Merlin is Down - Page 3 - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**megaboost** · #41 (**permalink**) 10-01-2008, 13:18

Quote:

Originally Posted by Firejack

Is it just me. Or does this look like a rollback. The pages on my site working at the moment are out of date??

Mine is the same m8. Just got onto live chat and they say mine will be back to normal in about 25 mins

(Is it just me or does EUK seem to be having more probs since the last migration of servers?)

Just my opinion but has anyone else noticed that?

**eUK-Nick** · #42 (**permalink**) 10-01-2008, 13:22

Just explained this in a previous post...

The data which has been uploaded at the moment is a little old. The newest data would be synced & would be online in the next few hours. This intermediate step was taken to avoid total downtime on the server.

Alex P is working on this along with his team. All the data is safe.

**rhino** · #43 (**permalink**) 10-01-2008, 13:26

Quote:

Originally Posted by eUK-Nick

Please create a ticket & give me the ticket number please.

OK ticket raised, is this the number: [ #OSV-80013-284 ]

**Rambo** · #44 (**permalink**) 10-01-2008, 13:26

you maybe explaining it but we seem to be getting told different things by the live support and also on the phone so think you lot need to get together and bang heads and atleast come up with the same solution.this has been down for about 6 hrs today and about 4 hrs last night thats 10 hours customers have been going without the service they paid for.I've had 7 months of hell with this host and if things dont improve rapidly in my remaining months i will take my money elsewhere.

**megaboost** · #45 (**permalink**) 10-01-2008, 13:26

So then please tell me why Kevin on live chat had just told me 25mins and all my data will be back to 100% working status, if that is not the case then why are we wrongly informed.

**s_vekaria** · #46 (**permalink**) 10-01-2008, 13:30

Is this really just eukHost or are all shared hostings vulnerable to these problems...

eukHost just seem totally lost on how to put across a true and united message!

**megaboost** · #47 (**permalink**) 10-01-2008, 13:31

Quote:

Originally Posted by s_vekaria

Is this really just eukHost or are all shared hostings vulnerable to these problems...

eukHost just seem totally lost on how to put across a true and united message!

Here Here! Well said.

**Rambo** · #48 (**permalink**) 10-01-2008, 13:34

was told on the phone my site would be back up within 5 minutes guess what still not up if anyone can can you please get my site back on www a2z-gamerz-elite.co.uk

**eUK-Nick** · #49 (**permalink**) 10-01-2008, 13:39

I would like to clear the confusion prevalent here a bit.

The data which has been uploaded at the moment is a little old. The newest data would be synced & would be online in the next four hours. This intermediate step was taken to avoid total downtime on the server. The HDD in use is a new one. We have the latest data on another server.

This would be synced to the new HDD on Merlin. That is the reason we have asked for 4 hours. All the data is safe. It has to be synced, which is under process at the moment. Thank you all for your patience.

I hope I have cleared the doubts.

**Rambo** · #50 (**permalink**) 10-01-2008, 13:41

not bad then so thats 14 hours in 2 days then good customer service here.why dont you try just getting my site up even on the old one till its sorted back to how it should be.

**Firejack** · #51 (**permalink**) 10-01-2008, 13:42

Quote:

Originally Posted by eUK-Nick

The data which has been uploaded at the moment is a little old. The newest data would be synced & would be online in the next few hours. This intermediate step was taken to avoid total downtime on the server.

Alex P is working on this along with his team. All the data is safe.

Ok that makes sense then with what I'm seeing. I would of preferred further downtime until everything was 100% up to date. Right now my site is useless as it running all kinds of old settings that will be doing more harm then good.

Ticket number: #GIT-72821-518

I'll go disabled my site until the correct data is online.

**eUK-Nick** · #52 (**permalink**) 10-01-2008, 13:44

Quote:

Originally Posted by s_vekaria

Is this really just eukHost or are all shared hostings vulnerable to these problems...

eukHost just seem totally lost on how to put across a true and united message!

Hi there,

The confusion has been cleared. i apologize for any mixups caused.

**megaboost** · #53 (**permalink**) 10-01-2008, 13:56

Ok thanks for keeping us updated but are we as customers to eukHost, going to be compensated for all the downtime? and surely you should have a system where you can temporarily transfer customers to another server to make sure there's no downtime at all (Surely that makes sense).

I'm into my 2nd year with eukHost and quite frankly since the last migration I've never known so many problems, so you can understand why I and so many others paying customers are frustrated with the downtime.

Surely the customer should be paramount or are we just another drop in the eukHost bank account.

