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Old 29-06-2007, 12:26
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Default Server Maintenance process

We will be performing a maintenance process on our servers which will last for about 10 minutes and during this time, the servers will lose network connectivity as the switch will be rebooted. This maintenance is to reboot the edge switch. The switch requires a reboot in order to upgrade to the latest firmware available.

We apologize for the inconvenience caused, please do not hesitate to contact us if you have any queries regarding this maintenance process.
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Old 29-06-2007, 14:43
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I assume that this has already been completed by now then?
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Old 30-06-2007, 02:09
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Quote:
Originally Posted by Ryan View Post
We will be performing a maintenance process on our servers which will last for about 10 minutes and during this time, the servers will lose network connectivity as the switch will be rebooted. This maintenance is to reboot the edge switch. The switch requires a reboot in order to upgrade to the latest firmware available.

We apologize for the inconvenience caused, please do not hesitate to contact us if you have any queries regarding this maintenance process.
Actually, 10 minutes is pretty great compared to other hosts.

When I was with yahoo,

They took an hour to do that!

But you guys rock! Only 10 minutes.

Peace Out!

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Old 01-07-2007, 16:36
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Originally Posted by thug4life View Post
Actually, 10 minutes is pretty great compared to other hosts.

When I was with yahoo,

They took an hour to do that!

But you guys rock! Only 10 minutes.

Peace Out!

Yes, its great to be informed of it however short it is just so support doesn't get flooded with tickets saying websites are working when it is scheduled maintenance. I assume it is all completed now anyway and yes 10 mins is a good amount of time for it to take .
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Old 23-07-2007, 12:03
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Quote:
Originally Posted by Ryan View Post
We will be performing a maintenance process on our servers which will last for about 10 minutes and during this time, the servers will lose network connectivity as the switch will be rebooted. This maintenance is to reboot the edge switch. The switch requires a reboot in order to upgrade to the latest firmware available.

We apologize for the inconvenience caused, please do not hesitate to contact us if you have any queries regarding this maintenance process.
I might be considering signing up for your domain hosting.

Do you guys provide trials?

Thanks a lot.

Best Regards

Younes
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Old 23-07-2007, 12:12
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Originally Posted by newYounes View Post
I might be considering signing up for your domain hosting.

Do you guys provide trials?

Thanks a lot.

Best Regards

Younes
We do not offer free trials on any of our hosting plans but we have a 30 Day Money Back Guarantee on all our plans except Dedicated Servers.
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Old 24-07-2007, 10:29
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We do not offer free trials on any of our hosting plans but we have a 30 Day Money Back Guarantee on all our plans except Dedicated Servers.
Yes, so just sign up and if you don't like it you can cancel it so it is effectively a free trial!

What plan you thinking of getting Younes?
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Old 24-07-2007, 10:31
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Quote:
Originally Posted by DPS Computing View Post
Yes, so just sign up and if you don't like it you can cancel it so it is effectively a free trial!

What plan you thinking of getting Younes?
Don't expect him to sign up - he can't even afford a domain. He most likely only wants a trial so that he can get in and start hacking and bashing.
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Old 24-07-2007, 10:36
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Don't expect him to sign up - he can't even afford a domain. He most likely only wants a trial so that he can get in and start hacking and bashing.
Well I do have to say I am also sceptical as well. Free domains, free trials ....
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Old 25-07-2007, 04:50
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Well, utilizing the 30 days money back guarantee is not at all a bad thing. But one has to be faithful and thanksgiving to the hosting provider (eUKhost in this case) for this offer and not take disadvantages of the same by just playing around with their server's and space provided to them and then harass them by sitting on top of their head to get money back for some silly excuses which can either be fixed by a bit of ticketings and discussions with the support team. Coz (almost) all problems have a solution.
In case if it happens that their isn't a resolution for the problem(s) at all, then one can opt for a VPS or Dedicated Server, depending on their needs and budget obviously. Thee refund is finally acceptable in case none of the above mentioned things are possible to get ahead with.
Well, this is what I think should be the intentions of a good, faithful and genuine customer. Any suggestions are most welcome!
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Old 25-07-2007, 12:06
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I quite agree with you Andy. Its good to have a refund mechanism in place for genuine refunds but also obviously an eye needs to be kept out for abuse of the system that is meant to protect the customers .
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Old 26-07-2007, 22:38
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Default Shared services - Trial Periods.

