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Your forum announcement here! |
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15-11-2007, 16:13
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Premium Member
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Join Date: Apr 2007
Location: Manchester, United Kingdom
Posts: 4,286
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Quote:
Originally Posted by Brian
Both great players. Best was full of himself and ruined the end of his career.
Used to love Pele too, till he recently said he wants defensive walls to be outlawed in football! What a pansy thing to say!
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Yes the thing about the defensive walls seems very strange lol. The thing that annoyed me the most is the fact he constantly went on TV like This Morning and said "I'm not drinking" then he goes in hospital and dies of multiple organ failure caused by drinking. Its a joke! |
16-11-2007, 07:20
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Quality Assurance
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Join Date: Sep 2007
Posts: 452
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George Best - An Enigma , A Flawed Genius . . .
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NickG
Quality Assurance & Analysis
EMAIL & MSN : nick@eukhost.com
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16-11-2007, 14:29
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Premium Member
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Join Date: Nov 2005
Location: New Mexico
Posts: 584
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His son seems to be living well leeching off of his fame though.
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16-11-2007, 17:35
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Premium Member
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Join Date: Apr 2007
Location: Manchester, United Kingdom
Posts: 4,286
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Quote:
Originally Posted by Brian
His son seems to be living well leeching off of his fame though.
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Well he's only following the example of his ex wife lol  |
01-12-2007, 16:02
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Senior Member
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Join Date: Mar 2007
Posts: 160
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liverpool broken again today.
Need to invest in a new pair of shoelaces maybe?
win11.eukdns.com returned (NORECORDS)
win12.eukdns.com returned (NORECORDS)
Ticket submitted - again we wait - Once again emails are lost, delayed, returned... Having to revert to gmail and (dare I say) yahoo mail - both free services. Thinking why am I paying for something when the free versions are so much better????
Last edited by Nige : 01-12-2007 at 16:21.
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01-12-2007, 19:07
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,048
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Quote:
Originally Posted by Nige
liverpool broken again today.
Need to invest in a new pair of shoelaces maybe?
win11.eukdns.com returned (NORECORDS)
win12.eukdns.com returned (NORECORDS)
Ticket submitted - again we wait - Once again emails are lost, delayed, returned... Having to revert to gmail and (dare I say) yahoo mail - both free services. Thinking why am I paying for something when the free versions are so much better????
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There's nothing wrong with DNS of Liverpool. please check http://private.dnsstuff.com/tools/dn...nter****.co.uk for more information.
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A bunch of Sheep led by a Lion is better than a bunch of Lions led by a Sheep.
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01-12-2007, 19:37
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Senior Member
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Join Date: Mar 2007
Posts: 160
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Mark,
At the time that I posted THERE WAS something wrong with Liverpool. Or at leat with my domain.
The entries in my previous post were pasted directly from the OpenDNS error page that I received when I tried to access my site earlier - 3 hours before your post.
It's really not helpful for eukhost to be so defensive - "nothing wrong here - must be your fault". - Especially so long after the original post!
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01-12-2007, 20:08
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,048
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Quote:
Originally Posted by Nige
Mark,
At the time that I posted THERE WAS something wrong with Liverpool. Or at leat with my domain.
The entries in my previous post were pasted directly from the OpenDNS error page that I received when I tried to access my site earlier - 3 hours before your post.
It's really not helpful for eukhost to be so defensive - "nothing wrong here - must be your fault". - Especially so long after the original post!
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Our Support Staff answers forum threads only once they are done with chats and tickets. We've never advertised our forum to be our main support center. Forum is mostly used by members to discuss coding related things and other technical questions which may get some assistance from other customers with similar requirements.
We will remove "Technical Support" forum soon as it seems to be used for ranting rather than discussion.
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UK Web Hosting || Business Hosting || eUKhost Knowledgebase
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A bunch of Sheep led by a Lion is better than a bunch of Lions led by a Sheep.
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01-12-2007, 20:19
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Senior Member
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Join Date: Mar 2007
Posts: 160
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What's that got to do with it? I Posted the error messages from OpenDNS INTO A TICKET BEFORE I posted on this forum.
I mentioned absolutely NOTHING about support staff answering forum posts AT ALL in these posts. The 3 hours remark related to the fact that you were saying that there was nothing wrong with liverpool - and you were checking liverpool 3 hours AFTER I'd SUBMITTED A TICKET.
Again, you're getting very, very defensive, aren't you?
Why is my crtitcism of your posts considered ranting?
Sure, close the Technical Support forums - that always works doesn't it? Solve the problems by silencing the critics!
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01-12-2007, 20:24
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,048
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Quote:
Originally Posted by Nige
What's that got to do with it? I Posted the error messages from OpenDNS INTO A TICKET BEFORE I posted on this forum.
