unplanned maintenance on 87.117.201.122 ( Windows Server ) - Page 3 - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**eUKhost.com** · #41 (**permalink**) 29-08-2007, 12:46

Quote:

Originally Posted by maniac

This is the longest outage I've ever experienced. What is the current eta?

Will all folder permissions/paths, custom error pages, IIS settings, databases, email setups, webmail and admin urls all the same.

This is a major headache.

All permissions and all your data will remain same. We are restoring with the help of RebuildExpress utility so we have to wait till the restore process is completed. There's no other way to restore data of 400 accounts on a reloaded windows server.

**maniac** · #42 (**permalink**) 29-08-2007, 12:51

OK, but how long! Please, how long... Tell me it's gonna be soon...

**flesso** · #43 (**permalink**) 29-08-2007, 13:02

Quote:

Originally Posted by eUKhost.com

RebuildExpress may take more than 12 hours for restoration of all websites on this server.

There's your answer 'maniac'.

**eUKhost.com** · #44 (**permalink**) 29-08-2007, 15:29

Quote:

Originally Posted by maniac

OK, but how long! Please, how long... Tell me it's gonna be soon...

Extraction of backup has completed just now so restore process will take couple of hours more. At least 6 hours more.

**maniac** · #45 (**permalink**) 29-08-2007, 16:03

at least 6 hours more. ok. I know you're not gonna commit, how high do you rate the chances of it all being up and working by tomorrow morning?

**eUKhost.com** · #46 (**permalink**) 29-08-2007, 19:08

Quote:

Originally Posted by maniac

at least 6 hours more. ok. I know you're not gonna commit, how high do you rate the chances of it all being up and working by tomorrow morning?

50% websites have come online now. We are waiting for completion of the restore process as it is expected to complete shortly. Once the restore process in completed then we have to make directory name change on the server which will bring all accounts online with latest mssql, mysql and www content.

This should complete before the end of day.

**eUKhost.com** · #47 (**permalink**) 29-08-2007, 22:11

Restore process is in final stage. most of the websites are online now and once the restore process is completed then we will rename the D: drive which will bring websites online with latest data and databases.

**WelshTom** · #48 (**permalink**) 29-08-2007, 22:28

Quote:

Originally Posted by eUKhost.com

Restore process is in final stage. most of the websites are online now and once the restore process is completed then we will rename the D: drive which will bring websites online with latest data and databases.

Glad to hear the problem is resolved. Let's all hope this doesn't happen again.

**cybersnapper** · #49 (**permalink**) 30-08-2007, 06:20

Hi Technical Support,
I've checked that my website and all seems to be fine now.

Thank you to everyone for your efforts and for rebuilding the websites succesfully.
Here's hoping this length of outage wont happen again.

Willie

**rilybot** · #50 (**permalink**) 30-08-2007, 06:32

I still have 3 websites that are down and not showing - is the problem still being worked on? i think it could be database related but I cannot ftp yet .....

Rock · #51 (**permalink**) 30-08-2007, 08:03

Hi Willie,
Thank you for your support.
Anyone facing problems with logging into FTP or control panel, please email the username & password to our windows support to get it resetted : windows@eukhost.com
All the websites hosted on this server should be back online & fully functional by now...

**Zammo** · #52 (**permalink**) 30-08-2007, 08:16

My websites are back, sort of. My databases though present in Hosting Controller are not working. I cannot conenct to my MS SQL database through Enterprise Manager and my phbb forum is down, presumably because the MySQL database is missing.

Have the databases been restored?

Update:
Just tried to back up my database through Hosting Controller and this has failed. It certainly looks like my databases have not been restored to their previous functioning state.

**maniac** · #53 (**permalink**) 30-08-2007, 08:31

I'm finding the same with ALL databases - none of them are connecting

**Macca** · #54 (**permalink**) 30-08-2007, 08:34

My websites are back too but I am now being hosted on 78.129.133.140 but I have not received details of my domain's new account names & passwords. This is preventing my websites from connecting to their databases.

Please can someone email me these along with new FTP details and information on how to login to Plesk. Thanks.

**maniac** · #55 (**permalink**) 30-08-2007, 08:45

it seems like few of the custom settings have been restored. I'm finding that custom error pages have are not in place and ssl certificates are not installed either

I haven't checked yet, but I'm guessing custom folder permissions all need to be set up again too.

**rilybot** · #56 (**permalink**) 30-08-2007, 09:00

there is still loads of screwy stuff going on host controller is reading that I have 32 ms sql dbs when in fact I have 1...no email, no ftp, no dbs...

**maniac** · #57 (**permalink**) 30-08-2007, 09:51

this is absolutely terrible

none of the db connections, ssl certificates or custom settings have been restored

plus apparently mail has been deleted from mailboxes, and I'm finding that ftp is not working for any websites either.

**Zammo** · #58 (**permalink**) 30-08-2007, 09:54

I've raised a support ticket but heard nothing. And now-one is posting on the forum anymore.

Do you think they believe they've fixed the problem and all gone home?

**maniac** · #59 (**permalink**) 30-08-2007, 09:56

it's not fixed! I still have LOADs of issues to sort out

**Munchio** · #60 (**permalink**) 30-08-2007, 10:01

I'm having the same issues as you guys, and I've been on live support for 2.5 hours so far trying to get it sorted