Privacy Policy

eUKhost.com would always be zealous & devoted towards safeguarding your complete privacy & the information you provide us while subscribing to our services. All possible measures, steps & procedures are adopted to stay-put towards the UK Data Protection Legislation. The below stated policy applies to all types of data & information collected by eUKHost.com We use the information so collected to communicate with you, our client, about our services, update our records and generally maintain your account with us. We also use this information to improve our web site, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, functions on our behest

Cookies

We use cookies as part of a normal business procedure to know about the trends of behaviour of visitors to our site. A cookie is an element of data that our website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

Third Party Cookies
Live Chat    
Cookie Name Purpose
LivePersonID Live Person This cookie is used in conjunction with the HumanClickKEY cookie (described below) to gather usage data related to a visitor's visit to a LivePerson customer's website.

This cookie is a persistent cookie that remains on the visitor's browser for up to 12 months after which time it is automatically deleted.
HumanClickSiteContainer ID_ This cookie is used by LivePerson with respect to its largest customers in order to allow LivePerson to distribute usage of its services across a cluster of servers (for load balancing purposes).
This cookie is a session cookie that is automatically deleted when the visitor closes his or her browser.
HumanClickKEY This cookie is used to identify a visitor's session on a customer's website and monitor the pages viewed by the visitor on the customer's website, the time spent by the visitor on pages of the customer's website and other usage data related to the visitor's visit to the customer's website.
HumanClickACTIVE This cookie (sometimes referred to as an acceptance test cookie) is used to determine whether a cookie can be set on a browser. This cookie is set when LivePerson's services initiate monitoring.
This cookie is a persistent cookie that expires after 24 hours.
HumanClickCHATKEY This cookie is used for security purposes to identify each LP Chat and LP Voice communication session.
This cookie is a session cookie that is automatically deleted when the visitor closes his or her browser.
LPit It is set when the visitor to the customer's website requests to engage in a chat session with the customer.
This cookie is a session cookie that is automatically deleted when the visitor closes his or her browser.
     
Billing Software    
Cookie Name Purpose
HOSTBILLEmailAddress HostBill To store client area username *
HOSTBILLPassword client area password (format - md5 salt) *
    * Above cookie will create only on, If client tick on "Remember me"
     
Helpdesk    
Cookie Name Purpose
SWIFT_sessionid Kayako Any user that logs into the helpdesk
SWIFT_sessionid Any user that loads a helpdesk page
SWIFT_visitor Any user that loads a live chat, click-to-call or visitor tracking button on a 'tagged web page'
SWIFT_scloginpassword
SWIFT_scloginpassword
Any user that logs into the helpdesk and ticks the 'Remember Me' box
     

Electronic Communication

We ask you to provide your email address to us during the signup process to be able to communicate with you. We normally send all our notifications through emails which we have for your account on our record. We also need your email address while registering a domain name for you. This is mandatory as per our domain registrar - Enom Inc.

Traditional Communication Means

We ask you to provide us with your actual postal address, telephone number & fax number in order to check and verify the distance between the address mentioned & the location of signup. This is an important part of the verification process we follow for each signup which we receive. We also require these details when we register a domain name for you OR transfer your domain name to our account. Only our internal staff has access to your contact details.

Duration

The information so provided by you during registration is kept in our records till the time you are our active client.

Information Protection

We do not provide the information collected from you to any third party for any reason what-so-ever. However, we do have to co-operate with law enforcement agencies authorized by the government if they do ask us about the contact details we have for you.

We also use the contact information on records for you to inform you about the improvements, updations & any such relevant information to the services you have subscribed for. We never use or share the personally identifiable information provided to us online in ways or for reasons unrelated to the ones described above without also providing an opportunity to opt-out or otherwise prohibit such unrelated uses.

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures reasonably designed to safeguard and secure the information we collect online. We use SSL (Secure Socket Layer) encryption to secure personal identification. In addition, personnel who have access to our database are trained to maintain and secure all information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections to your information.

You are welcome to contact us & express your grievance in case you feel there is a case where the information provided by you has not been handled according to the above stated policy. We will correct any violation of the policy (if it has happened) once we get a notification from you.