OS Reinstallation on 64.38.28.242

[malvarlin]

My database is empty or corrupt.
My tickets have disappeared.
Nobody seems to care.

[welshylad]

No less than 3 hours after my website hosting is restored it is again showing Service Unavailable.

What are the experiences of everyone else?

[Allufrio]

try nothing works - as if I didn't even have a business!

[welshylad]

Does anyone know the the location of the support for eUKHost?

[eUKhost.com]

Originally Posted by Acciaccatura

ASP.NET issues fixed, many thanks. I've just got one small issue with traffic/disk space for my second domain still being reported as limited to 0 B, but other than that, everything's as it was.

You need to reduce quota of your other domain name as the complete space and bandwidth assigned to your account is allocated to your other domain name and the one which is showing 0 kb quota need some space and bandwidth from the main domain.

[Acciaccatura]

I see, it's slightly different to the previous Plesk setup. Other than that, I am restricted to having 6 domains, which isn't a problem for me right now, but could be in the future, so if this could be changed, that would be great.

Everyone needs to stop giving the support guys such a hard time. Accidents do happen and I'm sure lessons were learned and steps are being taken so this doesn't happen again.

Thanks for your help.

[eUKhost.com]

Originally Posted by Acciaccatura

I see, it's slightly different to the previous Plesk setup. Other than that, I am restricted to having 6 domains, which isn't a problem for me right now, but could be in the future, so if this could be changed, that would be great.

Everyone needs to stop giving the support guys such a hard time. Accidents do happen and I'm sure lessons were learned and steps are being taken so this doesn't happen again.

Thanks for your help.

Yes. We have learnt our lessons. We have accepted this challenge put up by plesk and windows and we have accepted it. We have given target to our windows system admins to implement auto restoration on one of our development server and they have been given time frame till the end of next week to come up with a solution. They will be given a messedup drive for restore.

To stay on safer side till this gets implemented we have configured network mirrored drives on the windows server which will update only once a week. RAID drives get updated constantly so incse of virus or anything on main drive would also remain infected. Its better to have drives on network synced manually once a week and that would be an ideal disaster recovery plan for windows.

[2rsGarry]

To eUKhost

After this mornings escapade of disappointment, i went away from the system in the hope that by my return this evening something may have changed. HOW WRONG I WAS!!

After my posting of thanking you for a partial resolution to www. ukleadsharvest.co.uk except the database was missing, I have since noticed and received emails from Mark advising me that my other 3 domains have been set up. WRONG again.

Now trying to access: www. firstmortgagemanagement.co.uk
www. firstmortgagemanagement.com and www. firstsecuredloans.co.uk i am shown an error 403 advising me that I do not have permissions to view my own website hostings.

Also after re setting up my email accounts for all my domains, it was great to see the emails at least starting to come back through. Some not so nice and some with customers saying goodbye, your service stinks.

What happened to the past 2 days of e-mails that we on this forum have been advised would be restored as they where still being received ok by the mailserver even though the server was down? or are eUKhost telling me that i did not receive any emails over the past two days?!

I am sure that everyone at eUKhost is working there hardest to get this situation sorted, but unfortunately for myself and I am sure others the compensation offer provided of a years free hosting gives me little comfort compared to the cost of this breakdown to our business's due to the non prepared backup plan that now seems will be worked on in case this happens again.

It's a very silly question as I am sure the answer will be "Give us a little more time" "1 to 2 hours more" "working on it right now" but does anyone have an exact time scale of when your customers website hostings, stored on your servers will be fully operational and back to how they where on Friday evening with no asp problems, no databases missing, no emails missing.

Thats all I am asking, is an honest answer from you guys rather than being fed the same non committal replies.

[netequette]

I have watched this thread over the last couple of days and can feel every body’s pain eukhost and customers alike. I don’t have a windows account with eukhost and for one very good reason.

WINDOWS I mean common guys give eukhost a brake here, I am guessing that you all have data that is mission critical to your business and as such you as the customer should have backup plans of your own and not be leaving it in somebody else’s hands. Quotes like

As soon as I have FTP access again I am going to do a back up of all the data I’ve not got and I'm off

are laughable at best, if your data is that important you should already have a local backup copy.

