Dear Customers,
There appears to be a network issue at the London Internet Exchange.LINX is where the majority of UK ISPs and content providers connect to each other and exchange traffic. There was a significant problem earlier today at approximately 14:55 which affected LINX, and can be seen at their public traffic statistics by the graph dropping from the usual levels:
https://www.linx.net/pubtools/trafficstats.html
Our network is designed to close down connections that have problems via the BGP protocol, which is what happened. Traffic is then automatically re-routed over other connections. The network resiliency happened as designed and traffic continued to flow as normal.
There is a considerable amount of network disruption at other UK providers as a result of this problem at LINX, but our service is not affected by this. If you use certain UK providers to connect to us you may see performance adversely affected and also packet loss; this is a problem at the provider/LINX end rather than EUKHOST.
network issue at LINX 18/05/2008
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