosting, it must be blocked again in the firewall"
SUPPORT "well I can ping it so it's ok"
ME "you will be able to ping it because you arent on this IP, the one thats blocked"
SUPPORT "maybe it's your firewall"
ME "no it bloody well isnt, I can ping ip's to either side of my website hostings IP"
SUPPORT "you'll have to send an email"

I'm getting sick of having the same conversation day after day and as it's an e-commerce website hosting that I cant update I'm seriously wondering whether I should just move hosts as nobody seems to be able to solve this problem.

my website hosting is www.extremescene.co.uk


morpheus@jason-test-server2:~$ ping www.extremescene.co.uk
PING extremescene.co.uk (87.117.201.114) 56(84) bytes of data.
.
.
just times out

then if we try 201.113

morpheus@jason-test-server2:~$ ping 87.117.201.113
PING 87.117.201.113 (87.117.201.113) 56(84) bytes of data.
64 bytes from 87.117.201.113: icmp_seq=1 ttl=56 time=10.1 ms
64 bytes from 87.117.201.113: icmp_seq=2 ttl=56 time=10.1 ms
64 bytes from 87.117.201.113: icmp_seq=3 ttl=56 time=9.60 ms
64 bytes from 87.117.201.113: icmp_seq=4 ttl=56 time=14.1 ms

--- 87.117.201.113 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3013ms

What a surprise!

and 201.115

PING 87.117.201.115 (87.117.201.115) 56(84) bytes of data.
64 bytes from 87.117.201.115: icmp_seq=1 ttl=56 time=17.9 ms
64 bytes from 87.117.201.115: icmp_seq=2 ttl=56 time=18.2 ms
64 bytes from 87.117.201.115: icmp_seq=3 ttl=56 time=9.69 ms

--- 87.117.201.115 ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2021ms

Oh yes it certainly looks like a firewall issue at my end NOT! and if thats the case how have they fixed it several times already for it just re-occur, can they log in to my firewall? incidentally it's a pix and I'm a comms engineer so the "maybe it's your firewall" doesnt wash at all.


Why are eukhosts unable to sort this problem out, sorry guys but it's getting to the point where I'm looking for a different host to put my e-commerce website hosting on, and dont forget when you get it right 5 people here about it, when you get it wrong 50 people hear about it.


regards


Morpheus

[Eidolon]

WebSite loads fine for me. I think this may be connected to an ongoing issue related to some ISPs. A temporary fix is to visit the affected website hosting via a proxy, not ideal but works.

[WelshTom]

Sometimes the servers automatically block your IP address for trying to gain unauthorised access to such services like Shell.

It may be also the case that you are behind a proxy which is provided by your ISP, meaning that multiple users will have the same IP address as you and are possibly doing something to abuse the servers.

[morpheus]

Eidolon,

this has been an issue for some time, it's been doing it at least since Christmas, I don't pay for a service that I have to apply a "temporary fix" just so that I can administer my website hosting, I pay for a website hosting that I can access whenever I choose.

Thomas,

What worries me is that in each case this has happened the tech support people didnt have a clue, in fact they were adamant that I wasnt even blocked! yet somehow they managed to resolve it from that end, if I am inadvertantly doing something wrong then it would be nice if somebody told me, trouble is I didnt think accessing my website hosting on port 80 or using my FTP service on port 21 was abusing the servers?

aaaanyway if it's not sorted by this afternoon when I go home I'm cancelling my account and moving my website hosting elsewhere.

regards

Jason

[eUKhost.com]

It seems that one of our staff member has added your existing IP address in allowed list of IPs in firewall so you should not face any problems now. please update this thread if you face this problem again in future.

[morpheus]

OH JOY!

I say that with my tongue planted firmly in my cheek. IT'S DOING IT AGAIN!!!!!!!!!

If I wasn't so cynical I'd think this was some kind of joke and maybe I'd see the funny side of it, however as I can't update my own sodding website hosting then humour is a commodity that is quickly running out. give me one good reason why I should stay with eukhosts now, or better, give me one good reason why I shouldnt post on every forum I know of the details of the problem I'm having here.

I'm going to give eukhosts one last chance to sort this issue once and for all, the next time it does it I'm cancelling and requesting a refund and compensation for the time my website hosting has been innaccessible.