Ive been in this business to long to make empty promises and guarantees, the only thing I can guarantee is that one day something will go wrong and when it does go wrong it is likely to be a bigger mess if it goes wrong on a windows server.

Don’t doubt anything eukhost are saying to you and just let them get on with the job at hand, if you keep submitting tickets about the same issues its only going to take somebody away from the restoration of the server.

Yes I agree with everybody it has taken far to long to get this problem sorted but I will bet you this sort of thing will never ever happen again at eukhost as it will be a tough lesson learnt. Incidents like this have the potential to cripple a business and send it under.

Although very hard to do right now maybe you should think about the many times eukhost have come to the party and bent over backwards or gone that extra mile to offer help and assistance.

Lastly be nice to everybody when in business as the little people you meet on the way up the corporate ladder are the same people you will meet on the way down it if things go wrong.

[eUKhost.com]

Thanks netequette !

No one gives importance to backup untill and unless you loose £££'s due to data loss. We have been through such phase before couple of years as we never understood importance of backup in initial stages of business and once we lost data due to a stupid mistake of the datacenter guys ( formatted primary drive without our permission ) we understood what difference it makes when you dont have backup.

Here we have full backup of data and databases of all customers and we have multiple copies of backup but it took some time for restoration as plesk restore function gave n number of errors which could have taken few more days to be sorted.

I am equally good with windows like our other system admins but this thread never allowed me to do anything else. Those who messaged me on MSN expected quick solution but that didnt happen as management of resources in such situation is real test and one thing you learn is that never allow anything similar to happen again.

[sprint66]

Another thing I would like to add. My last hosting company messed up big time, but the didn't respond at all with messages saying they were trying to sort things out. Also your ranting messages here would have been removed, so it could be worse. It was all very frustrating, and it lost me business, but it does happen. At least eUkHost are learning from it, and will no doubt improve their services as a result..

Chris

[daledavies]

What you guys are saying is true. I am one of those who is guilty of being a little "hot headed" and for that I must appologise, these things always seem to happen at the most critical of times, I am not usually one to be rude.

The support has been very prompt given the situation, I can understand how the sheer volume of support requests can over stretch resources and can be a real test to the managent skills of those involved.

Although it didnt feel like it at the time when I was waiting at my desk for my website hostings to come back online, the support at eukhost is excellent and extremely prompt in most normal situations. I would like to thank everyone involved in get things back on track.

[2rsGarry]

PM Sent in respect of current status of website hostings as requested.

[eUKhost.com]

Originally Posted by 2rsGarry

PM Sent in respect of current status of website hostings as requested.

Your PM has ben received and forwarded to our CRO. He is personally dealing with it so it should be sorted shortly.

[eUKhost.com]

After all this problems with Plesk we have finally found a best solution for windows platform. I have personal experience with all windows control panel and the only control panel that worked smoothly for months and more than a year without any errors was winpanel. Winpanel was a clone of hostingcontroller and development of winpanel was suddenly stopped for no reason.

We were notified that we wont get any support for any problems that would occur with winpanel and we had no option but to migrate to plesk. Plesk has good features and funtionalites but backup / restore function of plesk is very poor and incase of such situations plesk would be good enough to damage our reputation.

We have installed hostingcontroller on our new UK based servers and all the included functionalities seem to be better than what comes with cpanel ( linux control panel ).

I have started a new thread to give brief overview of featrues and supported softwares in hosting controller. You can take a look at Features of Hosting Controller for more information. Resellers should have a smile on their faces after reading this thread as hostingcontroller will provide them with multiple payment gateway support, domain registration automation and new signups automation. If you combine our free templates, domain reseller account and hosting controller then you wont need to pay a single penny extra to run and grow your web hosting business.

[daledavies]

So would you say this is better than plesk for both parties (us and you)? I like the automation for new signups, something I was wondering how was done.

[daledavies]

can somebody quickly check the time on the server Im using please? I think its still incorrect, but got no way of checking for sure, gonna have to upload a clock or something!

Thanks

[eUKhost.com]

Time settings have been modified as per your request.

Hosting Controller would be the best option for you as well as eukhost as you wont face any problems that you had with plesk and backup / restore functionalities would help us to give you better service.