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Yes, so just sign up and if you don't like it you can cancel it so it is effectively a free trial!

What plan you thinking of getting Younes?
Shared services - Trial Periods.

All I would say is if you do go for a trial, if it isnt correct then do not hesitate and get it cancelled and make use of the money back guarentee assuming they will actually honour it.

I joined and in the first month just as they promised give it a try and all, the load avg on the server was very high, and would go up to over 10 very regularly, and this was during uploading some of my stuff, I found that this was regular even though i was receiving no traffic as domain names not working etc and propogating, it did die down a bit, and i put it down to being a one off, it would die down to about 3-4 but did find it would still go up on occassions. I wrote a logging file exectuted by cron that would log load avg and details of the server for my information. I had complained about the load average being high and after writing the logging script i had logged averages as high as 80 on the server, but this wasnt all the time, it just seemed to be certain times and could last a couple to three hours.

I should have cancelled and took my money back like the guarentee said. Although i have tried to log data to ensure it wasnt me which i knew it wasnt as i had hardly anyone on my website at the times during the high activity. I would also stop things from working, services such as sending a web page email and such like if the load avg was ever to go over 10. I have now been blamed for the server going over 20 as they say its due to my logging script which runs every 1 minute which cant possibly be true. Also my website stop running certain things if the server goes over 4 and shutting down stuff at 10 just to help improve performance on the server. I have been very responsible to others on the shared server, my websites dont receive much traffic and cant see what on earth my websites would be doing to be responsible for load averages over 20 and as high as 80.

All I have seem to have done is to put myself in the frame for having a logging script that executes every 1 minute appending load avg information to a text file for my information. My websites dont get much traffic or visitors i work during the day at my place of work, and the hogger responsible for creating the high load avg during certain times and certain operations only known to them that seems to last for about 2-3 hours has only but focused attention on me as the suspect. Because i have fallen out with one of the admin staff they suspended my account as they didnt like how i was talking to them cos i was trying to explain what the cron job did and that it was not possible for it to cause the server load avg to go over 20 which they claimed it was. The server was never over 20 all the time although my logger did log all the time every 1 minute but somehow i have got the blame for this, even though over 10 only basic load avg logging takes place as i wanted to see how high the load avg went.

You have 30 days to find out what the performance of the server is like, it took me between 7 and 14 days as tranferring the domains took a week and then propogation also took a couple of days, to get my 2 websites working correctly which only left me 2 weeks to see how the server performed, at that time it was already obvious that the average was between 3-5 and that at certain times and for faily long periods it would rocket up to over 10 and stay there for some time between 10 and 20 and sometimes over 20 and as high as 80.

I know if you join someone and the time it takes to get it up and running you often think it will be ok and persist as it is only more hassle to find somewhere else to put your websites and to then transfer the domains and data again.

After the trouble i have had and stuck on a server with someone that over loads it on accassions for long periods of time i have much regretted it. EUkHost are not good in finding culprits just like other providers are poor at finding culprits, they read logs of cron jobs executing but dont actually find out what the scripts are doing or whether they are doing anything at all due to load avg's, again the cron job would also look at db management after midnight every night, removing redundant records and optizing tables but again that was only done when the load avg was below 4, and during each mysql statement would check that the avg was below 4 otherwise it would terminate and wait to continue when the load avg was back down to below 4 before continuing, this was usually done between 1 and 1.30am as it is BST currently.

What ever i have done as an individual on a shared server to respect other users on the server it is very clear that it is not reciprocated and that there are individuals carrying out particular heavy intensive work on occasions for long periods where your websites suffer muchly and do not write their scripts with load avg in mind and the respect for other peoples websites on the same server. For whatever they were doing over the long periods it would be very easy for them to reciprocate and write their scripts to carry out their functions maintaining load avg for example below 10 respecting others on the same server so that their websites dont lock up or fall over due to the high load avg and work intensity on the server.

Its not worth the hassle. I wish i could afford a dedicated server, but I couldnt really afford it, plus it would be a waste as the server would idle most of the time doing very little.

My websites have very little traffic and visitors it is a hobby to me, i run my own linux box at home although couldnt leave my machine on all day and run it as a proper server.

