Some companies or individuals need to know certain processes are in place to ensure that their website or application will remain online during events which would take a standard server hosting environment offline. These things are numerous in nature but include disk drive failure, individual server component failure or switch failure. Any of these incidents could take a traditional hosting product offline. Our VMware Cloud Server Hosting plans consist of clusters of VMware Cloud servers connected to a remote storage device with data striped down multiple devices, redundant switches and uplinks, along with enough capacity to handle losing 40% of the hardware nodes.
Using our simple cost calculator, you can quickly build and order a VMware Cloud Hosting plan to suit your individual requirements.
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1 GB (Free)
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Do you offer a money back guarantee with VMware Cloud?
Yes, we offer a 30 day money back guarantee subject to our terms of service.
What is the uptime guarantee on VMware Cloud?
We are very confident in the quality and reliability of our cloud infrastructure. If your virtual machine experiences downtime that is the result of a problem with our infrastructure, you will be compensated for the period of downtime which occurs for a particular month in line with our 100% uptime service level agreement. For more information, please read our service level agreement.
Do you charge for technical support?
We always try to go out of our way to offer you the very best service we can. We very rarely charge for technical support we provide which is outside the remit of our service level agreement. Like all of our other web hosting products, our VMware cloud hosting plans are managed solutions – whether you need an image restoration, server software to be installed, recompiled or fixed or your virtual machine to be security hardened – you can contact our technical support department who will be happy to assist you.
Do you offer 24 x 7 technical support?
Yes. Our Level I, II and III support technicians, data centre engineers and experienced sales team work on alternating shifts 24 hours a day, 7 days a week.
I need a solution custom to my requirements.
If you require a custom solution, our experienced sales team can work with you to offer a solution which perfectly matches your requirements. Please call our sales team on 0800 862 0380 or e-mail us on firstname.lastname@example.org.
Are there any time-bound contracts that I must agree to?
No, there are absolutely no time-bound contracts. Except for our 30 day rolling time-bound commitment on our line of dedicated servers, there are no time-bound contracts with any of our services. You can cancel at any time.
Do you charge VAT on this product?
Yes, VAT is included in the price.
Can I upgrade my VMware Cloud resources in the future?
Yes you can. If your usage or requirements are outstripping the current resources allocated to your virtual machine(s), you can contact our sales team for upgrade options. We never use more than 55% of the physical resources available in case a customer on a particular node needs to look at upgrading their plan or specific resources.
Is VMware Cloud secure?
Yes, it is very secure. Please see our VMware Cloud whitepaper for detailed information regarding the technical and security benefits of VMware Cloud. In essence, VMware Cloud virtual machines (VMs) are as secure as a physical server.
What are virtual servers?
Virtual servers are, as you'd expect, servers which virtually reside on a physical server. Virtualisation is the process of having a physical server partitioned into many virtual servers which act just like a physical server. The operating system on a virtual server does not know it is running in a virtualised environment – as far as the operating system is concerned, it is running on a physical server.
How does cloud hosting differ from VPS hosting?
Cloud hosting consists of a number of physical servers in a cluster which are connected to a remote storage device with redundancy at the hardware and network level. The result is a solution which is highly reliable, scalable and redundant and failsafe from scenarios which would take a standard hosting solution offline.
If the server which is hosting your virtual machine suffers from a hardware or software failure, your virtual machine is automatically transferred over to another healthy server in the cluster within seconds.
Is a VMware Cloud virtual machine as fast as a physical server?
Virtual machines are almost as fast as a physical server of the same specification – there is typically a 5% performance difference. Please see our VMware Cloud whitepaper for more information.
What happens if the operating system on my virtual machine corrupts?
We securely backup your virtual machine twice weekly. While this is intended for disaster recovery, our technicians will make restorations on request if necessary.
We do recommend you consider using R1soft backups which can backup your entire virtual machine disk. 20 GB of R1soft CDP backup storage is provided free of charge with every VMware Cloud plan. If you require more backup storage, you can purchase a R1soft backup plan starting at £9 per month.