I mentioned absolutely NOTHING about support staff answering forum posts AT ALL in these posts. The 3 hours remark related to the fact that you were saying that there was nothing wrong with liverpool - and you were checking liverpool 3 hours AFTER I'd SUBMITTED A TICKET.
Again, you're getting very, very defensive, aren't you?
Why is my crtitcism of your posts considered ranting?
Sure, close the Technical Support forums - that always works doesn't it? Solve the problems by silencing the critics!
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I have monitoring logs which show that there was absolutely nothing wrong with DNS service on Liverpool. It was your domain only which had problem and it must have been due to plesk automatic update which didn't like those TXT records. I've had a word with Martin and he said he had no clue why those records were accepted last week and why plesk said no to those this week.
He did what was required for your website last week and again this time he did what was needed to make your website work without DNS errors.
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A bunch of Sheep led by a Lion is better than a bunch of Lions led by a Sheep.
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01-12-2007, 20:33
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Senior Member
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Join Date: Mar 2007
Posts: 160
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As per my post in the other thread, I'll stay put for 2 days - But the core problem here is that it's eukhost's job to understand why these things happen. You may not always know exactly why things go wrong, but for the services that you provide as part of your core business activity to repeatedly fail, and your only answer is "no clue" is not very good procedure.
As I've said elsewhere, eukhost seem to be continually firefighting - rushing to sort a problem here, only to create another on the way to the scene, only to then break something else on the way back.
It's not a good way to run a business. Even if you actually are firemen!
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01-12-2007, 20:56
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,048
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Quote:
Originally Posted by Nige
As per my post in the other thread, I'll stay put for 2 days - But the core problem here is that it's eukhost's job to understand why these things happen. You may not always know exactly why things go wrong, but for the services that you provide as part of your core business activity to repeatedly fail, and your only answer is "no clue" is not very good procedure.
As I've said elsewhere, eukhost seem to be continually firefighting - rushing to sort a problem here, only to create another on the way to the scene, only to then break something else on the way back.
It's not a good way to run a business. Even if you actually are firemen!
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There is no way for us to monitor every single website hosted on our servers. We monitor services and if any service goes down then we take steps immediately. In this case plesk update messed up your domains zone file as it had custom TXT records and no one could have made any predictions that this could happen.
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A bunch of Sheep led by a Lion is better than a bunch of Lions led by a Sheep.
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02-12-2007, 11:00
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Premium Member
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Join Date: May 2006
Location: Cambridgeshire
Posts: 361
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Quote:
Originally Posted by eUKhost.com
Our Support Staff answers forum threads only once they are done with chats and tickets. We've never advertised our forum to be our main support center. Forum is mostly used by members to discuss coding related things and other technical questions which may get some assistance from other customers with similar requirements.
We will remove "Technical Support" forum soon as it seems to be used for ranting rather than discussion.
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At risk of thread hi-jacking (this may be better split into a separate thread) I would prefer that forum remained as at times it can be handy. However I think it would be better if it was re-named "Shared Hosting", as since it was set up additional forums were created for reseller + VPS + dedicated. Re-naming it might also remove some confusion as it no longer suggests its the place to go for technical help (though a pinned topic pointing to LiveChat & Tickets might be useful) and help get people to post in the most appropriate thread. On a related note the 'PHP' and 'MySQL' perhaps could do with losing the "Hosting" bit off the forum names. |
02-12-2007, 12:36
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,048
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Quote:
Originally Posted by Eidolon
At risk of thread hi-jacking (this may be better split into a separate thread) I would prefer that forum remained as at times it can be handy. However I think it would be better if it was re-named "Shared Hosting", as since it was set up additional forums were created for reseller + VPS + dedicated. Re-naming it might also remove some confusion as it no longer suggests its the place to go for technical help (though a pinned topic pointing to LiveChat & Tickets might be useful) and help get people to post in the most appropriate thread. On a related note the 'PHP' and 'MySQL' perhaps could do with losing the "Hosting" bit off the forum names.
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please check and let me know if it looks good now 
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A bunch of Sheep led by a Lion is better than a bunch of Lions led by a Sheep.
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02-12-2007, 13:16
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Premium Member
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Join Date: May 2006
Location: Cambridgeshire
Posts: 361
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I wonder if the first four forums in technical support...
- Linux cPanel Shared Hosting
- Windows Plesk Shared Hosting
- cPanel - WHM Reseller Hosting
- Windows Plesk Reseller Hosting
...would be better renamed as...
- Linux Shared Hosting (cPanel)
- Windows Shared Hosting (Plesk)
- Linux Reseller Hosting (cPanel/WHM)
- Windows Reseller Hosting (Plesk)
...as personally I find the titles a bit messy sounding, and slightly confusing on the eye. The other forums in this section seem fairly clear and self-explanitory.
Finally (for now) I wonder whether the 'eUKhost Hosting Services' forum has become slightly obsolete. At a quick glance many of the topics would be (better) suited to other forums such as pre-sales, testimonial, and linux shared hosting.
