We have two regional offices, one in Nashik, India and our main office in Leeds. Our Indian office is not outsourced, we own the Indian office and we have executives in India to run Indian-based operations. We do not only have level 1 support in India, most of our highly-qualified senior system administrators are employed in our Nashik office. Some of our executives in India include the CEO for Indian operations, Piyush Somani, Chief Technical Officer, Nitin Jadhav, Senior Manager for Customer Relations, Debpam Roy and Senior Human Resources Manager, Radhika Malik.
Our main office in Leeds consists primarily of senior technical support staff, sales staff, customer interaction associates, and our UK executive team led by CEO John Strong.
We require an Indian office for a portion of our operations in order to provide the best value to our customers while not compromising on the quality of the technical support available to our customers – which is very important for both our customers and us. We directly have control over who is employed in India and all of our technical support staff in our Nashik office are highly qualified and experienced. We are vigorous to provide the very best service to our customers.