Last chance eukhosts

[WelshTom]

Originally Posted by morpheus

OH JOY!

I say that with my tongue planted firmly in my cheek. IT'S DOING IT AGAIN!!!!!!!!!

If I wasn't so cynical I'd think this was some kind of joke and maybe I'd see the funny side of it, however as I can't update my own sodding website hosting then humour is a commodity that is quickly running out. give me one good reason why I should stay with eukhosts now, or better, give me one good reason why I shouldnt post on every forum I know of the details of the problem I'm having here.

I'm going to give eukhosts one last chance to sort this issue once and for all, the next time it does it I'm cancelling and requesting a refund and compensation for the time my website hosting has been innaccessible.

Last chance eukhosts

Firstly, I'd like to point out that your website hosting is not inaccessible, and is working fine. Any automatic ban placed on your, or your ISP's IP address will be inflicted for a very good reason. I suggest you contact your ISP to ask who is abusing these servers, as I'm guessing you are behind an ISP proxy which means that you share the same IP address as everyone else on your network. Any action caused by anyone on the network will mean you are too effected, and therefor eUKhost should not be held responsible.

[morpheus]

Firstly, I'd like to point out that your website hosting is not inaccessible, and is working fine

my website hosting is innaccesible by me, I can not log in to it from my place of work therefore it most certainly is not "working fine"

Any automatic ban placed on your, or your ISP's IP address will be inflicted for a very good reason. I suggest you contact your ISP to ask who is abusing these servers,

Your suggestion would be a good course of action, however Eukhosts havent told me why the IP is being blocked, thats kind of like telling a doctor to prescribe medicine for an illness thats yet to be diagnosed, so eukhost whats the "very good reason"?

as I'm guessing you are behind an ISP proxy which means that you share the same IP address as everyone else on your network. Any action caused by anyone on the network will mean you are too effected, and therefor eUKhost should not be held responsible

You make a lot of assumptions, the only other PC connecting to eukhosts (apart from mine) is a colleagues pc, he is connecting to the website hosting via port 80, how this is "abusing the servers" is beyond me.

I am 99.9% confident that nobody on my local network is doing anything they shouldn't so if eukhost know otherwise then please enlighten me, and we can compare logs!

What concerns me is that if my ip is in the allow list on the firewall how come it's been blocked again? what rule has it broken to be blacklisted again, I understand that you can not give specific details for security purposes but surely I deserve an explanation?


Jason

[DPS Computing]

I can also verify the website hosting is working for me but I understand your frustration at not being able to access it yourself properly - I would be just as frustrated if it had happened to me.

I am sure when Mark sees this thread again he will no doubt ask for further investigation into the issue and provide you with a satisfactory result.

Good luck with getting your problem sorted .

[eUKhost.com]

I have assigned a dedicated IP address to your website hosting as you mentioned that ping to 87.117.201.115 was fine.

You can now check http://87.117.201.115 to see your website hosting working. If this time IP based URL works for you and domain based doesn't work then you will need to contact your ISP to get this sorted.

for next 30 - 60 minutes you will see cpanel default page if you check your website hosting from browser but don't keep on refreshing your website hosting as it will delay cache clearance. I would suggest you to not open your website hosting from your machine for next 1 hour to have the DNS cache cleared.

Seems like Temperature has crossed 30 C in your town

[morpheus]

Yayyyy it's back, I'm still a little concerned that nobody yet has told me why it was tripping the firewall rules but hey ho,

aaanyway thanks for sorting it out for me, fingers crossed it will be ok now

regards

Jason

[eUKhost.com]

Originally Posted by morpheus

Yayyyy it's back, I'm still a little concerned that nobody yet has told me why it was tripping the firewall rules but hey ho,

aaanyway thanks for sorting it out for me, fingers crossed it will be ok now

regards

Jason

There was nothing wrong in our firewall. I was able to ping your IP from the server which shows that there was nothing wrong with our firewall. Something on your end or your ISP was blocking our server but now its good that things have got sorted.

[DPS Computing]

Glad to see that you got the problem sorted in the end Jason.

I knew someone from eUKhost would be able to find a solution for you! Good luck with your website hosting .