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Your forum announcement here! |
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29-01-2006, 10:56
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,771
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Drive Replacement on Server1.eukdns.com ( 147.202.42.190 )
Server1.eukdns.com ( 147.202.42.190 ) is facing problems with its primary drive which we have decided to replace today. Backup of existing data and restore on the new drive will take close to 12 hours so all customers on this server are requested to shutdown their forums or dynamic sections of website hosting as the data stored in this period of 12 hours may get saved on old drive which will be lost after restore of backup on new drive.
Regards,
Mark. |
29-01-2006, 13:00
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Member
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Join Date: Nov 2005
Posts: 49
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Any idea what time you'll be finishing? Yo've put 12 hours on, and yes, i know that the post was made at 10:56, but does that mean that you started at 11am or before or after? You mention that you want us to close down our dynamic content so I'm guessing after but the website hosting is down now
Andrew |
29-01-2006, 14:56
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Junior Member
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Join Date: Jan 2006
Posts: 10
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12 hours is a bit much do you not think? I would like to know when my 600 odd members can regain access to my website hosting! |
29-01-2006, 15:02
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Member
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Join Date: Nov 2005
Posts: 46
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An Email to customers would have been nice before the start - I could have at least warned everyone. 
I've got 150 direct members + a second website hosting wondering what's going on.
I appreciate that this is the best time to do maintence... but I would have thought you would have a RAID setup on the hard drives - so an auto backup would have been taken automatically. That way, a simple swap would all that would have been needed.
Anyhow... what's done is done. Any updates on time/progress etc? |
29-01-2006, 15:07
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Junior Member
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Join Date: Jan 2006
Posts: 10
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Quote:
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Originally Posted by Jester
An Email to customers would have been nice before the start - I could have at least warned everyone.
I've got 150 direct members + a second website hosting wondering what's going on.
I appreciate that this is the best time to do maintence... but I would have thought you would have a RAID setup on the hard drives - so an auto backup would have been taken automatically. That way, a simple swap would all that would have been needed.
Anyhow... what's done is done. Any updates on time/progress etc? |
My thoughts exactly. Ohwell, so, any updates? |
29-01-2006, 16:39
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Junior Member
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Join Date: Jan 2006
Posts: 2
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An email would have been very nice...
A drive replacement shouldn't require a whole new OS install and reinstating of everyones data, surely a server such as this should at least have some form of RAID.
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29-01-2006, 16:39
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Junior Member
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Join Date: Jan 2006
Posts: 1
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As has been said, a warning would be nice, an update would be even nicer! After all it is now coming up 6 hours since the first notice was posted.
Cugiok
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29-01-2006, 17:14
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Junior Member
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Join Date: Jan 2006
Posts: 10
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Some updates would be nice please!
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29-01-2006, 17:33
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Junior Member
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Join Date: Oct 2005
Posts: 16
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We are restoring data right now. We had sent email to all customers on this server but those who have email accounts on 147.202.42.190 must have missed the email as we had to shutdown al services on the server to continue backup.
Backup was failing on the server coz of the load from other services and the primary drive went into read only mode when we were taking fresh backup.
We are now restoring the data from the old primary which should complete in next 3 hours. Our management decided to change the primary as the server would have been unable to work for next 6 days coz of the bad sectors it had.
RAID drives have many problems as some of our servers with RAID had frequent problems with RAID array. Please allow us next 3 hours to complete the restore smoothly as we dont want any of our customer to loose data.
Regards,
Martin,
Support Team,
http://eukhost.com |
29-01-2006, 17:35
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Junior Member
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Join Date: Oct 2005
Posts: 16
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We are here on livechat so please feel free to come on our livechat support if you have any more questions.
Regards,
Martin,
Support Team,
http://eukhost.com |
29-01-2006, 18:18
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Member
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Join Date: Nov 2005
Posts: 46
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Cheers Martin  |
29-01-2006, 19:38
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Junior Member
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Join Date: Jan 2006
Posts: 18
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Am getting this
"
There is no website hosting configured at this address.
You are seeing this page because there is nothing configured for the website hosting you have requested. If you think you are seeing this page in error, please contact the website hosting administrator or datacenter responsible for this website hosting."
Please dont say i need to upload everything agean  |
29-01-2006, 19:54
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Junior Member
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Join Date: Jan 2006
Posts: 10
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I get this
Code:
Not Found
The requested URL / was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.34 Server at www. arsingaround.com Port 80
Sort it out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
29-01-2006, 19:57
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Junior Member
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Join Date: Jan 2006
Posts: 18
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Quote:
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Originally Posted by arsingaround.com
I get this
Code:
Not Found
The requested URL / was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.34 Server at www. arsingaround.com Port 80
Sort it out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
Yeah iam getting this aswell I just hope i dont have to upload everything agean is a have no backup or anything |
29-01-2006, 20:19
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new member
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Join Date: Jan 2006
Posts: 3
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As the post was made at 5:33pm with a 3 hour deadline, I'd be interested to see what happens in the next 20 minutes.
Fortunately my website hosting hasn't been marketed yet but I do rely on email and today has been a tragedy for the ethos of "Customer Service".
I'm very unhappy indeed, 12+ Hours downtime is nothing short of hosting your website hosting locally on a ZX81 with a wobbly rampack whilst attached to a rollercoaster. |
29-01-2006, 20:33
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Junior Member
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Join Date: Jan 2006
Posts: 5
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I started to use this host as it looked more reliable then my last.
Also set other up for my customers.
Now I look dad with them.
I too hope we all have not lost our website hostings after all the work and time we all put in????  |
29-01-2006, 20:52
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Member
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Join Date: Nov 2005
Posts: 46
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I've noticed spot outages over the last couple of weeks... if this was the cause - and a 12hour maintenance session fixes it, then i'm happy.
annoying - yes.
bad customer service - not really if they fix the problem.
better to have a working system than a broken system , surely?
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29-01-2006, 21:06
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Junior Member
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Join Date: Jan 2006
Posts: 18
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Quote:
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Originally Posted by Jester
better to have a working system than a broken system , surely?
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Very true  But has been down a very long time though  |
29-01-2006, 21:06
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Junior Member
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Join Date: Oct 2005
Posts: 16
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Server will be up soon
Hello,
The server is up and Restoring the Data which we will finish soon. And there will be no data loss. So nothing to worry.
Regards,
Martin,
Support Team,
http://eukhost.com |
29-01-2006, 21:06
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Junior Member
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Join Date: Jan 2006
Posts: 18
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Re: Server will be up soon
Quote:
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Originally Posted by Martin
Hello,
The server is up and Restoring the Data which we will finish soon. And there will be no data loss. So nothing to worry.
Regards,
Martin,
Support Team,
http://eukhost.com |
Oh thankgod 
Thanks mate for letting us know |
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