If the performance of the server is rather poor, dont accept it, dont hesitate i know it is hassle to get everything moved and domains transferred again, but it aint worth the hassle in the long term as you will be stuck with it for a further 11 months.

I havent known 1 provider to be good in finding culprits as they tend to look at logs not necessarily what particular scripts do or dont do, i only wish that other programmers would write their scripts in the same way as myself and ensure that load avg were montitored at all times and therefore regulating the work it had to do to ensure load avg stayed say below 10 and that other peoples websites on the same server were not affected by your work, but it seems that not all of us are as consciencious and thoughtfull, instead my log file and monitoring system has only been used as amunition against me for being the culprit.

So, if the server looks like it runs high, dont accept it, take the moneyback guarentee and find somewhere else. Until provided do find away of properly finding culprits and following it through, this will alway remain an issue.
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Old 26-07-2007, 23:26
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So, if the server looks like it runs high, dont accept it, take the moneyback guarentee and find somewhere else. Until provided do find away of properly finding culprits and following it through, this will alway remain an issue.
Hello David,

I am not able to understand why you need to run such scripts on server. Our servers have no problem even if the load remains on 10 all the time. You wont see any difference in performance unless the load goes beyond 10.

We disabled your crons as the logs proved that the server went down due to your script and you should accept the fact as we have proof of that. If you want I can post transcript of chat you had with Victor as that will make everyone know what sort of good words you know to abuse any service provider.

We didn't suspend your website nor did we make any problems for any important section of your website. Only that monitoring script was disabled which was making problems for the server.

You wont need to post such huge post in future if you trust words of people who have expertise in their department.
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Old 27-07-2007, 05:04
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I completely agree with you Mark. i.e., the reason I said ::

But one has to be faithful and thanksgiving to the hosting provider (eUKhost in this case) for this offer and not take disadvantages of the same by just playing around with their server's and space provided to them

It's not difficult to find people like Mr. Doweb, who first cast the spell of their Magical Scripts causing the server to go outta it's senses and lose it's way and then as I said further in my post ::
and then harass them by sitting on top of their head to get money back
I think such fellas/users should be given a backup of their websites and their websites should immediately be suspended or terminated (depending on the level of mess it created). And also suggest such server terrorists to get a Dedicated Server in case they want their own scripts and other stuffs to be executed on the server.
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Old 27-07-2007, 09:41
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I think Mr. DoWeb's attitude is disgusting. First to go and overload the server, and to say that it wasn't him when you and him both know that it was his script causing the trouble. Then to go and abuse the support staff; it's all appauling. You should've just given him a back up and told him to go somewhere else, and not let him have his money back. It should be like other businesses; if you abuse a member of staff only once then ya gone - kicked out.

DoWeb: It's pretty sad that you took half an hour of your life to write utter bullsh*t when you know that it was your script overloading the server; eUKhost even have evidence.
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Old 27-07-2007, 10:00
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We do follow this practice if a particular customer overloads server with wrong intentions. We didn't do that incase of David's ( doweb ) account as he was not aware of what sort of problems his script was creating on the server.

Victor ( eUKhost Support staff ) was frustrated with the language used by David on live chat but its okay now and everything has been sorted. I'll request you to read our Abuse policy on http://www.eukhost.com/terms.php as abusing any of our support staff is not tolerated by us and such action may result in termination of your hosting account.
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Old 27-07-2007, 11:59
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I have no sympathy for anyone who starts abusing the support staff - there is no need for that as they are only doing their job. We all understand that it can be frustrating at times when you have problems but it is not the fault of eUKhost or the support staff. Also, if support tell you you are causing the problems - then you are causing the problems!! There is no need to argue the point.

To me running a cron job ever minute seems extreamely excessive. When installing things through Fantastico that uses crons it says in big bold type - Do not set time too low as this may be a violation of your hosts AUP! therefore no cron job should be run that low.

Also, even if it was necessary to run that cron job and monitor the server with a script it wasn't necessary for you to run it every minute was it?

I imagine that the reason you have not returned is due to the fact that you know that the posting of the chat log will result in the truth being known!!

Think of all the people whos websites have gone down because of your over excessive use - they didn't all go and abuse support and it wasnt even their fault!!
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