Windows Shared Server - Down - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**eUK-Nick** · #1 (**permalink**) 08-06-2008, 08:01

Dear Valued Customers,

Our Windows Shared Servers - 92.48.68.32 is down. The primary hard-drive has crashed on the server. The DELL Raid Controllers also broke because of which downtime could not be avoided. However, we have data backups on the USB drive attached to the server.

We have the latest backups for MySQL as well as MS-SQL ( 08/06/2008 ). The website hosting files we have are for Friday i.e. 04/06/08. The OS is being reinstalled currently. Restoration will begin thereafter.

We apologise for all the inconvenience and trouble this is causing. We are doing our best to expedite this.

**eUK-Martin** · #2 (**permalink**) 08-06-2008, 10:37

Hello,

We have tried to built the RAID array but it seems to have hanged in between.
The server is partially running, most of the services have started up on a reboot but few of them including MSSQL, MAIL SERVICE and Remote server seems to have failed to start. Since we are not able to connect the server remotely it would be very difficult to comment on which services are running on the server. When we try to connect the server in console it just shows a blank screen.

We are in process of setting up a new server and we will start restoring data from the backups as soon as possible. We will keep this thread updated.

**jazzy639** · #3 (**permalink**) 08-06-2008, 12:18

Any updates?

Can you please confirm what the specifications of the new server is and what datacentre it is located in?

**eUK-Martin** · #4 (**permalink**) 08-06-2008, 13:17

Hello,

The new server is E5420 with 12GB of RAM and is located in the same DC.

We are in process of installing required softwares and moving backups to the new server.

**hugh** · #5 (**permalink**) 08-06-2008, 14:08

Don't want to bother your support staff directly, as I expect that this problem will be sorted soon, but just thought I'd mention that IMAP on this server does still not work, and my domain is returning a 403, forbidden error. POP3 appears to be working fine.

Thanks.

edit: website hosting now online, still waiting for IMAP

**eUKhost.com** · #6 (**permalink**) 08-06-2008, 22:22

Hi Hugh,

One of our windows system admins are working on it. This should be sorted in next couple of hours. We will let you know as soon as we manage to fix this problem.

**eUK-Nick** · #7 (**permalink**) 08-06-2008, 22:59

Dear Customers,

The data has been restored fully. MailEnable is being sorted out at the moment. Will update with further progress once we move ahead.

Rock · #8 (**permalink**) 09-06-2008, 00:12

Quote:

Originally Posted by hugh

Don't want to bother your support staff directly, as I expect that this problem will be sorted soon, but just thought I'd mention that IMAP on this server does still not work, and my domain is returning a 403, forbidden error. POP3 appears to be working fine.

Thanks.

edit: website hosting now online, still waiting for IMAP

IMAP support has been enabled on the server now..

**eUK-Nick** · #9 (**permalink**) 09-06-2008, 03:22

All is well with the server. Full functionality has been restored. This was done at about 01.45 Am itself. All the website hostings. emails and databases are now online. We thank all our customers for the patience they have shown during this while. Eukhost is immensely grateful to each of you all.

**hugh** · #10 (**permalink**) 09-06-2008, 07:26

Quote:

Originally Posted by eUK-Nick

All is well with the server. Full functionality has been restored. This was done at about 01.45 Am itself. All the website hostings. emails and databases are now online. We thank all our customers for the patience they have shown during this while. Eukhost is immensely grateful to each of you all.

Hello,

My website hosting and emails are now online, however the IMAP inboxes appear to have been completely cleared out, with no emails before the 8th.

There were some very important emails in there, so please can they be attempted to be recovered?

Hugh

**eUK-Martin** · #11 (**permalink**) 09-06-2008, 13:58

Hello,

We are in process of getting the emails restored as soon as possible. Please allow us with some time, we will update the thread as soon as this has been sorted.

**hugh** · #12 (**permalink**) 09-06-2008, 16:23

Quote:

Originally Posted by eUK-Martin

Hello,

We are in process of getting the emails restored as soon as possible. Please allow us with some time, we will update the thread as soon as this has been sorted.

That's brilliant, thanks. I only asked because I didn't know whether you were planning to restore them or whether it was accidental etc.

Thanks,

Hugh

**eUKhost.com** · #13 (**permalink**) 09-06-2008, 21:57

Hi Hugh,

Everything should be perfect now with Bristol. Please feel free to post if you see anything not working as it should.

**hugh** · #14 (**permalink**) 09-06-2008, 22:00

Quote:

Originally Posted by eUKhost.com

Hi Hugh,

Everything should be perfect now with Bristol. Please feel free to post if you see anything not working as it should.

I'm afraid the IMAP mailboxes still only have emails from 8th, nothing before that...

Thanks,

Hugh

**eUK-Nick** · #15 (**permalink**) 09-06-2008, 22:07

Quote:

Originally Posted by hugh

I'm afraid the IMAP mailboxes still only have emails from 8th, nothing before that...

Thanks,

Hugh

Hi there,

Jack, Our Senior Windows Administrator is still trying to get these. Information on this will soon be updated.

**eUK-Martin** · #16 (**permalink**) 10-06-2008, 12:54

Quote:

Originally Posted by hugh

I'm afraid the IMAP mailboxes still only have emails from 8th, nothing before that...

Thanks,

Hugh

All your emails have been recovered and restored. We have also updated the ticket you have had with us.

**chris g** · #17 (**permalink**) 10-06-2008, 13:55

Hello. I am still waiting for my emails to be restored. I have also lost all my email folders. For the last two days I have been told on live chat that it will be sorted out "in a couple of hours". I opened a ticket yesterday morning (NQV-52413-298 ) and yet still nothing has been done. I was also told last night that a senior admin would contact me but this hasn't happened.

I appreciate that you have been having problems but this is not good enough, I am missing very important emails that need to be dealt with ASAP.

**eUK-Martin** · #18 (**permalink**) 10-06-2008, 16:29

Hello,

We are in process of restoring the emails on the server and it will take another couple of hours for the process to complete.

Your patience is will be highly appreciated.

**eUK-Martin** · #19 (**permalink**) 10-06-2008, 16:47

Hello,

We have restored emails of all the accounts on the server. Anyone who is facing any problems can contact us on windows [at] eukhost.com.