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02-12-2007, 13:23
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Senior Member
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Join Date: Mar 2007
Posts: 160
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Quote:
Originally Posted by eUKhost.com
There is no way for us to monitor every single website hosted on our servers. We monitor services and if any service goes down then we take steps immediately. In this case plesk update messed up your domains zone file as it had custom TXT records and no one could have made any predictions that this could happen.
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Fair enough - I totally understand that nobody can entirely predict what will happen with technology.
However, my point remains that you implemented a custom TXT record to solve a problem, that implementation caused another problem, and so you just remove the TXT record without any analysis of what went wrong and why.
As I've said before, this is reactive firefighting, not effective network management.
Anyway, I'm done now. You're correct that these forums are no place to discuss technical problems. I waste enough of my time trying to determine what's gone wrong next without having to go around in circles here. From now on, you'll be pleased to hear, I'll be taking Thomas's honourable route and not posting here anymore.
The next time I have a problem, then it will be tickets only. And the next time I get a ticket that says "nothing wrong here" or "please give us the username and password of the mailbox" (regardless of the nature of the problem), then I'll close my account immediately without further discussion.
My recent experience suggests that day will not be long in coming!
Thanks
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02-12-2007, 14:45
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,048
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Quote:
Originally Posted by Eidolon
I wonder if the first four forums in technical support...
- Linux cPanel Shared Hosting
- Windows Plesk Shared Hosting
- cPanel - WHM Reseller Hosting
- Windows Plesk Reseller Hosting
...would be better renamed as...
- Linux Shared Hosting (cPanel)
- Windows Shared Hosting (Plesk)
- Linux Reseller Hosting (cPanel/WHM)
- Windows Reseller Hosting (Plesk)
...as personally I find the titles a bit messy sounding, and slightly confusing on the eye. The other forums in this section seem fairly clear and self-explanitory.
Finally (for now) I wonder whether the 'eUKhost Hosting Services' forum has become slightly obsolete. At a quick glance many of the topics would be (better) suited to other forums such as pre-sales, testimonial, and linux shared hosting.
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done. Technical Support forum is sorted now but I need some time to sort "eUKhost Hosting Services" forum as it has many threads which should belong to all different categories.
__________________
UK Web Hosting || Business Hosting || eUKhost Knowledgebase
Toll Free : 0808 262 0255 || MSN : mark @ eukhost.com || AIM : eukmark
A bunch of Sheep led by a Lion is better than a bunch of Lions led by a Sheep.
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02-12-2007, 15:00
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Chief Marketing Officer
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Join Date: Sep 2005
Posts: 4,048
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Quote:
Originally Posted by Nige
The next time I have a problem, then it will be tickets only. And the next time I get a ticket that says "nothing wrong here" or "please give us the username and password of the mailbox" (regardless of the nature of the problem)
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Thats the only reason I keep on saying "We are improving and we will keep on improving". If you don't complain then who else should we expect to find our shortcomings ?
Our staff member who replied to that ticket has completely changed now and no other staff member has repeated such mistake from last 2 months. Your feedback is helpful and we have always appreciated it
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UK Web Hosting || Business Hosting || eUKhost Knowledgebase
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A bunch of Sheep led by a Lion is better than a bunch of Lions led by a Sheep.
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Great Opportunity :: Join our Affiliate Program for FREE and earn 20% commission on each referral.
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02-12-2007, 19:44
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Senior Member
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Join Date: Mar 2007
Posts: 318
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Quote:
Originally Posted by eUKhost.com
We will remove "Technical Support" forum soon as it seems to be used for ranting rather than discussion.
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Apologies for jumping straight into this thread, but please do not go down this route and remove the Tech Support section of the forum.
I feel that would be a backwards move guys, and would implore you think seriously about this before doing so.
Yes, support tickets need to be opened for tech issue, but a hosting company without a tech support section of a forum would be a bad move, IMHO, and I'm sure I'm not the only one to think this.  |
02-12-2007, 19:59
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Premium Member
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Join Date: Mar 2007
Location: 127.0.0.1
Posts: 1,137
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Quote:
Originally Posted by RSVEcosse
Apologies for jumping straight into this thread, but please do not go down this route and remove the Tech Support section of the forum.
I feel that would be a backwards move guys, and would implore you think seriously about this before doing so.
Yes, support tickets need to be opened for tech issue, but a hosting company without a tech support section of a forum would be a bad move, IMHO, and I'm sure I'm not the only one to think this.
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There are now the individual categories if you need any technical help. It should help make the forum a little more organised.
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Regards,
Josh Hold
eUKhost Blog: Over 1000 Computer Related Articles to Sink Your Teeth Into!
Super Moderator 
I'm only a moderator, and do not work for eUKhost in any way. Opinions expressed by me are mine only, and do not reflect those of either eUKhost or any company that may be listed above.
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