Liverpool - problems?

[eUKhost.com]

Originally Posted by RSVEcosse

Apologies for jumping straight into this thread, but please do not go down this route and remove the Tech Support section of the forum.

I feel that would be a backwards move guys, and would implore you think seriously about this before doing so.

Yes, support tickets need to be opened for tech issue, but a hosting company without a tech support section of a forum would be a bad move, IMHO, and I'm sure I'm not the only one to think this.

We have separated all technical support departments now and thread notifications are sent to respective departments only. Previously all notifications were sent to support[@]eukhost.com due to which windows department never got notifications of threads initiated by windows hosting customers nor did vps or dedicated server team got any new thread notifications.

No one from our support team answered Nigel's threads as his account is hosted on windows server and notifications were sent to cpanel support team. Things should be perfect now as threads opened in respective forum will get fast response from respective support team.

[RSVEcosse]

Ahhh.....right.

Thanks for clearing that up Mark.

I thought you meant you were going to remove the entire Tech Support section from the actual message boards here.

[eUKhost.com]

Originally Posted by RSVEcosse

Ahhh.....right.

Thanks for clearing that up Mark.

I thought you meant you were going to remove the entire Tech Support section from the actual message boards here.

Initially I did think so but then I managed to cool down and found better solution to sort this problem. Hopefully customers will open new threads in respective forum as new thread notifications sent to wrong department will result in delayed response.