**WelshTom** · #54 (**permalink**) 10-01-2008, 14:38

Let me just clarify a few points.

In August 2007, all accounts were transferred onto new nodes (Q6600 specification) - and since then, the problems have been kept to a bare minimum.

On a very rare occasion, (such as today), there are certain problems which cause downtime, however, I can assure you this is a one-off.

eUKhost have already stated they are planning on changing certain hardware within the server to ensure stability throughout, and we kindly ask for your patience while we go through this process.

I am sorry for any inconvienence that has been caused - but these things do happen. Not just with eUKhost, but with *any* webhost.

eUKhost are taking preventitive methods to ensure events like this do not occur. eUKhost has already had vendor inspections due to hardware failures, and I do believe this is ongoing.

**megaboost** · #55 (**permalink**) 10-01-2008, 17:26

Quote:

Originally Posted by szirtest

Great, very happy to hear that.
So why has my site been down all day then (and still is)? I'm a business customer and was referred to this thread by the online chat person.

I think I can hear another excuse coming in a post soon.......Wait for it szirtest.

I've been waiting for my restoration of just 42mb to complete my site restoration since before my post at 14:26 and since then only had about 19mb of that restored and that was only because I went onto live chat and asked what was going on.

This is appauling customer service to say the least and I will not be recommending this host to anyone in the near future.

(One very disgruntled and totally Unhappy customer that feels fobbed off everytime he is on with live support)

**eUK-Nick** · #56 (**permalink**) 10-01-2008, 17:32

Quote:

Originally Posted by megaboost

I think I can hear another excuse coming in a post soon.......Wait for it szirtest.

I've been waiting for my restoration of just 42mb to complete my site restoration since before my post at 14:26 and since then only had about 19mb of that restored and that was only because I went onto live chat and asked what was going on.

This is appauling customer service to say the least and I will not be recommending this host to anyone in the near future.

(One very disgruntled and totally Unhappy customer that feels fobbed off everytime he is on with live support)

As per our live chat conversation, I had explained the fact that the sites are all being restored one by one to the newest data. This is done by the server automatically. There is no way we can skip the listing or force it manually, especially just after an FSCK.

I would request you to be a little more patient.

**szirtest** · #57 (**permalink**) 10-01-2008, 17:36

Okay, appears there was a mistake in set-up so I was on the wrong server instead of business server (I kinda guessed this might of happened). eUK are sorting this as we speak and offered the necessary repriations to me. I'm happy with the quick response and am satisfied that this is being sorted.

**jc8654** · #58 (**permalink**) 10-01-2008, 17:37

I can sort of see where you're coming from Megaboost however I will say that although this may seem bad to you, there are many hosts who provide a far worse service. They would have left you entirely in the dark today about what was going on. At least eUKhost have worked on this and got the server back online and will still be working on it at the moment if there are any problems.

With restorations, the problem is no-one person on the server is more important than any other and as such, it's not fair to restore one accounts before another. If there are 100 accounts, each of 42MB, then that's over 4GB worth of data needing to be transferred. And if it's a faulty hard drive, that will take time.

I can completely understand your frustration but I can promise you, this is one of the best hosts out there. When a problem arises, they do fix it as fast as they can. If you don't want to go via livechat, try using email support as if necessary, it can then be passed onto higher level admins.

**Rambo** · #59 (**permalink**) 10-01-2008, 17:41

Quote:

Originally Posted by eUK-Nick

This would be synced to the new HDD on Merlin. That is the reason we have asked for 4 hours. All the data is safe. It has to be synced, which is under process at the moment. Thank you all for your patience.

I hope I have cleared the doubts.

whats happend to the 4 hours nick think you need to crawl back under your rock as your digging yourself a very deep hole and the more you post the bigger it gets.i spoke to marcus for well over an hour today on live chat and atleast he can have the nerve to tell me its taken over 5 hours to 40% of the restoration and that was at 5pm ish so in my eyes another 60% wont be done in under an hour going by your clock.think the biggest problem nick is your constant lying of the time capacity the job was gonna take.its gonna be well after 10pm tonight guys before your website is fully restored so i'd like to aploigise on behalf on eukhost for your troubles seeing nick seems to not the bottle to tell the paying customers of eukhost the truth.

**jc8654** · #60 (**permalink**) 10-01-2008, 17:45

Quote:

Originally Posted by Rambo

whats happend to the 4 hours nick

If there has been a hard drive fault, this would explain the increased time. Even tech support engineers are not able to predict the future to give exact times on data transfers for hardware and as such, cut them some slack! They're doing it as fast as they can.